Probably time to replace it.

Contact TM for modem. See 1st page, 1st post, green text, for list of recommended routers.

Read 1st page, 1st post, green text. Your speed is probably throttled by the router’s hardware. You have to upgrade your router.

Doesn’t matter that it has gigabit LAN ports. It is throttled by its old hardware as I say. Get a better router with newer and better hardware, and you will be okay.

Review here by soonwai: https://forum.lowyat.net/topic/4543383/all

Disable IPv6 and see if that helps.

See 1st page, 1st post, green text. You could be throttled by your router, cable, or BTU.

Could be routing issue then.

Service issue maybe.

Only if you know how to configure the BTU to use Unifi’s settings. Good luck.

I have no idea. Perhaps someone here will know.

Haha, no way.

High-rise won't get turbo usually as the physical infrastructure just doesn't support it unfortunately.

Tagging blacktubi for his opinion.

I can never understand why TM does not want new customers. Probably it is reserved for Maxis customers?

Get your own router, disable IPv6, and use Google DNS for IPv4. Done.

Click the link on my signature and see list of recommended routers. You will need an AC router to even attempt to hit 500Mbps. It won't be cheap.

If you see 1st page, 1st post, green text, you will see that the router you mentioned has lots of problems. I suggest testing with another router. Get your own.

I know la. You don't really need a powerful and expensive router, but even on wired, and if you have a cheap router with gigabit ports, the speed will still be throttled by the hardware of the router i.e. you won't get full gigabit speed.

I should have explained better and as soonwai explained properly, if you are using it just for basic functions, you don't need anything good. My bad.

However, in saying that, you seem to have a negative perception of me, and I am definitely not working for any distributor nor reseller. For your information, I am not trying to justify or promote unnecessary/exorbitant router purchases, but as the OP of this thread, I have seen questions where people are trying to get the best speed but using a less than capable router, so I am only suggesting a router which can support their speed.

By the way, don't accuse me of anything that you do not have evidence of. You can't just say that I am working for a distributor or reseller if you don't know me at all in real life. Cheers.

Probably. But, better to get your own. What is your budget? Read 1st page, 1st post, green text, for router recommendations.

Yes. It is true. Didn't you read the official TM package page? UnifiTV will be bundled and you can only access it via the playtvapp. The person that you sign up with should have told you about it.

No, it is RM129, with the bundle of TV and Internet, unless you want to get the Ultimate TV pack, which will be an additional charge.

This post has been edited by SilentVampire: Feb 23 2019, 09:10 PM

Try the Tenda AC18. Refer to 1st page, 1st post, green text, for list of recommended routers for your speed, and other general networking info.

Yes, you can call them to replace it without any charges. BTU is lifetime warranty.