You cannot cancel the UnifiTV.
If you did not have free STD20 before turbo, it won't be included after turbo.

This is one reason why you should first use Windows safe mode with networking to test. It will eliminate anti-virus or other drivers conflicts etc. While in safe mode, use 2 or 3 different browsers to test. Then it will be easier to troubleshoot other factors.

Can you clarify what you mean by shouldn't be a problem to get the user's account no? How would you do this? By asking the users? I doubt users would give such info.

If you don't know what it means, how can we know with no further info? Please check on your previous bills for Oct / Nov as stated, and compare with earlier ones in Sep, Aug, Jul and see if you can find any difference in charges, package details etc etc. Then call customer service and ask them to clarify what they have said. I don't think anyone here can help you much on this as its an account billing issue. Please let us know the outcome so others can benefit.

Did your RM199 VIP10 have free voice calls pack?
Is this the original VIP10 from VIP5/10/20 days? Or its a VIP5 which was free upgraded to 10M?

As iamalmighty said, the old package did not come with the STD20 pack as it is today. The voice call pack was a bit different those days. So in theory you did not really have the now STD20 pack and so did not get it when you got turbo.

It could also be that since you were on old VIP10, your package was switched to Unifi Lite 10M which did not include STD20. Then you got turbo to Unifi Lite 100M and still no STD20. This could have been done internally on their side. Unless you can see any package name changes somewhere in the past 4-5 months bills. You cannot just look at the RM149 total of bills. You need to check the details sections of each bill.

Who knows what they are doing. You will have to ask customer service further. Maybe they will add in STD20 for you. Maybe they will reduce your bill by RM20 to RM129. Have a look at the website for the new RM129 package. It includes STD20. For RM10 more than your RM149, you also get Ultimate pack. if you want that. You have to decide whether you want to pay lower package price or get your money's worth for what you are paying. This depends on your usage.

You have an option to switch to that package but with 2 year contract renewal. Or look for other alternatives. Or make a complaint and get what you are paying for. If you are not under contract now, maybe you have a little bit of a better chance as they would want to retain you as customer.

I did not have STD20 when turbo to 100M. So I complained and eventually got it added in for RM129. Similar case to iamalmighty. You can check back on previous posts.

The new RM129 100M package is not eligible for turbo. Maybe later if there is a new 300M package, you can upgrade to it. But why do you think 100M to 300M is free upgrade?

That's the normal turbo upgrade. 30M goes to 300M. But not new 100M to 300M as you asked The 30M should be RM139, unless your friend had some discount.
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The RM139 30M has been available through agents. It will get turbo to 300M. Maybe they are already selling as 300M as it should get turbo soon after installation or something. Or agents are already aware of the new 300M package for next year which TM has not advertised.

What is the price of your 8M Streamyx?


What are you paying for your 800M?

Looks like they haven't figured out what to do yet...
The Maxis RM89 30M has no quota limit compared to Unifi Basic RM79 30M.
For all you know, they may just keep extending this for now or they will lose customers.