I owned a Selenite more than about a week now, I can say that it is a nice gaming laptop. So I will just skip the good part of this laptop.

I will just mention noticeable problems straight away. After one week of using it, I noticed several problems as shown below:


1. Copying large files (normally more than 10 GB from SSD to ext. HDD most of the time will stuck at 99% forever.

2. I can hear a cracking/pop sound whenever I play a music or video or even game.

3. I feel that the left side speaker is slightly louder than right side speaker. Which means the output is unbalanced. Maybe due to the internal subwoofer location installed on the right side causing the unbalance of the audio.

4. When I plug in my earphone, there is no sound coming out from my earphone. The sound instead is produced from the speaker. So I have to replug several times only then I can get the sound from earphone.


These problems are rather irritating during daily use. Not sure if there is any tip from you guys. On the other hand, I am thinking to reset the laptop one time to see if everything is resolved or not.

This post has been edited by JonKS1: Jan 2 2020, 10:05 AM

As per mentioned by alexnvidia, the issue did not actually solve 100%. Even if I use the new driver, the popping sound will still come back (Although not everytime, but still can hear it from time to time). Hopefully Illegear has a better solution for this. I did message whatsapp to Illegear Support, maybe the technical team are out of office, still have not receive any feedback.

1. Previously I tried to plug in 2 ext HDD, copy files from one to the other. And the transfer just stuck either half way or at 99%. Happens all the time. If you mention that the behind port got problem, I will try again and see if it is true or not. Very disturbing because sometimes I need to transfer huge files and always get this problem.

2. Although the popping sound is minimal, but still you cannot get away with it. Without Sound Blaster Cinema, the speaker output level will be reduced tremendously or not? Because I can only get loud sound with the Sound Blaster Cinema. Hopefully Illegear really can find solution to solve this.

3. If you try to turn on a movie with more than 50%, you can actually hear the difference. Can be tuned by changing the sound balance more the the right. But this will affect if you put on earphone / headset, where the sound will be off one side.

4. I am certain that my earphone jack is still function. Maybe some setting need to be adjusted again.

I am thinking to reset the PC and see if all these still exist or not.

1. The problem comes on and off. Sometimes stuck, sometimes smooth.

2. Mind to share how you do it? Thanks.

3. Definitely my selenite sound output is off balance. I can feel that. You can try to experience.

4. Lucky you. I noticed that even with plug in earphone, the speaker still will comes out with popping sound. Weird.

Normally for plugged in, one time should be fine. Only when it runs with battery, need to hold for 2 seconds only it can on.

Press and hold for 2 seconds only apply to running in battery. If with power adapter, just single press with start up the machine.

Will try it out once free. I am thinking to reinstall the windows again to see if the problem can be eliminated.

pros and cons of having realtek driver. What to do.

Meaning there is a bug causing it?

Is it okay to let the laptop plugged to power supply all day long even without using it?

This post has been edited by JonKS1: Jan 5 2020, 12:16 AM

This will apply to all laptop including Selenite right?

Thank you. I am currently using Selenite, which I have this popping sound problem.

I also noticed the sound produced from the speaker is not balance. Is it due to the subwoofer is located at right side of the laptop causing this problem? I can hear that left side sound is louder than right side sound.

I did some setting with the power management, which reduce the popping sound. Just that I notice the sound is unbalance from the speaker. Do you feel that?

Perhaps it is the audio driver again which cause the unbalance sound

Is it normal that the Selenite monitor appears to have white light leakage at the bottom part of the screen?

It looks like this as shown in the website:
https://www.dell.com/support/article/my/en/...-screen?lang=en

This post has been edited by JonKS1: Feb 4 2020, 07:26 AM


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If you are seeking for nicer animation of wave, try to set the speed to the maximum. Then you will notice a higher frequency and smoother transition of wave. Try it out

I enjoy watching the Razer keyboard RGB setting. They have very smooth wave form and illumination.

Same goes to me, it happens occasionally where the battery drops to 99% and starts to recharge after power on.

I got another problem on the subwoofer. Whenever I start any games with power adaptor connected, there will be buzzing sound produced from subwoofer. This only happens when the laptop is connected to power adaptor. I did try to play game with battery only, there is no buzzing sound produced.

My PC always run game on Gaming Mode, and the sound is obvious during gaming. The sound came out from the left side (Subwoofer side) of laptop. I am not sure which component is producing that weird sound since I didn't remove the casing for checking. So you also have the similar issue?

I have noticed the selenite will charge the battery after power up the PC even though it is fully charge before shut down.
With this rate, the battery will be swollen up like most of the selenite user's case.

Anyone has any solution so far or have to send yo Illegear for check up?