I don't think there is a real pilot phase. It seems like an excuse they gave to prevent users from asking about the turbo. I don't remember they said at the beginning that they were running a pilot phase. It was given by customer service when users asked about turbo. Even if they had a pilot phase, they never gave a timeframe, and no updates on the pilot phase. At the same time users have requested turbo through customer service and at TMPoints, and have got it. How can this happen if it is on a pilot phase. Users have got SMS saying they will get turbo by end of the year. How can this be said if it is a pilot phase?

The pilot phase will be over when the turbo for users are completed. Then they will say the pilot phase went so well that they managed to do everything during the pilot phase.

If it is always at 100M, it might be something to do with your setup. Or they have capped you wrongly.

I suggest you post your current package, equipment etc and maybe some users here can help you troubleshoot. You can read previous posts and see many have asked for similar help and got some help. Also read 1st post in this thread for some info. Maybe your BTU needs to be reset by them or changed. I am not sure of this.

You can switch to the new RM129 100M package. Your contract will be renewed. This package will not be eligible for turbo.

Please read the FAQ. At least read Upgrade / Downgrade section #27 - 33.

https://unifi.com.my/lsds/assets/images/per...Q-Home-plan.pdf

Maybe try to replace the network cable from BTU to router and see. Also connect the network cable from BTU direct to PC / notebook LAN port. Then in Windows see the network adaptor speed if it shows 100M or 1G.

Still try connect the CAT6 cable from BTU direct to PC LAN port and check the speed in Windows network adaptor. If it shows 100M, then that its BTU. If not, then something else. BTU could still be faulty though.

It will not connect to internet. It should just show the speed between the BTU and the PC. Just like how you now see the speed between router and PC in Windows Network adaptor settings. The BTU may be set to 100M although it is a 1G capable BTU because wrongly misconfigured. I think they can reset that for you. But please try first.

Ok. Then its something else. Like fruitie say, could be the BTU needs to be changed. Provided you have troubleshoot all other possibilities in your setup. Maybe wait till tomorrow, see if other users here can give more suggestion.

Yes, if you do those settings. This was just to connect the network cable to see the link speed only. At that point, there is no internet connection.

There is also the option to switch to 100M first. Then later upgrade back to 300m / 500M when it is out. This will also lessen their revenue. They may bring out the higher packages faster to get users to move up the pricing level. If users stay at 800M at the higher price, there is no rush to bring out lower packages at lower prices. This is probably why we don't see the 50M which is supposed to exist. Since 30M has quota, users only have 100M as an option. If there was a 50M, some may opt for that at lesser price.

As said before, the power that users have is to affect their revenue by getting lower price packages and making them restructure their packages. But not all users are willing to do so.

I think you can call customer service to do the change. At least try that first to save a trip to TMPoint.

Have you tried using a different PC or notebook to see if it is something to do with your PC itself?

With only your current PC connected by network cable, no other wifi connections for other devices, what is the result of speedtest at:

http://speedtest.tm.com.my/

I think most users are on some sort of promo. Hopefully some other user will post whether they have downgraded Ultimate pack without issue.

You are now on RM169 500M with Ultimate? You want to downgrade Ultimate pack and get RM30 off and pay RM139 500M. It is now RM139 300M for users. Most 500M users are paying RM159 and above. I think this is why they don't want to do it. I guess you could try to talk to some officer at TMPoint and see what can be done.

If you have never got more than 100M in speedtests, then somehow your connection is limited to that. If you have done all the troubleshooting, then your option is to get them to come and check with their notebook and other router and BTU. Maybe they will change equipment and solve the problem.

This post has been edited by mylinear: Nov 15 2018, 11:57 AM

I do not know why. Thats like asking you have a 500M connection but only get 100M. Why? Still no answer. Again, since you have tried everything, your only option is to get TM tech to check it out for you.

Looks like they want to get users back to RM189 price range. Why offer only for 2 days? Making it so desparete.

Best is you see what channels you get with Aneka. Then compare with what you get with Ultimate. If there are extra channels that you would benefit from, then you can decide to upgrade or not. If there's nothing extra you will be watching, then why pay extra RM10? This sort of decision is best made by yourself based on your requirements, not what others think as everyone is different.


Added:

My guess is that if you have Ultimate and want to switch to 100M, they will ask you to take the RM159 100M with Ultimate instead.


This post has been edited by mylinear: Nov 15 2018, 12:27 PM

Is your bill now RM159 or RM189 after the 500M upgrade?

If one pack is removed and left with Ultimate, it is possible your bill will be
RM229 500M - RM130 discount + RM60 Ultimate = RM159

But have to wait for bill to see. If still at RM189 500M, then you are paying more as some others are on RM159.

What is the total bill? Not RM129? RM53 sounds like some tech visit charges? Is this your first 100M bill? Maybe some pro-rated amounts. You need to check the bill details.

Deleted. Duplicate post.


This post has been edited by mylinear: Nov 15 2018, 07:34 PM

In this first bill, you should see detail section lines for next month's charges, eg date from 13/11 - 12/12 or something like that. That should be the actual full bill amount you'll be paying after this first bill.

Why didn't you just get RM129 100m again and start upgrading from there later. Even when you get 800M turbo, your price is so much higher than many getting the same for aroudn RM199. That's a saving of almost RM200 per month for now.

What equipment do you have that does not support 100M? I thought even the older ones do. They must be coming to change the equipment then and charging service charge for it I guess.

Please update here if your problem is solved by them and how it was done. At least other users who face the same problem next time will know what to do.

Since when RM129 100M will become RM159 after 2 years? This is not stated anywhere. Unless you have Ultimate now and you have to switch to the RM159 100M with Ultimate instead. Maybe they give discount for 2 years or something.

Please call customer service again and clarify this. Let's see if another person tells you a different story.

First decide do you really need the 800M at current RM239 (and possibly RM329 later). If not, you have the option of new RM129 100M package. Later can see if can upgrade further to 300M or 500M when available.