Best is check thru myunifi app to see if your package got Ruby Plus pack not.

Also under PlayTV@unifi app (nothing to do with what old or new box), you won't be able to login using XXX@iptv once you don't have any TV pack. Your iptv account by right already disable to access. You can ONLY use other way such as new email/phone number to access to watch those free channels.

i removed app as it keep error 'Uh oh! something went wrong'
i log in portal still show 'unifi TV Residential' same as old 30mbps user ID,
OMG i cannot log in playtv@unifi on phone, error 'something went wrong to your acoount'

just try change my plan on portal, got this line

'unifi TV Residential' in bill doesn't meant you got TV pack.

"FROM RM129" well basic broadband may only RM129, anything add on will cost you more..... no point to change plan now.

This post has been edited by jhleo1: Jan 20 2022, 04:03 PM

Just an update for you, I had consult two different Unifi customer services through live chat. Both of them told me the subscription for iQiyi will auto renew for the following months unless you submit a termination request. I don't know which info is correct but this is just for your reference. If they charge you in the future then remember to stop it.

This post has been edited by mendellev: Jan 20 2022, 04:11 PM

that mean, from my 30mbps non fibre with ruby pack (RM119) upgrade to fibre 100mbps is removed my tv pack (RM129)
and if i click change plan, will cos more from RM129+RMxx
never think my tv pack will get removed if i upgrade, TM point also did not say about that
seem cant get back that tv pack now

just read unifi site, look like we need submit terminate

Yes now you got it. If you got black and white such as email to support that your upgrade include free Ruby Pack Plus Pack then much easier for you to complaint. 100mbps RM129 free TV pack was given for those old package long ago..... new signup/upgrade no longer given any unifiTV (eg TV pack).

no any support document, if you remember / read my post on unifi thread
i fill up form online to upgrade fibre, or agent/staff calling me upgrade all ask me visit TM point, cannot done online or phone
so i don have supported document

Suppose this is the correct way to activate the iQiyi, but on 1st January, i wrongly click the subscribe button, now my bill comes with extra charges for the iQiyi subscription. Having dispute with Unifi now.

Yes, I think you are not the only case. Me too. Their design is very misleading. Please let us know your update and how finally solve the issue. Actually they force us to pay the charges is quite unfair. They ask me to request terminate and then activate but the 1 month charges already there. I think should request them to waive the fee.

This post has been edited by mendellev: Jan 21 2022, 07:01 PM

https://bwfbadminton.com/news-single/2022/0...deal-with-spotv

no mention of Msia or unifi tv

Hey there just want to let you know, this post helped me out in changing the STB to a new one for my parents. Thanks for spending the time to write helpful comments for the benefit of others!

Malaysia already licensed by Astro/RTM. So yeah, no BWF on SPOTV for us

My unifi TV app Android TV version I noticed recently very buggy la. Sometime remote button take times to respond. Sometime list of channels doesnt shows, sometimes "session timed out". Dont know why la. Already restart my mibox, sometime sign out sign in again. Still problem. Also subtitles problem. Especially on HITS movies. Sometimes out of sync sometime doesnt show at all...

Try press home>Settings>Apps
Unifi TV > Force stop > Clear cache

Next time whenever you face this issue again, just repeat the steps above. It works for me.

As for the out of sync subtitles issue, that one is Unifi TV's problem. This one have to complain to their customer service.

This post has been edited by joshhd: Jan 24 2022, 02:08 PM

Up till today there is still no status from them ,as their reply is they will check with iQiyi. Here is my Double extra charges on iQiyi. So becareful when activating this.

Thank you for your update, I already submitted my termination request and follow up a few times but they seem purposely keep no process at all. This kind of business skill very bad. If they drag the subscription to the next billing cycle I will complain and condemn them as serious as I can and refuse to pay. Since I got all the proofs that I already request the cancellation long time ago.

Yes, me too have submit the termination request. Still no reply. In the iQiyi webpage using PC, on my account there is a termination account option, but somehow everytime i click account termination, it automatically restore back.
So we unable to terminate the iQiyi account by ourselves, still had to relied on Unifi helpdesk.

This post has been edited by lohk: Jan 24 2022, 02:39 PM

Yes no choice need to follow up until make sure they totally terminated for us. Actually is quite frustrated, they ask us to activate it which is free. Now due to the misleading design they cause this problem for us which can be avoid from the start.

When you login to the www.unifi.com.my (PC version) there is a "My Activity" at the bottom.
When you click into it, you can track all your previous complaint/service request.
If the issue haven't settle yet it will be in open status. You can provide that service request number for helpdesk to follow up your case easily, no need keep repeat it.



Anyway hope you solve the issue ASAP.



This post has been edited by mendellev: Jan 24 2022, 03:02 PM

Thanks the tip, i use my phone app to check my activity, it didnt come out anything, but when use PC to login, it does show theres a ticket been created.