Looks like u clicked the wrong link. U need to click Activate.

Mean activate button on 1st slide? I tap it after i key my unifi name, it say ...

Will ask TM about this afternoon


Attached thumbnail(s)

Is this since last year not a fulfilled promise?

This post has been edited by Qash-M: Jan 18 2022, 11:39 AM

Is it a "promise" or it's just a "manifesto"?

If it's a "manifesto", that means they have no obligation that they must fulfil that. They "might try their best", but no guarantee.

Internal info is they are going to spend a lot to improve the backend but lets see. Happen only believe la

After chat with tm
I asking is it using old tv box cannot get that i qi yi
He say only for upb subscriber, and RM8.90 will be charge me 1 time. why got different old box with new box

wtf that does not make sense. It's supposed to be tied to which pack you subscribe to, not if you are an UPB user or not. Njir TM

Yes, is tied to your pack. You can use phone or any other ways to watch it. Not tied to the box. This is outrage. The customer service fella is wrong.

bit buggy on nick & euronews.

What do you mean charge you 1 time, is that you no need to pay for subsequent month or they already help you to terminate it?
I think due to the confusing design of the slides on the activation portal, some will wrongly click the subscription button on third slide instead of activation on first slide.
If you click "subscribe" it will show the RM8.90 as what you saw. How you solve the problem?

For those who already activated the free access of iQiyi that willing to help can try to activate again the free access in order to verify the error message showed?
Click Here
Is that the error message same as below?


Failed Transaction.
You have subscribed selected Streaming Apps via Ala Carte and it is still active.

I don't know here You have subscribed selected Streaming Apps via Ala Carte is that means I need to pay for every month or even the redemption of free access also consider subscribed selected Streaming Apps via Ala Carte.

I chat with Unifi, she said since I click "subscribe" so yes I need to pay for it. It is different with what you mention "charge 1 time". Do you means they help you to unsubscribe it or it will auto FOC in following month even you click "subscribe" instead of "Activate Now" ?

As i post above i click activate it say i don have any plan, then i just scroll to see got i qi yi subs, so i just click it then it show above screen i post RM8.90

I asking TM is it that screen show RM8.90 not auto renew, he say yes



This post has been edited by PJng: Jan 20 2022, 01:03 PM

I see, I also do it due to the same sms. I think I am same situation with you. Do you subscribed to any TV pack plan such as Ruby TV Plan? I am not UPB user, is that mean we not qualify for free access? Are you sure it is not auto renew? Because I request customer service to terminate it. You no need to terminate it?

This post has been edited by mendellev: Jan 20 2022, 01:04 PM

My old bill got showing



But after i upgrade fibre 100mbps, that unifi pack is not showing on bill
When i apply upgrade on TM point i ask old tv box plan still remain right,
After upgrade 100mbps i still can watch same channel
Yes i ask cust 2 times confirm, he say will not auto renew, RM8.90 i see no way to terminate on app

I think they took out your TV plan after you upgrade the plan. Anyway thank you for your info to clear my doubts too.
Since already subscribed for 1 month then just enjoy it. No choice.

sorry, can edit out my screenshot, forgot remove my username

Sure, don't worry.

so i not sure what cause i cannot get free i qi yi
due to old tv box? due to ruby pack get remove on my upgrade fibre?

If in your new bill don't have any TV plan then I think they are not going to provide you the free access for streaming app, at least currently the policy is like that.
As what you mention you still can watch the Unifi TV channels, do you test on those channels for Ruby plan only for example those Chinese channels? Because you still can watch all the free channels without any TV plan if not mistaken.

This post has been edited by mendellev: Jan 20 2022, 01:23 PM

cannot test right now due to free channel for all user

Ic, you need to do it after the period.