I had the same problem.. just bought an android TV and downloaded & installed the UnifiTV app from playstore. I can't login due to the "account not migrated" problem. It took me more than a month, with 4 calls to 100 number, 1 visit to small TM Point centre, 2 visits main TM Point centre (Kajang branch), 1 online technician call and 2 technician on premise visit before the problem being resolved. My last visit to the main TM Point centre resolved it, it took them only a day to resolve or to actually "migrate" my account from where to where also I don't know.

I think not many of their technicians and call centers reps knows about this problem and how to resolve it. Most of the time they will resort to resetting the password which of ocurse didn't help. The last technician who came to my house and actually saw the error message also wasn't familiar with the problem. He then called his helpdesk and the answer he gave was they can't do much because the account migration is being done by the system and they don't know when it'll be done. I then went to the main TM Point centre and I did some test with the call center agent. Like you mentioned above there're actually two Unifi TV app in app store (did the test on my iPhone), true enough I can log in one app (the old one) but can't log in the other one (the newer one) with the same error message as my Android TV. I beleive the one in my Android TV was the new version. Only then he had better understanding of the problem. Prior to the test, he told me that the UnifiTV app is probably not compatible with my Android TV hence why I can't login. He then propose that I sign-ip for the TM UnifiTV device. I almost did, but after we did the test on my iPhone, he told me that he'll try to resolve it (on the account migration), if fail then I shall proceed with the UnifiTV box subscription. He called me the next day and ask me to login my Andorid TV and it was successful.

Like I say, most likely the techs & call centres are not well verse with the problem yet as the new app is new. You probably need to try to demonstrate it to them. TQ

Same here. Called Unifi many times for almost a week, all they tried is to reset the password. What did the trick for me was their Unifi Live Chat. But had to do that multiple times as well.
Somehow, guess I got lucky, one of the chat rep knows what I'm talking about. It's like a hit or miss as not all rep knows.

Anyone using unifi android tv app (android tv version) experience lagging when watching the channels? Those annoying loading circle one keep appearing.....

Have tried connecting my tv either using wifi or cable, same result.

This happens only these past few days

Before that everything is cun...

Every time watching I give up already and watch mytv instead... macam betul-betullll hahaha

Issue sama jugak...dah muak, fed-up

Mine working well connected using lan on non rooted atv box

try rebooting your internet ip address. check your surroundings too for frequency interference from your daily appliances in the kitchen.

install wifi analyzer to check who is on same channel as yours, change to other channel which have less overlapping users.

This post has been edited by birain: Sep 3 2020, 07:46 AM

same problem for past few days, always lag and have to refresh.

no issue for me for the past few days.. however I only open 1 or 2 channels (cbeebies or nick jr for the kids) and didn't really flip through the channels

connected via ethernet, unifi 800, device NSTV2017

Thank you guys for your feedback

Just now I tried connecting my android tv using my phone wifi hotspot with digi line, run unifi tv, and the channels run very smooth no lagging whatsoever....

Connecting back to unifi landline, the lagging comes back

Now need to make sure whether it is my router problem or not....

The thing is.... Playing youtube and netflix with this tv shows no lag at all. All run smoothly. Just unifi tv has problem.

Weird....

power off and wait few minutes, then power on back. you'll get a new ip address. if you prefer to reboot the router, login with your username and password, goto system admin and reboot from there. lately, there's a new ip range, maybe it's the culprit.

Which version working on Tanix TX3 Max?

Tried latest release 1.2.4 modr0 not working. Error 01999

This post has been edited by gastacopz: Sep 6 2020, 04:47 PM

My Sis came over with the KM3 ATV I've given her and I updated some app RSS Beetv Disney+ Hulu Tivimate Premium and Playtv (direct fro Play). Playtv works well upon first attempt and runs smoothly on LAN

This post has been edited by GuyM: Sep 6 2020, 11:00 PM

the lagging issue somehow gone already for me. no issues now. weird.

New version perhaps?

Hi guys. My Picture-in-picture(PIP) doesn't seem to work anymore using the remote. Any solution to this?

still using the version comes with ATV.

PIP still can used it on stb white calor

Vlan600 down?

me too

Wow my non android Hypptv box (from 2014 or before can't rmb) updated UI also.

Looks so much better than the old grey low res UI. Black orange minimalist design....

But slightly laggy while channel surfing. All in all its so much better than before in terms of interface.