For heaven sake, don't use this company. My personal experience with this company is so devastating. I ordered an item on some online shopping portal and by default, the order was assigned to J & T. The parcel was picked up on 10/5/20 and reached their hub in Klang on 12/5/20. Today is 21/5/20 and I yet to receive my order. Went to the J & T counter in Bukit Tinggi, Klang to ask about it and the 2 staff there were like sitting there for fun, without much interest to give me any good answer. Even before going there, tried to call thousand times but all calls went unattended.  From their online tracking system, it shows the parcel was picked up and now in their delivery hub and the status is waiting to deliver. I think they are waiting for Christmas to deliver as a surprise. Called their HQ on both land line and toll free, even worse. No response at all!

I think J&T cause problem depend on the location or district distribution center. So far I got no problem with J&T at my area and it is better than Postlaju. Only experience 1 time during Shopee online sale where the few items were arrived but not deliver to me but keep overnight at the business premise until Day 7 i decided to go self collect rather than wait. This is during first MCO implementation and my area is green area and distance only 3KM away.

From my observation for all my items purchase from Shopee deliver by J&T, if your item arrived at your area J&T distribution center at early morning before 9am mostly it will deliver on same day but if the package arrive after that, mostly will be deliver next day.

Conclusion, if more than 3 days still not deliver, better go self collect because your package might be stack with new parcel and might delay. If you are willing to wait, then it is fine.

My worst experience is with Postlaju. They assigned their small parcel to their part time agent and few times my parcel is not receive but is stated in Shopee my order has delivered with and receiver is unknown person. Complaint to Shopee and requested for refund but the Seller dispute it. Shopee check with Postlaju and come out another name and IC unknown person. It delay me 3 weeks until i decide to go to Poslaju office and create havoc and complaint. At the end, after half hour later, 1 young malay guy (not wearing Postlaju uniform and wear slipper) came quickly pass all the parcel and leave immediately with his motor. After that no more issue of missing parcel but I will try to avoid Postlaju except if no other option available.

Hello, my shop is in GM Klang you call it ulu place? It's only 5 minutes from their hub, Yesterday they called me and asked to go and self collect. Is that why I paid for their delivery service?