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Chat Anybody here use J&T express ?

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Pop The Bubbles
post May 21 2020, 03:15 PM

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Totally depending on location, j&t in my area is faster than poalaju. But poslaju better customer service. J&T never pick up their phone at all lol.
jasperchai
post May 21 2020, 03:25 PM

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before MCO seems OK.

now MCO , this is the first time i kena.... my item stuck in their CDC for 5 days and no updated status. somemore Raya coming... i bet my item gonna be send after Raya.. need to complain to seller don't use JTE..

even in shopee, alot sellers change use other courier....


Jay Chua CC
post May 21 2020, 03:31 PM

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QUOTE(Pop The Bubbles @ May 21 2020, 03:15 PM)
Totally depending on location, j&t in my area is faster than poalaju. But poslaju better customer service. J&T never pick up their phone at all lol.
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poslaju even worse. Hotline almost never pick up. If connected, cs will just file a useless complaint for you just for you to feel better. Sampah poslaju. Already boikot this cour few years
vescara P
post May 22 2020, 02:10 PM

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QUOTE(kevin23 @ May 21 2020, 02:19 PM)
Where you stay first? Sometimes if you stay those ulu ulu place take longer to get your stuff

All my stuff using J&T arrive damn fast. So much faster than useless Poslaju
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Hello, my shop is in GM Klang you call it ulu place? It's only 5 minutes from their hub, Yesterday they called me and asked to go and self collect. Is that why I paid for their delivery service?

SUSkevin23
post May 22 2020, 02:25 PM

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QUOTE(vescara @ May 22 2020, 02:10 PM)
Hello, my shop is in GM Klang you call it ulu place? It's only 5 minutes from their hub, Yesterday they called me and asked to go and self collect. Is that why I paid for their delivery service?
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Did u even pay for shipping? Nowadays Shopee is always free shipping

Haiyo, u put business address as ur delivery address? Of course slow la during this mco

Mco must put house address. If shop or office address will be very slow or sometimes cancelled like my case. Ordered on 11th March , 18th March MCO start. 20th March order cancelled.

They cannot deliver to office or shop addresses laaaaa

This post has been edited by kevin23: May 22 2020, 02:26 PM
soonwai
post May 22 2020, 03:02 PM


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Have to agree with many of the posters here. It all depends on your area. I must add that it also depends on where the seller is which affects the pickup time. For example, if I buy from Shopee Mydin now, I won't choose Poslaju as they take the longest to pickup.

So far all couriers are OK for where I am. Usually I'll choose Poslaju or J&T. But during the last month, Poslaju is the one that has slowed down the most. Still reliable though. Current champ for my area is Ninjavan & CJ Century followed by J&T and GDex. DHL is probably the slowest. So far, no parcels lost or undelivered and 2 parcels which were routed wrongly.

You can see my orders and delivery times here. I kept track since the start of the MCO.
https://forum.lowyat.net/index.php?showtopi...&#entry96112602

This post has been edited by soonwai: May 22 2020, 03:05 PM
otai_g
post May 22 2020, 03:05 PM

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last time buy thing from shopee and use this courier.
i found my item was been compress until the box become damage.
hyakushiki84
post May 22 2020, 04:14 PM

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My shopee order arrived at J&T Drop Point/Logistic 2 days ago (20th May), since then the status was "Overnight Parcel" until today (22nd May) no new progress/update.

Called the hotline over & over 15x (they are really ignoring calls) until the 16th times then someone pickup (*phew, finally!). Ask the consultant if I can come by the respected drop point for self pickup and said it's possible, I can just walk in.

So I went straight to the drop point recently and imagine my surprise, the warehouse looks like a junkyard & half of the parcels are not even indoors but outside near the gutter/road.
Upon my arrival there's already people queuing for self collect DESPITE there's a sign there wrote "No self-pickup until the 25th May" (or something like that, can't remember the exact words).
There's also some people stayed and willing to went thru searching for their parcel voluntarily. Seriously, searching for parcel there by yourself is really like a needle in a haystack.
Asked the J&T supervisor there about self pickup after the 25th (after Raya) & he said you can come back to self pickup from the 26th if your parcels still haven't arrived from today until the 25th ......
Yes, they're still operational during Raya ...... parcels are still being sent out & delivered, it depends on luck & location ..... only the unlucky ones will have to come back on the 26th for self pickup.

So it's best I wait patiently rather than voluntarily going through those junkyard-like nonsense because one of the reason is ........
too many people & social distancing is hardly applied there ......... risk of infection shakehead.gif
helpful
post May 26 2020, 03:28 PM

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I just opened j & T for my customers as another option .

For the PAST 3 days ---still NO SIGHT OF J& T coming for pickup ---despite their head office saying they work every day

Also nobody is picking up tehir phone at OUG branch ---03 77708175 or the Kuchai lama Branch 03 74992901

I must have called the HEAD OFFICE over 40 times over 3 days ----03 9212 9660 but semms like TIDAK APA attitude . They cannot call the OUG branch because they do not have the personal numbers . So can only send message but cant promise when can collect ( its over 3 days already still no collection ) . Still NOT SURE when CAN COLLECT ????

Head Office says team leader will call back but also cant promise ----it has been 2 days and still npbody called back ????

And this is my FIRST TIME using J & T !!!!!!



chiahs38
post May 27 2020, 06:03 PM

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QUOTE(helpful @ May 26 2020, 03:28 PM)
I just opened j & T for my customers as another option .

For the PAST 3 days ---still NO SIGHT OF J& T coming for pickup ---despite their head office saying they work every day

Also nobody is picking up tehir phone at OUG branch  ---03 77708175 or the Kuchai lama Branch 03 74992901

I must have called the HEAD OFFICE over 40 times over 3 days ----03 9212 9660 but semms like TIDAK APA attitude . They cannot call the OUG branch because they do not have the personal numbers . So can only send message but cant promise when can collect ( its over 3 days already still no collection ) . Still NOT SURE when CAN COLLECT ????

Head Office says team leader will call back but also cant promise ----it has been 2 days and still npbody called back ????

And this is my FIRST TIME using J & T !!!!!!
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Ive Blacklist J & T - choose another courier.... Inconsistent performance, even call them many times still unabale to deliver---> very bad reputaion to seller as well.
soonwai
post May 29 2020, 05:06 PM


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QUOTE(helpful @ May 26 2020, 03:28 PM)
I just opened j & T for my customers as another option .

For the PAST 3 days ---still NO SIGHT OF J& T coming for pickup ---despite their head office saying they work every day

Also nobody is picking up tehir phone at OUG branch  ---03 77708175 or the Kuchai lama Branch 03 74992901

I must have called the HEAD OFFICE over 40 times over 3 days ----03 9212 9660 but semms like TIDAK APA attitude . They cannot call the OUG branch because they do not have the personal numbers . So can only send message but cant promise when can collect ( its over 3 days already still no collection ) . Still NOT SURE when CAN COLLECT ????

Head Office says team leader will call back but also cant promise ----it has been 2 days and still npbody called back ????

And this is my FIRST TIME using J & T !!!!!!
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Yes, some of my orders quite long from order date to shipped date. Dunno whether seller slow or J&T slow in pick-up. From various places to Kajang. All Shopee sellers.

Order date - Shipped date - Received date
April
12 - 13 - 16 J&T
14 - 17 - 19 J&T
17 - 18 - 19 J&T
17 - 18 - 20 J&T
19 - 20 - 21 J&T
20 - 21 - 23 J&T


May
02 - 06 - 07 J&T
09 - 13 - 15 J&T
14 - 14 - 17 J&T
04 - 17 - 18 J&T
04 - 17 - 18 J&T
05 - 18 - 19 J&T
15 - 16 - 19 J&T
21 - 22 - 25 J&T

However, once shipped, J&T is quite fast.
More couriers here: https://forum.lowyat.net/index.php?showtopi...post&p=96112602
eugene9201
post Jun 6 2020, 09:28 AM

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From Petaling to Subang but J&T dunno why route to Klang and has been departing from Klang since two days ago 🤦🏻‍♀️

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soonwai
post Jun 6 2020, 06:12 PM


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QUOTE(eugene9201 @ Jun 6 2020, 09:28 AM)
From Petaling to Subang but J&T dunno why route to Klang and has been departing from Klang since two days ago 🤦🏻‍♀️

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Cause Klang is their main hub. All parcels go there and then back out to you. I've only seen 1 J&T parcel which bypassed the hub and went straight from seller to me.
aidilchica
post Jul 1 2020, 11:20 PM

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i post at late evening, they kept for tomorrow delivery..hmm..
shaukhi92
post Jul 5 2020, 04:40 PM

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Does anyone know do j&t delivery on Sunday?
nabs2205
post Jul 5 2020, 04:44 PM

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Depends...
I received my Shoppee item from JnT on Sunday even.
No problem in my area I guess.
Ben Ling
post Jul 9 2020, 09:01 PM

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Anyone experienced that the status of the parcel is delivered but never receive the item ?

Mine today it shows delivered but I didn't get also, takut they send wrong address or wat, or maybe they just tertekan wrong order ?
soonwai
post Jul 10 2020, 01:56 AM


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QUOTE(Ben Ling @ Jul 9 2020, 09:01 PM)
Anyone experienced that the status of the parcel is delivered but never receive the item ?

Mine today it shows delivered but I didn't get also, takut they send wrong address or wat, or maybe they just tertekan wrong order ?
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Ya, one time J&T send my 50" TV to the wrong house. Same house number but 2 roads away. Luckily he called me before he came and I was waiting. After a while, I called him and he said he already delivered. LOL. He went back to collect from the wrong house and send to me again.
Ben Ling
post Jul 10 2020, 03:22 PM

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QUOTE(soonwai @ Jul 10 2020, 01:56 AM)
Ya, one time J&T send my 50" TV to the wrong house. Same house number but 2 roads away. Luckily he called me before he came and I was waiting. After a while, I called him and he said he already delivered. LOL. He went back to collect from the wrong house and send to me again.
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Cukur got call... Lol

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