Thanks, am going to cancel Unifi tv, bundle together with Unifi but never used even once

I tried unifi Sports 1 and ok for me. Make sure your got latest version 1.3.13.

Don't click on wrong link. The link from email may be the wrong link. Also Don't click from portal or myunifi app.
The ONE and ONLY link that can redeem for FREE:

https://activate.unifi.com.my/ott/

RM0 unifi: Have you redeemed? Get FREE access to IQIYI app! Activate here i.unifi.my/ac with unifi ID: xxxxxxxxx@unifi

See your next month bill. If add on 8.90 to next month bill can complain on live chat or mcmc.

I use that correct link above no showing 8.90, just simply say redeemed

Did you click "subscribe now" instead of "activate now"? Maybe this IS the problem

Looks like u clicked the wrong link. U need to click Activate.

wtf that does not make sense. It's supposed to be tied to which pack you subscribe to, not if you are an UPB user or not. Njir TM

What do you mean charge you 1 time, is that you no need to pay for subsequent month or they already help you to terminate it?
I think due to the confusing design of the slides on the activation portal, some will wrongly click the subscription button on third slide instead of activation on first slide.
If you click "subscribe" it will show the RM8.90 as what you saw. How you solve the problem?

For those who already activated the free access of iQiyi that willing to help can try to activate again the free access in order to verify the error message showed?
Click Here
Is that the error message same as below?


Failed Transaction.
You have subscribed selected Streaming Apps via Ala Carte and it is still active.

I don't know here You have subscribed selected Streaming Apps via Ala Carte is that means I need to pay for every month or even the redemption of free access also consider subscribed selected Streaming Apps via Ala Carte.

I chat with Unifi, she said since I click "subscribe" so yes I need to pay for it. It is different with what you mention "charge 1 time".  Do you means they help you to unsubscribe it or it will auto FOC in following month even you click "subscribe" instead of  "Activate Now" ?

I see, I also do it due to the same sms. I think I am same situation with you. Do you subscribed to any TV pack plan such as Ruby TV Plan? I am not UPB user, is that mean we not qualify for free access? Are you sure it is not auto renew? Because I request customer service to terminate it. You no need to terminate it?

I think they took out your TV plan after you upgrade the plan. Anyway thank you for your info to clear my doubts too.
Since already subscribed for 1 month then just enjoy it. No choice. 

Sure, don't worry.

If in your new bill don't have any TV plan then I think they are not going to provide you the free access for streaming app, at least currently the policy is like that.
As what you mention you still can watch the Unifi TV channels, do you test on those channels for Ruby plan only for example those Chinese channels? Because you still can watch all the free channels without any TV plan if not mistaken.

Best is check thru myunifi app to see if your package got Ruby Plus pack not.

Also under PlayTV@unifi app (nothing to do with what old or new box), you won't be able to login using XXX@iptv once you don't have any TV pack. Your iptv account by right already disable to access. You can ONLY use other way such as new email/phone number to access to watch those free channels.

'unifi TV Residential' in bill doesn't meant you got TV pack.

"FROM RM129" well basic broadband may only RM129, anything add on will cost you more..... no point to change plan now.

Just an update for you, I had consult two different Unifi customer services through live chat. Both of them told me the subscription for iQiyi will auto renew for the following months unless you submit a termination request.  I don't know which info is correct but this is just for your reference. If they charge you in the future then remember to stop it.