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New broadband service, iBurst by iZZinet Sdn Bhd

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edwinlim	Nov 13 2007, 09:11 AM Return to original view \| Post #1
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	Hi all,i'm working at izzi,got lot of cases with same prob,our technician is on the way to fix the prob.
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edwinlim	Nov 13 2007, 01:05 PM Return to original view \| Post #2
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(madman.com @ Nov 13 2007, 12:22 PM) The way you reply seems vry familiar to many of us..........just like what we received from TMnut. Well, we can only hope that izzi will keep to its promise, otherwise its just another type of screamyx service provider. Hmmm,i'm working on izzi customer service,so the technician still on the way to solve the prob.Of cos there will be ppl to complain,so far we will solve the problem by calling up customer.I just working no longer than 1 month,but i can see there is potential to build up their reputation as broadband provider.As long u have the prob,can call us up,and report us,to get the attention of the prob.
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edwinlim	Nov 13 2007, 05:09 PM Return to original view \| Post #3
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(expertester @ Nov 13 2007, 02:11 PM) hmm.... I send a ticket to them (using their website), complete with detail description of my probs. The auto responder website, advice me, that their tech will contact me within 5 working days....but, why till now (12++) working days, I still heard nothing about it eh? Actually my probs more or less like others. The download speed approximately 500 kbps now. Compare to 950+ kbps when I first subscribe. Izzi should build up more antenna. 1 antenna (according to iBurst whitepaper) could only support 24 x 1 Mb downstream. What happen if my place (Kelana Jaya) suddenly has 150 users, which 100 of them connected (and use full bandwith possible, downloading, torrenting..what else)....defenitely, by best effort, I can only get half of the promise speed. Latency nowadays seem getting worse, compare to 3 weeks ago. Now,by using ping -t google.com, i get quite a number and consistant time out. Which rarely happen last 3 weeks. Haizz...more ppl subscribe, the worst our connection will be...help. (signal strength always 100%.) Yup,izzi should build up more base station around there.But building up a base station is costly to build up,so need time to place more base station.
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edwinlim	Nov 14 2007, 12:51 AM Return to original view \| Post #4
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(expertester @ Nov 13 2007, 09:59 PM) more and more game I CANT login now....wtf expertester,i have saw ur message in our support webmail,we are working to improve the services.Even i'm using the streamyx,cos quite expensive for me to paid upfront for 1 year.
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edwinlim	Nov 14 2007, 01:31 AM Return to original view \| Post #5
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(expertester @ Nov 14 2007, 01:07 AM) yay, luckily i able to get feedback from izzi staff <my real life profile has been known.... > Nvmlar,need more feedback to improve the service,hehehe. I also dun know why there are no coverage yet for sri petaling.Later hope the base station is up around there. This post has been edited by edwinlim: Nov 14 2007, 01:34 AM
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edwinlim	Nov 14 2007, 02:43 PM Return to original view \| Post #6
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(oHkereD @ Nov 14 2007, 05:25 AM) Where do u send them? the complain form. Wanna send one, I'm really really frus by having less than 50% speed they gave. I call lot's of time and what they can tell me is to wait for a month to let them diagnose the problem on their base tower. Do you have any idea there's a new base tower nearby carrefour? If I'm not mistaken it's gonna be at endah villa or endah regal. Maybe you can inform people here that any one of your new base tower came online. Appreciate it. But i cant tell the exact location of the base tower,but as u can see,out base station,u can see it very diff from most station.It will be up around this month. Added on November 14, 2007, 2:45 pm QUOTE(expertester @ Nov 14 2007, 09:40 AM) at their website..ticket to complain. Luckily i get feedback from izzi staff is refering to edwinlim post here...not physical phone contact what so ever. They never contact me or email me even, I give them every single piece of information to do so. 50% of the speed...hmm..complain so they will know more and more customer start to feel not content. Hopefully, this will make they install new antenna to support more user. I a bit affraid izzi will become another tmnut screamyx....overloaded customer with limited pipeline. I still able to bear with "capped" bandwith...as long as the line perferctly stable, no dc, low latency....no timeout. But thing getting worst now.. Edwinlim...please help us. I'm not sure,there are certain place which always get good signal but low download speed and upload speed.ANyway,if u all got complain about the speed,make a report,so that Izzi can investigate on the case. Building more base station is better,but to build it on strategic location,and cost is another matter. Added on November 14, 2007, 2:47 pm QUOTE(oHkereD @ Nov 14 2007, 01:22 PM) They even assign to send one team of technical support to check my house, and they will call me after 2 days later, now it's like the 12th days, not even a ring on my phone. Since iZZi havin limited base tower and starting to have more crowded user using on one base tower, I guess I'll just have to wait until they finish my area's base tower, because what I know is now I currently connected to The Mine's base tower. IF since they finish their new base tower, and I'm still havin slow, spike, dc, timeout... You know. How do you send ticket to iZZi? I can't find any in iZZi website also. Or u can send it to support@izzi.com.my .Between,i'm off 2day. This post has been edited by edwinlim: Nov 14 2007, 02:47 PM
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edwinlim	Nov 14 2007, 10:50 PM Return to original view \| Post #7
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(karheng @ Nov 14 2007, 09:46 PM) i'm still waiting izzi to cover more near Desa Sri Puteri,Desa Petaling. as you can see there is still no coverage between kuchai & selangor turf club. In thier service coverage said got coverage at desa petaling, but when i tested here result was bad ( 100-150kbps only ). So it should be the coverage here not strong enought. But as i think it will be useless on the map in izzi website,as the coverage will be based on our coverage list.So,it is only partially covered in izzi website map. Added on November 14, 2007, 10:57 pm QUOTE(karheng @ Nov 14 2007, 10:33 PM) My wife just received latest Eon bank credit card satement, come with brochure,izzi now come 0% interest installment : izziyou RM104.84x12months + RM82 activation + FREE additional 3 months subcriptions izzipro RM124.84x12months + RM82 activation + FREE additional 3 months subcriptions izziteam ( lan modem & usb terminal ) RM186.84x12months + RM82 activation + FREE additional 6 months subcriptions for those who 1 to subscript, also can consider this offer...but you need EON bank credit card.... The best offer for credit card is still eon credit card right now,compare to hsbc,rhb,mbf,and public bank. But there are customer who also would like to purchase via citybank and maybank.Maybe in future will consider other credit card. This post has been edited by edwinlim: Nov 14 2007, 10:57 PM
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edwinlim	Nov 14 2007, 11:40 PM Return to original view \| Post #8
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(Anodize @ Nov 14 2007, 11:39 PM) hahahah.... eon bank credit card sux... they offer me also i don't want i when i bought my car... Why eon bank sucks,as i know this credit card not so famous compare to other.
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edwinlim	Nov 15 2007, 12:46 AM Return to original view \| Post #9
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(kajika81 @ Nov 15 2007, 12:00 AM) edwinlim: i have sent report to support@izzi.com.my last week regarding high latency to local sites at night. speed n latency good in day time til 9 pm after 9 pm daily, high latency n slow speed will come. at miharja here, always request timed out. cant play dota !! signal strength 100% pls check. » Click to show Spoiler - click again to hide... « [attachmentid=330519] [attachmentid=330521] We need ur speedtest using izzi website speedtest screenshot and the screenshot on signal strength.Please attach it and send to out support@izzi.com.my as this smoothen the technician work on the case.
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edwinlim	Nov 15 2007, 07:50 PM Return to original view \| Post #10
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(priesty @ Nov 15 2007, 06:30 PM) i had connection issues instead, had a couple of DC last nite connection is on but page cannot be displayed what the hell took very very very long just to load the yahoo page. omg my game server is down last nite so gotta surf web and play some flash game but took about 5 minutes to load a under 500kb flash what else can be worse than after load also it wont work properly jeezz just make a speedtest result and signal strength screenshot,and send it to support@izzi.com.my
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edwinlim	Nov 15 2007, 08:29 PM Return to original view \| Post #11
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(oHkereD @ Nov 15 2007, 08:17 PM) I got good news and bad news for users staying nearby vista commanwealth or sri petaling. GOOD NEWS is.. » Click to show Spoiler - click again to hide... « Our Dear Valued iZZi Patrons, First and foremost, we would like to take this opportunity to thank you for your support in subscribing to iZZi mobile wireless broadband! It has recently come to our attention that the performance of our broadband service in the vicinity of Vista Komanwel, Bukit Jalil has been rather slow despite strong signals strength. After receiving constructive feedback from you, we have conducted an in-depth study of the nearest base station to Vista Komanwel, and found the link besetted with atmospheric interference and technical complications which gave rise to big swings in speed consistency. As a result of our study and ongoing customer satisfaction drive to give you better broadband services in terms of consistency in access and stability in speed, the Company has decided to put up another base station nearer to Vista Komanwel (approximately 800 metres away) in order to improve the signal coverage nearer to you and hence provide you with enhanced broadband connection. We will commence work on the new base station this week and is expected to complete within 2 weeks, by 1st week of December. By then, we are confident that you will receive superior broadband connection with stable access and high speed, plus true mobility to surf anywhere anytime in most parts of Klang Valley. In the interim, we regret any inconvenience caused and thank you in advance for your indulgence in bearing with us until the new base station has been set up. Please accept our sincerest apologies for the disruptions as we are sure you understand that we have the best intentions in serving you better in the long run when the new base station is up and running. We appreciate your valuable feedbacks and again thank you for your patronage and trust in our iZZi broadband service, which over time you will be proud to be part of as the best broadband service in Malaysia. Yours faithfully, iZZi Customer Care Hotline : 1-800-888-638 I just received this email this morning. And the bad news is.. » Click to show Spoiler - click again to hide... « We have to wait so long.. I'm living at sri petaling,yet i use streamyx.Hehehe,that news just now i receive during 2day work.So,be patient for who live in vista komanwel.
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edwinlim	Nov 15 2007, 11:29 PM Return to original view \| Post #12
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(oHkereD @ Nov 15 2007, 09:14 PM) LOL, why not u get izzi and experience it yourself? Is it free for employees who work for izzi? I think not yet for me,if got sure get 1 to demo at home.HAHAHAHA!! .So far,i'm still newbie in CS
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edwinlim	Nov 16 2007, 10:06 AM Return to original view \| Post #13
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(oHkereD @ Nov 16 2007, 06:22 AM) LOL I think demo unit are only for retail agent only so that they can test and show at customer's place. by the way, since your working as customer service operator, how many complain calls do u get averagely per day? lol i know it's funny to ask. got complain lor,but not as much as streamyx.
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edwinlim	Nov 16 2007, 11:34 AM Return to original view \| Post #14
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(taitianhin @ Nov 16 2007, 10:56 AM) Any one stay at Kepong? I stay near Desa Complex and the connection here is slow...and totally not stable. I get a 0-30 % signal and 0-30kbps on my first day of Subsr. And get a NO SIGNAL for countless times. When I move the antenna around my house the signal go up and down....from the range of 0% -20 % signal. (And I pretty sure my moving speed is less than 100KM/h). And needless to say abt NO SIGNAL When I attach the antenna, the signal went up to 100% but 0 kbps.<--Weird Tho Anyone? suggestion?any Idea? I just log a compliant case on their website. And i am going to pull out my Subsc in 2 days if i did not get any respone. I am also going to do a speed test, try to get a good wedsite to try it out. U try attach the speedtest and signal strength screenshot and send to support@izzi.com.my.As this is procedure needed to technician to check the case. .Hope it will help u.
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edwinlim	Nov 16 2007, 09:02 PM Return to original view \| Post #15
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(expertester @ Nov 16 2007, 07:15 PM) 70 kBps not happy ..LoL... then me get 40-50 kBps...should be disgruntle already la hMM,CANT help u since it is on izzi technical side to assist. I'm using streamyx can download till 100kB+ on torrent.It seems that my streamyx is stable in my place,sri petaling.
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edwinlim	Nov 22 2007, 07:01 PM Return to original view \| Post #16
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(Anodize @ Nov 22 2007, 04:23 PM) well... edwinlim is the customer care consultant in izzi... it should be dealt with accordingly... i cannot just cut the q. but problems such as this had already been brought up in the management. The engineers are looking into it already. The other problem about 100% signal but cannot get good connection had also been brought up too... so, it will be pretty soon the problem will be solved. SOrry for late reply,so bzy,yes,many case is where the good connection,but slow speed is happen many time,the network team still on their way to solve this type of prob. They also investing on more base station to cover more in klang valley.
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edwinlim	Nov 23 2007, 05:48 AM Return to original view \| Post #17
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(Anodize @ Nov 23 2007, 02:12 AM) whoa... look who's talking now.... dude.... do you know how many broadband user there is in malaysia base on 2006 report? there is only about 900k people using... and out of the 900k, 15k are wireless users. and yes... you are right about m'sian isp.... they would think of how to fatten their own pockets... but dude... look at izzi... they had used 25 million on the setup and 10million is with the security(Gov)... and look at the rapid growth of towers being built. and for your information.... izzi knows that there are more users in KL city center thus they had built 6 towers around that area to support the bandwidth there... i do not mean to step on your tail but i just wanted to pin point out izzi's sincererity here... you might also want to read recent news paper about government taking back a few WiMax operators. If the izzi wan fatten the pocket,they will not build up more base station. From my opinion,to cover whole klang valley,at least next year will finish up 100% of klang valley.
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edwinlim	Nov 23 2007, 09:55 AM Return to original view \| Post #18
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(Anodize @ Nov 23 2007, 09:51 AM) aijojo.... read carefully on my post la... what i am saying is that most ISP tried to fatten their pockets la. not izzi la... and yes... you are right... next year will cover 100% Klang Valley. Sorry lar dude,but by the way,got a call from customer claim got 13 months for the retail price,i donno where the customer get that info from which brochure.Then he said wan see my manager,of cos tell him to send brochure thru fax,sumore he insist to see manager,without listen to my advice.Haihz,degil betul this customer
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edwinlim	Nov 23 2007, 04:56 PM Return to original view \| Post #19
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(kevyon6 @ Nov 23 2007, 04:51 PM) i wonder why make it so complicated. if anyone or even me can't tolerate anymore with izzi performance then just cancel it lor. izzi is not binding anyone with a long term contract anyway. maybe you can just sit and wait until everyone is saying 'ooo, izzi kick ass' then onli u reconsider whether to subscribe it or not. Not getting the performance u want and u have try every trick, then just call up their CS and say hey i'm done with u guys, pay me back nobody is pointing a gun at u Realli not satisfied,can refund it. Any problem,call up CS.Thanks.
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edwinlim	Nov 30 2007, 08:27 PM Return to original view \| Post #20
Enthusiast Senior Member 810 posts Joined: Jan 2005 From: Sri Petaling	QUOTE(wayfeel @ Nov 30 2007, 08:13 PM) looks like u enjoy of eventually getting back at me eh lol.... i wud if i get a streamyx if i cud but i cant. i don hv ur luxury ok... looks like all area oso seem affected....but things shd be picking up i suppose n dun forget not all users will also comment/give feedback here, myb there r others enjoying the speed/unaffected.... i don mind sticking around cuz line is bad when only it goes bad....3/4 of the time still ok....more ppl leave, i can enjoy the bandwidth to mywself lol bad joke Alright,having received news,that they will increase bandwidth speed of all izzi area services in 1 week more.Please see the announcement on the izzi web.
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