cannot woo.... either way, only 75% refund...

I hope I can believe on your believe...

well, 75% is for 3 months usage ma... i don't know when you sign up... but if by near end of 3 months period, and the connection for you still sux, you could always refund heheheh...

I very much doubt that spending more money to erect base stations will solve the problem. Unless every base station now is swamped with users, which I very much doubt. We used to be able to use a third party freeware to see each base station's load, but when I tried it with the IzziPro modem, it doesn't work; I'm guessing because Izzi asked Kyocera that this feature be disabled.

So, with that in mind, more base stations = more customers. Bandwidth between Izzi and the internet remains the same. Now, instead of having 1,000 users share a 10mbps connection, for example, they have 10,000 customers. It doesn't take a genius to figure out that the connection will get slower and slower. Each user may have 100% signal reception strength to the RBS they're connected to, but since they're all sharing a small internet pipe with a million other users, their experience will be the same as surfing on 56k dial up speeds.

I think their first priority should be to stop taking new customers, and focus instead of increasing their bandwidth to the internet...duh...

I wish for once that M'sian ISPs/celcos would do the "right thing" instead of just thinking constantly about fattening their own pockets at their subscribers' expense.

whoa... look who's talking now.... dude.... do you know how many broadband user there is in malaysia base on 2006 report? there is only about 900k people using... and out of the 900k, 15k are wireless users.

and yes... you are right about m'sian isp.... they would think of how to fatten their own pockets... but dude... look at izzi... they had used 25 million on the setup and 10million is with the security(Gov)... and look at the rapid growth of towers being built.

and for your information.... izzi knows that there are more users in KL city center thus they had built 6 towers around that area to support the bandwidth there...

i do not mean to step on your tail but i just wanted to pin point out izzi's sincererity here... you might also want to read recent news paper about government taking back a few WiMax operators.

This post has been edited by Anodize: Nov 23 2007, 02:14 AM

If the izzi wan fatten the pocket,they will not build up more base station.
From my opinion,to cover whole klang valley,at least next year will finish up 100% of klang valley.

aijojo.... read carefully on my post la... what i am saying is that most ISP tried to fatten their pockets la. not izzi la... and yes... you are right... next year will cover 100% Klang Valley.

Sorry lar dude,but by the way,got a call from customer claim got 13 months for the retail price,i donno where the customer get that info from which brochure.Then he said wan see my manager,of cos tell him to send brochure thru fax,sumore he insist to see manager,without listen to my advice.Haihz,degil betul this customer

cool down la edwinlim.....normal la customer like that. Always give you headache Actually, stress and headache management are your hidden Jobs Description Joking....(i deal with customer everyday too, thats why when i become customer....sometime love to shoot here and there also....balas dendam ekekekek).

Anyway, to make things clear, why iZZi should install more antenna to saturated area like Kelana Jaya for example because, each antenna effectively able to support 24 Mbps downstream (I get this from iBurst white paper). But I believe, iZZi customer at Kelana Jaya area are more than 48, which utilize the bandwith at max. Practically, there are more than 100 users getting connected right.

Thats why, I keep getting my bandwith seem cap at 50% (I have the screenshot for the whole 1 hour full speed download). Even speed test with izzi server (which mean, from my modem to izzi only), seem cap at 50-60%.

Base on this observation, I believe, my izzi connection bottleneck, stuck at iBurst Tower not iZZi backbone yet. This early morning I checked, 6.20 am, I able to torrent close to 97 kBps. Izzi speedtest (torrent off), a bit more than 1000 kbps.

However, kudos to izzi improvement, beside all the rant I throw here, the connection stability improve a lot. Almost no time out or DC (ping to izzi server). As long as the latency keep minimal, most of the user wont feel much about 50% bandwith cap...as most of us browse, gaming and casual download.

See iZZi, we are your customer. We actually support you (with our money also la), definitely after invest over 1k, we dont want izzi become something like golightspeed etc. You guys provide suxky service...we rant. Good service, we smile and recommend.

About expanding more tower to broader area, I believe they should do it in parallel way. Make the coverage wider and at the same time, invest more on backbone bandwidth line. Dont be too monotone.

Source of report please.

Let's say this is true. Let's say Maxis, Celcom, DiGi and Izzi all have 25% market share. This translates to around 3,750 users for Izzi. If they can't even handle this small number of users efficiently, what hope is there when more and more users sign up?

Notice most of the users here are complaining about slow connections. Frankly if you ask me, getting 50-60% of advertised bandwidth doesn't cut it, it's a con job. Doesn't Streamyx offer better, at least 70%? And yet people still complain. I wonder why so many people here are happy with 50% of their purchased 1mbps speed.



I, as a customer, doesn't give a rat's ass how much they spent on the service. It's not an excuse for poor service. Imagine if I already spent RM1 million setting up a restaurant. I have no money left to hire a good chef. The food sucks. I tell my customers - hey, I already spent to much money to set up the restaurant, I have no money to spend on a good chef. But my restaurant in nice, no?

Spending money on towers to increase coverage is one thing. More importantly, spending money to improve bandwidth is more important. Unless all of us here want to go down Streamyx's path? I think not. Personally, I don't want to even think about it...it's too scary a thought - simply selling the service but not expanding capacity to cater for increased demand.



You are beginning to sound more and more like an internal Izzi employee, with access to such confidential company information. Or is this simply speculation and hearsay? Do you believe everything that Izzi's marketing folks tell you? Damn, don't we wish all customers were as gullible as you?

How do you know they're sincere? You're trying very hard to sell their service here, you yourself are a distributor or reseller or whatever they call you clowns nowadays. What has the government taking back the 2.5 and 3.5Ghz spectra got anything to do with Izzi's business and its level of service? I think you should just focus on the arguments at hand, rather than clouding the issue with your, and Izzi's branding of FUD (fear, uncertainty and doubt)...

the signal 100% is a super bloody misleading....so wat is signal 100%....i live under the izzi antenna but crappy dogshit speed give me....i cant transfer to other isp ....maxis can die of heart atk, streamyx here no line.....so no option, u guys pls allow me to curse abit up down here

just now only call my public bank card centre i oso *** them up n down for somthing common sense regarding some matters till the clerk oso dono how to unswer me....then i called up izzi, goto lunch....i don understand why all the services really give heart atk one....at the end is the customer who suffer....

really remind me like the politicians, only know how to talk n promote only ...about delivery, dun even go near there !

gosh...
here i'm from putera condo in kelana jaya..

doubt if I should subscribe....

LoL, anodize is Izzi employee la...

Source? heh... who are you to ask me for source? Go and do your own research... ppl pay for resources you know.
The way you are talking seems like a clown to me. The report is base on 2005 to 2006. Izzi came out in 2007.
Regarding how izzi uses its money, you don't have to worry about that. or lets put it this way. Should izzi allocate 25 million to your area so that you can use the broadband all to yourself/area users? Stop thinking in your own circle. I know that you might not be satisfied with the service currently but hey... complain more... let izzi know your problem. If izzi had no problem at all, there would be no space for them to grow. Just like yourself for instance, If you cannot accept comments ppl given to you, then you will just stay as you are and never learn lessons as you think that you are always right.

The recent news about the gov taking back the service has nothing to do with izzi but its just information about other isp. and we aren't even arguing. i am just letting you guys to have more faith in izzi as they're still very new.
If you took notice on their progress, you can see their sincerity on expanding. And why would i want to try so hard to sell the service here? there are more potential customer outside compare to lowyat.net only.

Maybe i had given out too much information to you guys already... I think i will stop posting on the progress since you guys doesn't seem to be interested on izzi's expansion. and if you have questions, perhaps edwin could answer you.

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Added on November 23, 2007, 3:23 pmYou could always ask for a test before subscribe.

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Added on November 23, 2007, 3:27 pmi think you should start a blog on your daily life... as for the 100% signal and low on speed, tell the customer service operator. leave your address with them so that they could look into the matter.

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Added on November 23, 2007, 3:29 pmwhat you mean 13 months for the retail price? and how can he see your manager when he is only calling? i really appreciate that you are in the CS department... without you, it would be hectic...hehehehe...

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Added on November 23, 2007, 3:33 pmDefine employee... lol... i do not work under the same roof. I am one of the distributors only la.

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Added on November 23, 2007, 3:36 pmby the way, another tower is up in puchong already. The coverage map is updated daily if there is a change.

This post has been edited by Anodize: Nov 23 2007, 03:36 PM

Hehehe...anodize going to 'merajuk' mood already. No need la. Do 'feed' us with latest highlight from izzi. The website, well, pretty fancy and informative but not so detail in latest info.

i wonder why make it so complicated. if anyone or even me can't tolerate anymore with izzi performance then just cancel it lor. izzi is not binding anyone with a long term contract anyway. maybe you can just sit and wait until everyone is saying 'ooo, izzi kick ass' then onli u reconsider whether to subscribe it or not. Not getting the performance u want and u have try every trick, then just call up their CS and say hey i'm done with u guys, pay me back nobody is pointing a gun at u

This post has been edited by kevyon6: Nov 23 2007, 04:54 PM

Realli not satisfied,can refund it.
Any problem,call up CS.Thanks.

exactly unless anyone is one of the board of directors in izzi then u can voice out say i want more speed

This post has been edited by kevyon6: Nov 23 2007, 05:00 PM

If you quote something, and someone challenges you, you need to provide the source, or at least quote a website where you got the information from. Otherwise you sound like a moron and an imbecile. You already sound like one, making claims like this will make people confirm that you are indeed one.

What if I said Anodize was a faggot? When challenged, I need to provide some reasons why I said that; perhaps someone posted a picture of you copulating with another male?

Come on, you can do better than that, at least put in some effort to reply intelligently to some of my comments here. You seem to be typing aimlessly, putting forth all sorts of arguments except the ones that make sense or address the points I've raised.



I paid for a service that they sold, I think I should be entitled to some sort of reasonable performance. Is that too much to ask? When you pay for something and it doesn't perform, do you take it lying down, and enjoy being raped by the seller? If so, I applaud your generosity and idiocy. And trust me, I've complained about the speed. No one there could give me a reasonable answer. And who says I can't accept criticisms? Perhaps you were talking about yourself - look at all the points I've raised, and make an effort to answer them in detail, rather than making motherhood statements about the world and why is it that Izzi is the best thing since sliced bread, or is even better than sex with a supermodel. Make some sense, boy! If you can't make any sense, leave it to the Izzi people to provide some reasonable answers to our queries here.



So, if the recent withdrawal of the spectra has nothing to do with Izzi's business, why bring it up here? Yet more proof that you seem to be talking out of your anus. You're not furnishing relevant information; simply digging up news items and attempting feebly to link them to your arguments. I say again - please make some effort to think about what you're saying before typing it. It demonstrates intelligence, something which you sorely lack at the moment from the quality of your postings, in my opinion

And now you're insulting LYN folks by saying we're insignificant and not worth your trouble? Having said this, I wonder which idiot will still want to call you up to ask for demonstrations when clearly you're not sincere in helping people out after the purchase.



Oh come on, have some balls and don't back out now, we're just getting started. You're not a eunuch are you? Why pass your ball(s) to edwin? Surely you have the intelligence to answer our queries yourself? Oh well, judging by the quality of your postings and so-called motherhood irrelevant arguments to make your point, I don't think you'll be missed

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Added on November 23, 2007, 6:29 pmThis kind of attitude doesn't bode well for future customers. If you are having a problem, solve it. Don't just tell customers to phuck off. It's not nice, and doesn't build customer loyalty. And since you seem work for Izzi, do we take it that this is the official line from the company? Take it or leave it? Put up with the shitty service or ask for a refund? And the best part is, the refund conveniently deducts a portion of money although it could be none of the customer's fault. Nice way of doing business, if you ask me - sell a service which sucks, then during the refund process, conveniently deduct a sum of money and keep it in your own pocket. I believe this is called a scam in most parts of the world

And I believe most of us here have called up customer service as well as written to them. How many times do we have to call or write in before something significant and "real" is done to solve these problems? All I see are "we're putting up more base stations" but people are still complaining about slow speeds. What gives?

Perhaps IzziNet should be renamed IzziCon?

This post has been edited by wr6969: Nov 23 2007, 06:29 PM

want to argue whos right n whos wrong. pls get a room lol...own topic i mean lol

Yeah right, we can see the Izzi employee are trying to defend themselves here. But my opinion is pls kindly take note about the constructive advice from the existing Izzi user side. This is bcoz most of them are ex-screamyx users, their complaints and advices are just to make sure that Izzi wont end up like TMnut. Im sure all of us do hope that this new isp will solve our current headache/disappointment with TMnut.