Questions like these, should ask MYTV's very top top top management, or high high level people there.
Those normal CS agents don't know one. They're just following orders given by the people from top management/person in charge.

I mean, compared between 32kbps and 128kbps, that is equivalent to 0.03Mbps and 0.12Mbps difference.
This doesn't look like "saving bandwidth" to me. This look like they're being stingy. But stingy for what, I don't know la.

It seems to me like, those very top management people in MYTV, they just listen it from TV speaker, they hear it like "It sounds okay to me. Where got poor audio quality? "
Not until when you ask an audiophile to come and use headphones to listen to the audio quality, then he/she will puke or vomit blood in front of MYTV top management people

If I would to describe how does the audio quality on HE-AAC v2 32kbps sounds like, I would describe, it is like:
- some room reverb effect, like simulating stereo effect
- it sounds like you cover the speaker with a plastic bag, and you can hear the plastic bag vibrating
- robot-like sound
- poor audio quality; severe audio compression artifacts

This post has been edited by joshhd: Sep 22 2020, 01:39 AM

"Just blame it on the antenna", it seems the response i'd get.

If it's me, i'd think it would be sounds like its in a toilet room with that watery compression artifacts.

I felt it doesn't sound too bad, still legible but it doesn't sound nice

I've run some encodes before and determined that 24kbps he-aacv2 is the minimum bitrate for acceptable music quality, sounds like it's in an AM radio...

Still legible, but not nice.

Any hints of MYTV of adding other services to the mux?

And here's a 24k he-aacv2 stream for comparison: http://www.radiofeeds.co.uk/SIBC24aac.m3u

Yeah, i think media prima is fussing about the quality of sound to make it sounds like 8/16kbps when its 32kbps cbr...

"Sounds like its in a toilet room with that watery compression artifacts."
MYTV be like:

"Whut are you talking???"

"Toilet room.... Whaat?? I hear it from my TV, it sounds ok."

If you explain further, this is what MYTV Broadcasting will tell you:
"Ah, you must be using a digital TV box that is not certified my MCMC, that's why you face the problem 😉"
or
"Check and readjust your antenna again. Hope it solves your problem. Close case. 😉"

...and here we go again.


This post has been edited by joshhd: Sep 22 2020, 10:46 PM

Anyway i've forwarded my (re-opened) MYTV complains alongside this thread from previous page.

live show even worse, not sharp at all. looks blur only. atleast the analogue is sharp not like now.

To get sharp pictures on digital you will need very high bitrate to achieve this. Video encoding are performed "live" during live shows, hence the poor quality.

MYTV CS agents:
"Bitrate? What is that?"

MYTV CS: The rate of bits coming?

They take the bits of bitrate, quite literally slow clap

MYTV CS agents:
"To ensure you're getting the best picture quality on digital TV broadcasts, make sure you're using UHF antenna. If you're already using UHF antenna and still facing the same issue, please readjust/realign your antenna."

Macam ada tolong, tapi sebenarnya langsung tidak.

Me: Since we're using digital, the use of better aerials is nothing other than to reduce blocking probability, so its useless?

Also Me: There's nothing like a UHF antenna, if you like to built an antenna that cover the whole UHF band (300-3000Mhz), you'll need some godlike techs, typically TV aerials are built for a range of frequencies of UHF and not a whole.

Yes, you should say this to MYTV CS agents, make them speechless.
Use those fancy techie terms, then they confused ady

This post has been edited by joshhd: Sep 23 2020, 03:37 PM

And then they'd just say i dunno and please refer to your store for more information...

CS FAIL

"So far I never receive any viewer's complaints about this poor video and audio quality issue, sir."
So the problem is only you (us).

Or, they could be just buat bodoh only, so that they no need to acknowledge the matter.

This post has been edited by joshhd: Sep 23 2020, 04:11 PM

MYTV customer service hotline number will only have one number from now onwards, which is 1300-80-6988, operates from 8am to 10pm

But still, if you are not using the MYTV Broadcasting branded of digital TV receiver, (cuz you'll need to tell them the box's serial number for further checking and so on), then don't need to call them whenever you need help, they won't help you heartfully one.
You're on your own.

Whats their previous number?

And seems like malaysia is the only country to have dtt platform's own decoder and they're adamant on pushing it, which looks like assteruk.

1800-18-1088

MYTV is somehow struggling financially mah... So that's why they encourage viewers to buy their MYTV branded box, then only they willing to provide you some help.

Yes, they do let viewers know that they can also tune to digital TV channels through IDTV (TV with built-in digital TV tuner), but they they won't provide further technical support and advice from there.
You have to pandai pandai find your own ways to solve yourself, so usually they'll tell you to refer back to the store you purchased the TV or digital TV box from, including issues that are not related to the viewer's digital TV box (such as some channels don't have EPG data like we highlighted about it earlier) cuz as long you're not using their own product, they will put all the blame on your devices whenever any unrelated issues occur.

On another note, is TV Osem coming?

No.
Please stop asking that.