Call riders vs the app function.

Both side can’t hear each other after calls were connected

just grab/ grabcar + strategy is different from premium car category

Always inform the riders toll to be charged for the trip before dropping the riders off (especially card payment)

Any dispute or misunderstanding can be sort out on the spot.

I will be surprised if cs can give you any meaningful feedback on accounts suspension or warning matter.

Uber’s riders were a lot more disciplined/ well manner and seldom let drivers wait unnecessarily. Pick up process were a lot less hassle compare to grab riders.

I don’t expect drivers are so negative on the new cancellation policy. It helps to raise the awareness that the riders should not waste our times. At the moment, it was not the case as we commonly encountered riders who said “we coming down”, “we are on the lift” when we have arrived at the condo.

I think grab management has 2 options In their Mind only since they can’t bear the cancellation fees forever:

1) pass the cancellation fees to riders as per announcement;

2) abolish the cancellation charge all together. Go back to previous practice that drivers can choose passager no show as reason for cancellation and not affect their cancellation rate. But no any compensation from anybody.

The new cancellation policy is good in situation for example:

- rider purposely move the pick up position further away from surge area hope can get lower fare and hope new drivers will pick them up

- picking up in the areas that is difficult to find such as inside car park with multiple apartment blocks etc. If cancellation fees is charged to them, these riders will start to worry drivers cannot find them. Instead of playing treasure hunts with driver expect us to know all the apartment in Malaysia inside out

- I also encounter one rider recently who put wrong pick up address and never informed me advance. She sent a photo to me via driver app chat and expect me to know her exact point from the photo. After reaching pick up point, I get a call from her complaining I was in wrong place instead of the address shown in photo. Later she cancelled and I did get rm3 cancellation fees from grab. But it was not enough for me (at that time Klang Valley surge kaw kaw) since I wasted 10 ~ 20 minutes to the pickup point, time communicating with riders and additional time for picking up next riders. I think these type of riders should Let them bear the cancellation fees so that they don’t make same similar mistake to create unnecessary hassle.

- riders who booked mycar and grabcar together or book using multiple grabcar app at the same time. Cancel the drivers who came later or hope to get better car. Should they get penalized with rm3

P/s: pls don’t get me wrong. I also personally don’t like to collect the cancellation fees from riders when I was Uber driver

This post has been edited by birdman8: Mar 18 2019, 11:51 AM

After few months most riders will get used to it.

The drivers may have some issues in outstanding collection during the transition period. But I think it will not be as bad as some imagine here.

Who should pay the cancellation fees?


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Over here in Klang Valley, I noticed a lots of GC+ riders were those weird riders which were rejected by the previous grabcar/ justgrab drivers and some riders think GC plus is equivalent to the 6 seaters or trips that have previously ignored by many drivers.

In Johor, the situation might be different though

This post has been edited by birdman8: Mar 24 2019, 10:20 AM

If you buy the car for own use as well, then go ahead.

If you buy new car solely for grab, no. Even without new regulation, it is no advisable to do so as our drivers can get suspended or ban by grab

I understand what you means when there is no plan B in our mind.

By we cannot deny the possibility of our account getting ban is there. Something to consider before committing to the new car loans.

Renting a car to do Grab can be an alternative if the new drivers want to have a taste of it or to reduce the boringness.

This post has been edited by birdman8: Mar 25 2019, 12:05 AM

http://www.puspakom.com.my/pemeriksaan-kenderaan-e-hailing/

Puspakom inspection related info for e hailing

If she didn’t make so much noise in social media, her account may be still in suspension mode.

There are many other similar cases but drivers didn’t fight on all the way like her.

Why cant the grabcar person in charge from the driver relations dept just leave the contact number for her to call back? Just suspend because drivers were uncontactable? Driver side panic like shit is not their concern.

I thought my Bluetooth has issue. lol

Yes.

Yesterday chat button became sms button.

Send sms to rider to confirm his location but no sure he receive or not.

Perhaps grab can send notification to all drivers as and when there is acute shortage of drivers in klia? Similar to what Uber has practice previously.

At the same time grab can temporarily unblocked klia SD on these few hours so that driver in other areas can get trip to the airport more easily.

After all, klia is the major income for grabcar business.

There is notification pop up in my i phone when I receive riders messages. I personally prefer rider to message me instead of calling me while I drive. It is less distracting.

I will try to read the message whenever I can, ie stop at traffic light, stop over etc. Most of the times I get to read their message but replying to them is not always possible.

There is no rider rating for Grab rider. But Sometimes we can gauge the riders quality and their current state of mood based on on message they send to us.

I do understand concern here that this driver don’t deserve 1 star rating as he still try to locate rider despite the pick up was so not accurate rather than just cancel it.

This post has been edited by birdman8: Apr 2 2019, 12:59 PM

I agree to his statement to certain extend.

There are some bad drivers around which give grab car a bad reputation. But how about bad riders?

Grab can and should eliminate bad drivers from their platform without doubt. But it has to be fair and transparent to all drivers involved. All complaints receive have to communicate to the concerned drivers at earlier stage for improvement purpose rather than on the advance stage.

In the process of executing discipline action, Grab office have to be 100% sure that they didn’t suspend or ban some of their dedicated good drivers at the same times.

This post has been edited by birdman8: Apr 3 2019, 11:35 AM

You already decide to continue grabbing after July?

-double-

This post has been edited by birdman8: Apr 3 2019, 12:16 PM