thanks wondering has anyone actually lodge a complaint. the amount is not much but i feel is still wrong insist customer to pay for their mistakes and refused to rectify the problems. actually just deducting the overcharged rm40 will resolve the issue but they refused to and proceed to say there's nothing they can do and just terminate the chat rudely. although the amount isnt big is still wrong to ask customer to continue overpay and said nothing they can do.

completely agree. they have screw up my package and overcharge but refused to rebate but continue to ask user to overpaid saying there's nothing they can do and just end the chat very rudely. wondering if there's a way to complain Digi. this is really bad like outright robbery. never had that bad experience with other telco before. to those who tempted on the price of Digi promo beware. it's a scam.

maybe just typo...50mbps if properly QoS-ed can replace 100mps line without much degradation...that is why tm avoid offering such package otherwise their revenue will affected

i got a call from TM offer me 50Mbps for RM 99, i took the offer...extend 2 years

" nothing they can do and just end the chat very rudely"
can agree no more. Used their postpaid last time and they overcharge due to "so-called prorate" and some other services that I dont subscribe due to their sms "compliment". chatted with them to refund, the cs is quite rude during chat and end the chat like that.

Hence never go back to digi afterward.. the fiber package seems quite interesting but then recalled the experiences with the cs ...meh\

for your case, just report to mcmc complaint, that's how I got my refund last time.

It is your right to report them to MCMC. I have lodge report even on some unknown deduction for my prepaid.

i see. thanks for sharing. i'm still dilemma if wanted to file a report to MCMC or not because it's just rm40. later worry have to entertain alot of enquiries and waste alot of time and effort and since a small amount perhaps MCMC also dont want to layan later.

i think these CS are really acting like kings and answering customer very rudely when they themselves at fault. guess why these happen because big directors all sitting comfortably without knowing their bad attitude staff and has no idea why their subscribers drop one day. if for my company if CS were acting in such manner, it will be escalated to CEOs or founders already. well guess we can't compare smaller company with big corporate.

perhaps i'll just pay it and ban digi for my life next time.

cool. is it troublesome? i believe MCMC will call back or need to go their office and show them proof and discuss? problem is my life is tough enough and busy. just don't want so much trouble for just rm40. but again the CS attitude is really very impolite and rude. it's like outright bullying customer. like that also can.

DIGI 100MBPS User here on my working office (actually was DIGI fiber for business)
Used getting 1 year, so far so good, experience once due my office outside INFRA box been "attacked" by monkey, called DIGI and they informed UNIFI to fix within 2hours.
UNIFI didn't give a fk for apologize about their service down, but DIGI they called me apologize for inconvenience caused, DIGI rebate RM10 for that month bill for apologies.

Nice DIGI, but I know was not their fault, just the monkey "attacked".
Actually, UNIFI already crazy to given Unifi existing customer which contract was ended, want to port out maxis / digi / allo / time,
UNIFI confirm will give special special special promotion package to keep their customer continue on UNIFI

Base on your experience, I faced before, they (unifi) know me want to transfer MAXIS FIBER 300MBPS with RM129/Months with rebate 6 months (24months contract), UNIFI they told me they special for me a package, RM119/Month 300mbps with 24months contract, but base on calculation, MAXIS still won, UNIFI they nothing to do....

Want to ask since you’re on business fiber. Do they at least give dynamic public IP?

Hi new here. Wanna ask regarding digi fiber. Anyone using their 1gbps plan ? My area no time and now using maxis 300mbps but feels sometimes at night gaming on 2nd floor thru mesh wifi lag so much. Now using around 5 devices at once from 6pm -12am

change to good wifi access point and you are free from lagging

i see. thanks for sharing. i'm still dilemma if wanted to file a report to MCMC or not because it's just rm40. later worry have to entertain alot of enquiries and waste alot of time and effort and since a small amount perhaps MCMC also dont want to layan later.

i think these CS are really acting like kings and answering customer very rudely when they themselves at fault. guess why these happen because big directors all sitting comfortably without knowing their bad attitude staff and has no idea why their subscribers drop one day. if for my company if CS were acting in such manner, it will be escalated to CEOs or founders already. well guess we can't compare smaller company with big corporate.

perhaps i'll just pay it and ban digi for my life next time.

I am currently on Astro IPTV and looking to make a change soon. How is Digi service, connection?

From some of the post here, their CS seems to be terrible to deal with. Should I make the switch or steer away from Digi?

Thanks for any insight.

Any recommendation ?

does digi fibre include fixed line number? planning to switch unifi to digi fibre

No chance to get out of TM after more than a decade using them.

My Unifi baru in the process of porting out to Digi because i wanted to take up the 50mbps package @RM90.
Once TM knew i was going for the second time, immediately they called me up from KL and proposed upgraded package (current 30mbps upgraded to 100mbps @RM99) i cannot resist. End up, TAK JADI LAGI move out from TM.

My mobile phones all using TM also (Unifi Mobile) as their package @RM59 is the best amongst all other networks. Lagi2 stuck to them. Haiya.

Saw the promo from Digi.

currently using unifi 100mbps
sign up for 300mbps for Digi tansfer.
Unifi immediately call, maintain same price RM129 plan for 300mbps

i think think, ill stick to Unifi because i know Unifi 300mbps is Public Ip than CGNAT, and less hassle of swapping hardware/login id etc etc