Hi, just for your info, there is a customer service call me just now to confirm my termination. That is exactly what the helpdesk told me they will call me to confirm the termination in 3 working days (but they do it on the fourth working days and after my keen follow up). You should get the callback or the reply of the email.

Still no cust service call me back about this
I live chat, send email and saw got new activity on portal

Now send me again in chinese SMS say got free I Qi Yi, does all people get same SMS?

Yes I received that Chinese SMS today. After the customer service called me, he confirm the termination will be done within 24 hours. After about 2 or 3 hours, I try to activate the free access and tada....I can perform the activation already. Before that it will be failed and show I have ala carte subscription. Indirectly means they already terminate my ala carte subscription already. Anyway still need to pay for one month fee as a lesson .

Just open my portal, ticket is open, but yellow sign show "Unassigned"

It will show "Assigned" when they start process it. Mine one show "Assigned" after the call.

Hi, i receive chinese sms about iQiyi 2 days ago, then today i check back the webpage in MyActivity for the ticket, the ticket has been closed. Had a chat with helpdesk, they say iQiyi has been removed from my ala-carte subscription.
But for another report for the bill on double charges dispute, they didnt call or sms me anything, the report just simply closed. Now had wait for next month bill see whether have any discount or back to normal charges.

Hi, anyone managed to change their 1st gen STB to a newer one? It's so laggy and hard to maneuver around the interface. I'm not keen on paying if we need to pay to change to a newer one. TM is the one that provide the STB for us to use their HyppTV, and now it's so difficult to use it.

Guys does this mean power adapter may have issue or the box is dead? This afternoon was fine and I even disconnected main power before the crazy thunderstorm just now... So sad... Really dunwan newer Plus box with lower bitrate lol

Init loop hypptv box

IIRC it's using 12V 1amp. If you have an unused router/access point/network stuffs, it should use the same barrel and power. Try pluggin that in

If it does not work, try buying unmodded 2nd hand white android unifitv box, and contact customer support to tell them you are using a new box

Yes it's a 12v 1a adapter. Need to try to find the dustbin shape router which TM have and see if that adapter can plug in or not.

Btw do you happen to use a shield tv? Trying the official and latest modded 1.2.17 version by Woundxp seems to be giving me 01999 error. Wonder which is the highest version which still works for the shield

Just trying to temporarily use the shield for this and it's proving to not be easy lol.

EDIT: it does work, just had to change channel. By default it was on a channel which isn't in my plan I think so it had such a vague error zzz.
My god quality is like crap compared to metal Huawei box. T.T

This post has been edited by arslow: Jan 28 2022, 08:14 PM

I feel your pain. The quality between the box and the app is night and day

OMG it's alive!! Tried my USB hub adapter which can fit the port (dlink dustbin router uses a very thin one so couldn't use it) and now it's up. But I feel anxious using that as the amp is higher at 4a.ill try hunting for an adapter this weekend and for now just bear with the app.

OH yeah it seems like the modded app only works for certain channels but it's ok as we mostly use tv1 and tv3 only when we're not streaming something

The 10 year old box continues to live....... Hope unifi actually goes ahead with upgrading the bitrate of UPB.

Why you need mod version on Shield TV since it can be downloaded from google play store?

I think my play store doesn't have it since I'm using US Google account for my Shield.

Oic. Use another google account

The new hybrid box can plug cable and get high quality iptv. The wifi one sucks.

You can try to redeem the free access to iQiyi, you don't need really to do it but just try the first step of redemption. If it show you are entitled and allow you go to next step then means they already terminated your ala carte subscription. For waiving the fee I think since you already fight for it then just wait for the outcome. If they still remain the charges then up to you whether you want to take the further actions or not. But frankly speaking since we click the subscribe button accidentally, this is big con for the further fight for the fee waiver.

You mean it gives you the same 8mbps bitrate for unifi TV as the metal box? Hybrid box is newer than the UPB?

This post has been edited by arslow: Jan 29 2022, 09:33 AM

Yes thats wat i heard. Hybrid box is the latest

Is this a rumour or something official which is already announced? Can't find anything about a hybrid box in unifi site. What's the name?