JUST TERMINATE MY 5+1 UNIFI MOBILE after using them since 2016

and this month also ended my unifi AIR contract.
home now using maxis fiber tho. since now all ada 5g dah dalam rumah.. rasanya early next year get cheaper package je lah for backup at home.

if same on DNB coverage then nothing better on unifi too

FUP for Unifi Air 5G is the same as the Unifi Air 4G, which is UNLIMITED

Interested in the unifi air 5g but too bad that their pricing set too high. In comparison, u brand and y brand much cheaper around half of the price.

Just that the u brand got 1000gb fup while y brand have a bad reputation 😮‍💨. I have been using unifi air 4g for ages and no issue so far, if the unifi air 5g is just slightly above 4g like rm20 then will be good.

Unifi quite bad in doing business, if not because of monopoly of fiber sure the company will struggling. They should reach out to those current user of unifi air and offer them a special rate to upgrade to further improve their revenue..

With pricing of 149, I think most of the people will rather go for the fiber optic option or opt for u or y brand 🙄

because unifi mobile, celcomdigi, maxis not interested with wireless home 5G price war

Too bad, I think those 5g home/wireless internet is a future for home internet access. Nowadays people prefer something easy & convenient.
The speed itself can match those fiber optic internet and fiber have to drill and limited by slot available in a certain area.

Ya, there are slow in building business, too complacent i think

Ive recently just add another unifi air acc for my daughter for her study purposes .
Got not much choice compared to other provider

Seems like unifi air 5g comes with zte mc8020 modem

Patut la mahal

They should offered contract free and only sim card package instead. If that's the case then it allow user to decide which 5g router to use.

I think they will offer it sim only soon

I check Celcomdigi website earlier and they offer sim only for RM99 per month. With modem ZTE mc8010A RM149. Maxis also offer with mc8010A (based on their advert) but RM158

Celcomdigi deal are not worth it. Paid 149 with contract but still bound by fup of 1000gb. Better get u home 5g or yes 5g as it's also fup of 1000gb with half the price.

This post has been edited by wolf1991: Oct 6 2023, 11:40 PM

my unifi air billing date is 13th. i want to terminate it. no contract just sim. let's say i terminate 16th, will it charge me full in nov 13? or just pro rate 3 days?

You have to give 1-month notice. So if you request to terminate today, you still have to pay for next month in full.

This post has been edited by bacardicoke: Oct 13 2023, 12:42 PM

Better check with your nearby tmpoint/unifi store directly for a better clarification or else you can try to call their hotline.

This post has been edited by wolf1991: Oct 13 2023, 01:28 PM

update. i just received my refund. full timeline as below.

paid upfront RM100 around start of feb 2023, start using 9 feb 2023, bill is monthly 13th.
oct 13th 2023 i received the bill, i paid in full, because i mistaken it as postpaid and i was just paying for previous month. (mistake on my part, it's a prepaid)

canceled around oct 16th 2023, took 1 day to show terminated. received my final billing at nov 13th 2023, it's -RM70 something, gotten my refund yesterday through standard chartered. not sure how they got my bank account, i might have given them before. but after i request to terminate, i never receive any form or need to fill in bank details, everything is automated.


just putting it here incase anyone needs a reference. so the full timeline is like this:

signup 7 FEB 2023, PAID RM100
9 FEB 2023 activated the sim
13 FEB 2023, deduct RM94.55 from the RM100 for the first bill.


13 MAR 2023, paid monthly bill RM83.75 (RM79 + 6%) - RM5.45 leftover rm RM100
13 APR 2023, paid monthly bill RM83.75 (RM79 + 6%)
13 MAY 2023, paid monthly bill RM83.75 (RM79 + 6%)
13 JUNE 2023, paid monthly bill RM83.75 (RM79 + 6%)
13 JULY 2023, paid monthly bill RM83.75 (RM79 + 6%)
13 AUG 2023, paid monthly bill RM83.75 (RM79 + 6%)
13 SEPT 2023, paid monthly bill RM83.75 (RM79 + 6%)
13 OCT 2023, paid monthly bill RM83.75 (RM79 + 6%)

16 OCT 2023 apply to cancel, terminated one day after
13 NOV 2023 receive final bill. -RM70
16 NOV received refund

Just to add on, I also cancelled unifi air 4g and mine was sim without contract as well. Basically they prorate the month where you terminate the account and refund back the balance.

Because the thing with unifi air bill is charge before usage and the bill normally arrive in first week of the month and the payment is for that particular month you using their service.

To keep it simple, when you terminate the account, you already paid for that month and hence will be some rebate calculated based on the remaining days you didn't use their service.

In my case, the next month after termination, I got the money bank in to my account already.

unifi air price no reduce?

any other broadband service can introduce? No one consider umobile home broadband


This post has been edited by Irresistible: Dec 29 2023, 03:10 AM

if no fiber

get the Umobile 68 1TB fup ( on 4G and 5G combined ), can buy extra 1000TB if the 1st one finished
or
YES 5G RM58 TRUE UNLIMITED FOR 5G AREA and 150GB 4G area

just not sure Umobile or Yes stable connection or not ?

This post has been edited by Irresistible: Jan 2 2024, 06:25 PM

wat u mean?
stanlw