i'm on 300Mbps and my max download speed is 1MB/s MAX from direct downloads/etc. DIGI fibre is very bad. Anyone having the same problem? Service is so bad i'm considering to end contract immediately and just pay the RM500 fine. Also if there's a way to lodge a complain to MCMC?

I switched from Maxis. The installer came with only changing the wifi router only. TM modem is being reused. This is confirm throttling from DIGI side.

This post has been edited by Archaven: Feb 19 2022, 05:38 PM

completely agree. they have screw up my package and overcharge but refused to rebate but continue to ask user to overpaid saying there's nothing they can do and just end the chat very rudely. wondering if there's a way to complain Digi. this is really bad like outright robbery. never had that bad experience with other telco before. to those who tempted on the price of Digi promo beware. it's a scam.

This post has been edited by Archaven: May 24 2022, 08:10 PM

thanks wondering has anyone actually lodge a complaint. the amount is not much but i feel is still wrong insist customer to pay for their mistakes and refused to rectify the problems. actually just deducting the overcharged rm40 will resolve the issue but they refused to and proceed to say there's nothing they can do and just terminate the chat rudely. although the amount isnt big is still wrong to ask customer to continue overpay and said nothing they can do.

i see. thanks for sharing. i'm still dilemma if wanted to file a report to MCMC or not because it's just rm40. later worry have to entertain alot of enquiries and waste alot of time and effort and since a small amount perhaps MCMC also dont want to layan later.

i think these CS are really acting like kings and answering customer very rudely when they themselves at fault. guess why these happen because big directors all sitting comfortably without knowing their bad attitude staff and has no idea why their subscribers drop one day. if for my company if CS were acting in such manner, it will be escalated to CEOs or founders already. well guess we can't compare smaller company with big corporate.

perhaps i'll just pay it and ban digi for my life next time.

cool. is it troublesome? i believe MCMC will call back or need to go their office and show them proof and discuss? problem is my life is tough enough and busy. just don't want so much trouble for just rm40. but again the CS attitude is really very impolite and rude. it's like outright bullying customer. like that also can.