My fren bought a W810i from Jusco Maluri, she din't test the phone as she is buying from his uncle in Jusco Maluri, 3 weeks later, when she start to use the Walkman function, while playing the walkman, it will automatically stop with a sentence "Playback Failed" every 2-3 songs, ok another thing is the speaker got problem when it is turn to the loudest, so make sure it is not becoz of the songs quality, she showed me by playing Sony Ericcson Ring Tone, n it comes out very cracky too, must be 2 block b4 loudness, the sound only ok, which is very abnormal as i hav another 2 frens using w810i too.... ok third problem, when using earphone, must turn the volume to fourth block only can hear the music which is very loud ad, when switch to b4 fourth block, no sound at all....

So she ask her uncle to fix it, I asked her to reformat the firmware, so she asked her uncle to do the same with Comsat....so her uncle sent to Comsat n it takes 3 WEEKS time to get back the phone without anything being repaired nor reformat as she still's can find her pervious msg in the phone, n previous setting, all r there! Then her uncle tell her, the motherboard spoilt ad, cannot repair...n say cannot change for her as she had used the phone for 3 weeks ad... So my fren took the phone to Comsat Maluri/near to maluri(I'm not sure), my fren told them about the phone's problem, n a guy there tell this :"Oh..it is normal for w810i, the speaker is like dat 1, n the playback fail, every SE phone oso like dat 1 lah, I am using w810i, n i hav many frens using too, all oso like this, not a problem mah..normal lah..."

When my fren told me this, I was like, WTF...If i was there, i would hav F*ck dat guy kaw kaw, trying to cheat a noob buyer...as i was too busy to accompany her to there....never knew dat Comsat Provide such service!

Do not buy any phone from COMSAT, if not, u buy it now, regret later!!!!!! They won't repair ur phone!

COMSAT in the BAN list now...

I'm very doubtful about her uncle too, as he sells a 2 months old phone to her as a new phone...anyway...COMSAT is still hav no rights to give such services as the warranty is still there!



UPDATED(26-8-07)

Comsat changed the motherboard for my fren ad, finish it within 1 hour, my fren wasn't sure wat had happen to that SAME guy who kept on refusing to change the motherboard for her last time, but this time, dat guy din't ask much, just take the phone n asked my fren to come back in hour time, so they changed the mothervaord in hour time n gav back to my fren,

I wonder y, izit becoz of this thread? The boss saw this topic ad? Or someone know Comsat n tell Comsat about this case? If yes, then I have something to tell Comsat,
To Comsat, u did a great job, but u left a very bad impression to me, I wont buy from u in the future....

This post has been edited by DaViDcHiN: Aug 26 2007, 01:23 AM

noted. will advise my frens not to buy from COMSAT !

i think its not company fault, but the staff/workers that u mention..

which BAN list u referring to???ur own ban list???anyway it should be the attitude staff there...but first u mentioned tat r fren bought the phone from her UNCLE....so is the uncle working in COMSAT as well???coz u stated there u ask ur fren to format the firmware then she ask her uncle do the same wif COMSAT....

wah, my phone is from COMSAT leh....hopefully it is just a misunderstanding...

say "TAK NAK" to COMSAT??hehe

---

Added on June 21, 2007, 12:01 pmsay "TAK NAK" to COMSAT??hehe

This post has been edited by michaelyii1988: Jun 21 2007, 12:01 PM

why not you bring along your friend's W810 & do a direct comparison in front of him?

one side statement, hard to believe and do the conclusion.

what can I say?

ermm. bring it back to comsat, better if bring some knowledge-able friends along or some typical good functioning w810i and demand services. try to look for other workers / manager. your friend can tell them that she will bring the case to consumer tribunal bla bla if case is unsettle (with enough proof).

i doubt her uncle has done anything with her phone too.

Well, another Comsat buyer here. I bought my Nokia 6600 few years ago when i was also a noob, first time buying hp. The AP price is higher than others when soon my friend told me that. Anyway, forget about that. I didn't actually know what's in the package. But soon i find that they didn't give me the memory card that shud be coming together, they said no stock. So, i bought a 256MMC but also in a relatively high price too.

When later my card got some problems, i tried to bring it back to them. They don't even bother me also, saying that memory card is not in their business. I was like WTH, i bought this here, at least you can claim warranty for me ma.. Transcend should have warranty. I show them warranty card, etc etc also no use. Later arguing for hours, I decided to walk out and call the manufacturer myself. Luckily, the manufacturer replaced me a new one without doubt.

COMSAT, gave me a bad impression. -.-"

This post has been edited by ihz: Jun 21 2007, 06:38 PM

bad repo for the company nihh, ORI is always the safest.

wait, i sense bullshit here.. where is the comsat shop u were talking? AFAIK, comsat dont sell to end user

david..who is the guy who talk to u?so far comsat is consider the best ap if compare to final choice n others....u ask ur fren take to comsat maluri n find ah fai..he is helpful..hope this help u

---

Added on June 21, 2007, 8:56 pmhuh...i juz buy a phone from them last 2days...maluri comsat le..opposite wisma mahkota

This post has been edited by adrian0229: Jun 21 2007, 08:56 PM

uh oh, i never noe they did that

imperial..ur phone is under comsat?

wah.... if still cant, better take so SESC lor for final way

SESC?means?

My own ban list loh..lol...
No..her uncle not working in COMSAT, but her uncle sold her a recon set as a new set(when she got the phone, the warranty only hav 10months left), I told her about it, but she say it is ok, she believe her uncle...ask me not to make this thing more serious...

Mmm...will do one day, she has been the her uncle n the COMSAT quite some time, she's feeling helpless at all, well..I promise to accompany her to COMSAT one day and find back that CONMAN...

Weekend COMSAT got operate or not?

I doubt her uncle has done something with her phone too! But too bad, she still say her uncle is innocent...-.-"

Yeah...I will strike the so call technician...-.-" "W810i is like this 1, others w810i oso like dat 1"...-.-"

As my fren is a girl, n is a NOOB about mobile....so she just take wat the technician said...


Not talk to me....but my fren, aiyuh, when they sell phone sure very frenly one(where got people sell phone with bad attitude, who's gonna buy from them?), but once got problem, they will try to avoid/ignore it...I really hate these peoples...

I already told her not to buy from outside, buy from my fren is safer, but she seems like believe her uncle more than my fren, anyway, but buy from her uncle consider safer for HER, but who knows her uncle is like dat 1...

This post has been edited by DaViDcHiN: Jun 22 2007, 03:31 AM

yup.. all my phone under COMSAT and i once sent a K750 to warranty due to the sensor for camera activation spoilt.. it took me around 2weeks to settle

How about BBS distribution??
As i just bought a AP phone under them..

Yeah...if u know about mobile...they cn;t find anyway to cheat u...sure repair for u loh....if not? Like my fren lah...noob noob like dat let people cheat still say thank u very much...

BBS consider not bad...dun worry

Maluri lar..

ihz..so far..how u feel bout comsat?

i think the problem is who u deal wif not comsat

Er.. I dun really get it.. Coz tat time i really bought phone and card from comsat, the shop at maluri. I can remember well, it's my first time buying phone. Most zha dou is they said no stock for memory card, so didn't give me.. Though it's just dunno 32mb or 64mb only... And i've to spent additional money for another card. Not to repeat the story of the problem of the card again.. I personally never trust AP phones anymore.

i used to buy from BBS.. got once K750 screen turn white randomly n sent to warranty.. 2months baru come out

COMSAT is pretty big I think and I expect them to do better than this. Just so you know, take your case to the higher up who will care. If according to them is correct that all SE phone of that model have same problem you would expect Sony Ericsson to make a recall (or to fix for free) of that model but I don't see any Authorized Distributor doing it so they are lying.

Next time, just remember that every Tom, d*** and Harry can import phones, sell it as an AP set it via their own warranty but if your phone happens to be a lemon and needs some major repair than you are out of luck. As only AD can have spare parts, etc blah~ from SE. Most AP companies can only perform simple repairs.

AD also used outsource company to fix the phone ler..

o...i get evrything...i call them 3days b4 i purchase it..monday,tuesday n wednesday..wednesday morning i call to order phone then get in evening....quite efficient

u send to BBS service center or u send to the shop where u buy it? if possible..juz send to AP distributor...nonid send to the shop...BBS service center is at park royal level 1

alamak, im handphone dealer lah.. i noe more clearly than u
of coz i went to park royal :s
n maluri for cheras :s

I also have bad experience with this Comsat when I got my 6600 from them some time in 2005. Got the phone on a Monday for my birthday. Then I notice there are dead pixels on the screen. Go there on Saturday(busy from Monday to Friday), but I was abit late, 5pm+ IIRC. They've already closed. So I went there again on the following Saturday morning. There's one guy sitting behind the counter who's busy playing with this cellphone. I ask him about the phone's problem and he just replied "next door laaa, here is retail. service center few doors away laa" and continued playing with his phone. He didnt even bother to look at me, but nvm la.

Went into the service center and told them about the dead pixel. Then this guy I talked to straightly passed the phone to his colleague and say "phone got problem, go check see". As expected, they pass back the phone to me and tell me there wasnt any problem. He just say the phone can call, can on/off etc etc ie. functioning well. Then I tell them again, the phone is working fine, just the LCD has dead pixels on it, and the warranty card says the LCD is under 1 month warranty.

This is where the problem starts. They refused to change the LCD. They keep saying if the unit is problematic, I should send it back to them on the first week. Then I ask them what's the use of the warranty card? It says the LCD is under 1 month warranty, now you're telling me the warranty is 1 week only? Wasted 1 hour waiting+arguing, so I think, bah! just forget it! From then on, I inform my friends and relatives to beware of AP phones from this company. The end

my previous 6230i is from COMSAT...it works fine..tat company has good feedback,i thought???
my current phone is on TELSTRA...any comment about tat company?

Good feedback? where? I don't think so...Really hate their attitude....n refuse to provide warranty once got problem...

---

Added on June 24, 2007, 1:05 amLCD replace nid RM300-RM400, sure they will try not to replace for u if they could...

My fren's phone...firmware..speaker oso got problem....n motherboard too as her uncle said... &^%&^%&^ COMSAT!!! BAN!!! Or someone else plz lead me to someone who can give better service n will not cheat people..or else..i really hate them n ban them...in my list la...

This post has been edited by DaViDcHiN: Jun 24 2007, 01:05 AM

telstra the best for me in AP!

lol...depends de lo...

for me...

1st is telstra
2nd is comsat
3rd is BBS

as long the phone does not give anymajor problems , fine by me ...

Bring the case to Consumer Tribunal with a minimal cost of RM5.00 and demand replacement and/or refund as failure of delivering warranty services can be amounting to cheating.

aiyo..my mom bought a phone with comsat ap

When you go repair the phone, just tell them you will proceed with Consumer Tribunal...Then i think it wouldn't be any problem LoL..

do u try to master reset it??
or u can try to reformat the memory card as well,
but the speaker still hv to claim under warranty....

all no good.. best is final choice

what about VENUS in PJ? good?

final choice?

that is my blacklisted AP company...go to consumer.com n search final choice...u will kno how 'good' is the service

ouch! that oughta hurt!

i disagree.. juz because of 3 person having bad experience doesnt mean the company sucks :s
i never had any bad experience with final choice but i do have alternate bad experience with bbs, telstra, comsat, GT, etc

lol...actly depends de le..diff ppl hv diff opinion...but all of listed AP company above such final choice,BBS,telstra,comsat r under 1st tier company...others company better dun get it

so..how bout comsat..ok or not..i wanna buy p990i.

i have bad experience with bbs..
my samsung always hang and and after got back from warranty still the same..
bought rm900 sold at rm400 only..

i wanna ask..if we send our phone for repair(still under warranty)....who pays for the postage fee?

i bought 2 set from final choice..verified original part..phone never make any problem..
if you got fake parts then it's the shop changed it..

---

Added on June 27, 2007, 10:34 pmif you send to the shop where you bought it, free of charge..

This post has been edited by arafat: Jun 27 2007, 10:34 PM

my customer told me COMSAT offer 3 months warranty on the LCD, is it true?

as for as i know, all ap set doesnt warrant lcd.. i might be wrong

if im not wrong,i think CSL got warranty lcd right?

aspen is the best ap for me

LCD confirm got warranty from comsat ..i 4get how long..1month or 3months i rly cannt recall it...coz the all phone stuff is not in my hand rite now...

---

Added on June 29, 2007, 9:49 amsamsung?lol....my fren (hp dealer) said if buy samsung..must buy ori..i m using old samsung...3yrs++ dy...so far very good although i drop kao kao for many times....hahaha

u send to the shop or straight away send 2 service center?if rly got prob...n u kno where is the service center...send to service center is much faster....BBS service center juz at park royal 1st floor there

This post has been edited by adrian0229: Jun 29 2007, 09:49 AM

refer post 48

arafat get samsung from BBS...so AP lo..hahaha

So far i have no major problem at all with COMSAT... most of my friends and family have trust with the company. It's one of the best and cheapest... The only complain would be the repairing service a little bit slow...

no, u r wrong.. last time i get my 1st samsung from bbs before im a dealer.. it is an original set

sorry to hear your friend bad exp with comsat.

i bough w810i for my gf and this hp is under comsat too.
3th week, the hp had charging problem so i tot the hp to the shop and they help me send to comsat.

after 2 weeks, the hp come back to me and repaired. good condition. everything working fine till now. the hp is gonna 9 months liao.

GCN is in my blacklist
cant remember if it was february or march, my customer ordered a black n80 so i told gcn i want black n80, then they gave me silver n80 like wtf? after that they made me wait for 1hour++ coz they told me can get the phone at 4pm, i got it around 5.30pm
after that i checked the fon, all function ok
then gave to customer, a day after the customer came back to me, to myy shock when i checked the sms, got a bunch of chinese written smses, starting from january unntil feb or march cant remember,
GCN gave me either a 2nd hand set or recon set. bloody cheaters blood sucking company, i got angry went to klang straight away and scold the salegirl upside down,
the best part is that girl juz keep quite, go insided officce and got scolded again from her boss, NEVER say sorry or anything juz gave me full refuund, that was my last order. no more from gcn, liars cheaters, told them if this is a new set they nod nod say yes yes, go to hell la

I experienced it, but i checked on the spot..so they change to new set to me...it is Action in sungei wang opposite Famous Amos...

nonono u r wrong fren refer ori,ap topic...FMG the only distributor for samsung..BBS is 100% confirm AP company la..

hmm,I think its most probably really firmware problem.If can I think you can download the firmware flashing software in the internet.Try to search it here.

I also have this problem with my previos W810 phone.Already when firmware upgraded.Lol and your friends uncle really cacat lah.He dare sell a 2 month old phone to her.Shame on him to cheat on his own relative.

And I doubt his knowledge in SE phone.The problem you experiencing I don't think its related to Motherboard problem.

sum1 on top got asking Venus AP? How is it?

so sorry all.. i just check the box
and the distributor is GBS not BBS..familiar?
located at sg wang..

GBS n BBS is totally diff lo...haha...is AP product lai de

cant really trust the AP companies but darn, they sell the phones with an attractive price.

i juz take one se k610 COMsat...its good...

ori n ap is the warranty only.

both phone made at the same factory.


correct me if im wrong

yes ...ap & ori diffrent on price.....warranty....
the factory still the same~~

ori got good QA ap got also but not so good if compare to ori

This post has been edited by colincsf: Jul 11 2007, 08:43 AM

Actually ap and ori suppose to come from same factory ... but now ap company take things on their own hand by 'conning' (recon) and then so called it as 'ap' set so earn a better profit.

The price diff is due to taxation and branding and etc ..

I think theres a comsat service (not sure its retail) at maluri ... If u din buy from there just go back to the ori shop u bought it cause its a diff case alltogether ... or maybe your fren's uncle is working for that shop and got the w810 (dunno how) and sell it to u.

When buying AP should beware as now many seller selling ap set with fake accesories.
The ori accesories is sell to some seller to sell them in lyn...

are u one of them?? just jooking bro...
for me doesn't matter AP or ORI set...if got any problem i always go to original distro tehcnican...they are more and much better service than this so call AP COMPANY...

This post has been edited by budakdegilz: Jul 22 2007, 02:19 AM

BUt the much better service comes at a price la lol.. Noob here, wanna ask how do we classify 1st tier, 2nd tier etc?

Ur ap set got warranty oso go to original technician?

my phone also AP set, don't hve any prob, mybe i'm so lucky

This post has been edited by fiqir: Jul 22 2007, 09:00 PM

Haha...
Of coz not me la...
But is some well-known seller in lyn which is selling hp accs.

I feel that going to ori technican is better as some ap company even will steal your hp's spare part and tell you your phone can't repair already...
1 case happens like this before.In some shop in Sg. Wang so beware

UPDATED! c 1st page!

Just dont buy AP ma problem solve lo. Want buy ap somemore complain

U mean those buying AP phone deserve this kind of service? Or AP company has the right to ignore customers to claim warranty?

1st Case

Sent a customer Nokia 1112 to repair the speaker at COMSAT.

Oh My God, it take 1 month time to fix it.




2nd Case

Sent a customer Nokia 1110i to COMSAT. LCD no backlight.

took 2 weeks time to check the set and finally inform me water damage.

hm... comsat.. basically i don hv any good impression on them... if u would go to their distribution center in Lowyat, u'll get what i mean staff not frenly and place is kinda messy.. if u compare to other distributors u'll c the diff.

This post has been edited by xeNOS: Apr 16 2008, 12:45 AM

huh....what happen to it?? take so long2 time to change the speaker??

How i know what they doing...
Comsat's staff alot...but everyone is just lepak outside at kaki lima

This post has been edited by Renee: Apr 16 2008, 01:06 AM

All AP company is like that, with warranty or not it is still the same.

Better off buyin a second hand phone working flawlessly than a new phone.

agree, company is not a problem in nature, the human is the problem.

complains on cs in maxis, comsat, aeon...all is their staff.

so it means comsat wasn't able to manage their staff. what are the managers doing? do they not know that their staff is rude/irresponsible/gangster/lepak? where are the supervisors? sleeping at the back? *sigh*

aiyo........1 year old story liao la....sienz..

I won't buy anything from you too.. AP sucks

yeah CSL,TELSTRA is better..

anyway buy the ORIGINAL PHONE la..

If possible i will buy original too

By CSL is the best serving AP company. Rarely have problems with them. Same goes to my friend.