Who in the right mind that has a degree want to work as a low pay tech lol. Of course techs in retail level are spm grads lar.

Often times NVIDIA (and Radeon) updates and driver installation very finicky, suggest whenever updating close all apps and use the dedicated GPU. Dont skip updates, keep PC clean from dust and dont bodo, your PC will last 10 years no prob.

But gotta say my 10 week old Onyx V Ryzen has been solid. Great screen (not sure why people say its not good, compared to my external monitor seems same albeit slight color inaccuracy).

as for the second opinion, directly call them and ask whether will it void ur warranty first.
once confirm, whatsapp them black n white regarding the conversation to keep it as proof
but tbh ur current situation also mcm no warranty at all d lol

Not recommending doing stuff that a laptop is supposed to do is like buying a sports car but better dont keep pressing the acceleration pedal lmaoooooooo

the shop is just being as ass and bullying you. i saw your other post saying you would proceed tribunal, pls do.

True gentleman, as per username 

i think just send la n bare the shipping cost instead of keep on dragging this
but this time, ask for all proof of any parts changed, diagnostic report, etc

TS, everytime got issue, record down with video.. as a back up proof ya. pls save it with date and time.

Not a wise decision as the seller already notify you for warranty claim.
Let give them the last chance.
If the issue is not fix after your lappy return (please insist they send you the warranty claim report), then only you proceed to tribunal.
The judge will be piss off if a date is fix for you to attend the court but you tell the judge the lappy is in process of warranty claim.

Best of luck this time.
The seller really need alot of it to find the actual cause and remedy it.

From the looks of your image, seems like driver issue only (unlikely hardware, imo) and when you mentioned few weeks goes blank, seems like a driver thing (usually when updating it will flicker/blackscreen) also. Leave optimus enabled. Do you also have any third party app that might be causing this issues? Maybe some driver cleaning app (those are just garbage bloatware, crap antivirus, etc).

Also what model and spec?

I understand your frustration.
all options and resources (may) fully utilize to fix the problem but the problem still occurred.
What I saying is give a last chance to the seller to honor the warranty claim.
If fail again then only lodge a dispute to tribunal court.
Don't worry, you can file in the courier charges as well to claim back from the seller (it is up to the judge). I have high confidence the judge will side with you and put a judgement to the seller to refund you + the courier charges.

The only risk I want to warn you is don't waste the judge precious time when the date court date is set and you tell different story to the judge. Straight to the claim you want refund for the product not working to your expectation. (FULL STOP). no but here but there.
You have all the evidence that all communication and warranty claim have been done with the seller but the issue is not solve. Based on this evidence you conclude you receive a defective product. (FULL STOP).

Nowdays I heard the tribunal cases has been concluded in fast and short period. Not like when it started, alot of backlog case.
Even my brother-in-law case within 2weeks being call in after the case being lodge. The judge immediate sentence the car washing company fault for damaging the engine during the car cleaning process. It cost him few thousand to fix the engine and the judge slapped the car washing company full price of the repair cost.

I think TS most likely unable to get refund because he's been using for 5 months, most likely honour the warranty and seller reimburse back the cost of courier charges.

just send it back one last time and see what they say
hope Prince J can solve it out for u

don't hold your breath and just prepare your tribunal evidence and paperwork. when they send back your working laptop that doesn't work then you can just proceed immediately liao

12 pages lulz.. got drama I missed?

a while back i was thinking of buying illegear laptop, lucky i googled around for user review then end up buying a legion 5

This morning check 1st page. Now 13page. What did I miss?

Wah. I was considering to pull the trigger on the onyx v ryzen this few days. Lucky found this thread. Not gonna purchase it then with such shitty customer service

13pages but still no sign of Prince J
Is this how ppl do business?

Just go and make the report.
At least it will allow you the experience of exercising your customer's right. In the future, you'll know what to do if another business is treating to like dirt without going through them too many times.

And yes, you can simply withdraw your report at any given time through the portal too.

Ignore the sohai, send straight to SC.

This is why better buy laptop from a reputable company
the price u pay a little more would be covering things like this

Got mine couple months ago. Now reading this also my confidence level goes down lower....
Hope they can solve your problem this time. Don't know why is this so complicated. The support team didn't put in more effort to troubleshoot since the same issue arises so many times.

Wah lau..what brand again? Like this you better talk to upper manager level and threaten them with a consumer tribunal lawsuit.