For heaven sake, don't use this company. My personal experience with this company is so devastating. I ordered an item on some online shopping portal and by default, the order was assigned to J & T. The parcel was picked up on 10/5/20 and reached their hub in Klang on 12/5/20. Today is 21/5/20 and I yet to receive my order. Went to the J & T counter in Bukit Tinggi, Klang to ask about it and the 2 staff there were like sitting there for fun, without much interest to give me any good answer. Even before going there, tried to call thousand times but all calls went unattended. From their online tracking system, it shows the parcel was picked up and now in their delivery hub and the status is waiting to deliver. I think they are waiting for Christmas to deliver as a surprise. Called their HQ on both land line and toll free, even worse. No response at all!

Hello, my shop is in GM Klang you call it ulu place? It's only 5 minutes from their hub, Yesterday they called me and asked to go and self collect. Is that why I paid for their delivery service?