We all make mistakes. That is ok. Question is whether this was really a mistake by an employee, or was it a direction from management to do so. Then they claim it was a mistake. See my previous post for why it does *not* seem to be a mistake from my point of view.

Edited with *not*.

This post has been edited by mylinear: Nov 17 2018, 06:41 PM

Maybe some agent / reseller here can say whether they were also told about the change in price. That would show there was a directive.

On this site:
https://unifi.online/

It is stated:

" * Promotion prices are valid for the first 24 months. On 25th month onwards, prices will be reverted to normal price. UniFi Advance 30Mbps - RM199, unifi plan 100Mbps - RM159, unifi plan STB 100Mbps - RM189. "

So its not just a error in the FAQ. Unless agents / resellers are always reading the FAQ and updating their info.

This post has been edited by mylinear: Nov 17 2018, 06:54 PM

Thanks for that. Yes, previously you can see the 30M package has 2 prices - normal and promo. Because that one is valid only for 24 months like those Bonanza days. But the 100M packages only has one price per package. Unlike today where the site shows a normal price and promo price for all packages. Anyway, hopefully all is settled now, until the next issue comes up...

Added:


BTW, the next issue could be the missing no quota until end of year and missing add-on quota from next year for 30M Basic from the FAQ.


This post has been edited by mylinear: Nov 17 2018, 07:40 PM

So, the issue is about Streamyx users. Supposed to give report next week. But already give report so soon. What could have been discussed or planned this fast? Nothing. Just take what has already been said and re-report it and say here is the response.

This is the usual answer just for the sake of answering, not actually addressing the issue. Everyone knows you cannot just replace copper with fibre infra as it takes time to do so. Everyone knows they have already said they will increase speed for Streamyx if possible. Everyone knows they will migrate Streamyx to Unifi if available.

Streamyx users mostly would have moved to Unifi if their area is covered. Even if not yet, they have the option to do so. Streamyx users would have upgraded their package if higher port speeds were available. Even if not, they have the option to do so.

The issue is for those who are not in Unifi area. The issue is for those who do not have higher speed ports. And mainly the issue is of Streamyx pricing which is high for the speed that is offered. The issue is Streamyx users wanting a reduction in price. 1M Streamyx cost RM110 while 100M Unifi costs RM129.

Not one word mentioned about pricing, which is the main issue.

It is hard to believe they don't understand what the users are asking for. It is hard to believe they are so ignorant. It is easier to believe that they are just brushing aside and ignoring what the real issue is on purpose. It is easier to believe they are taking users and the authorities on a ride on the super highway...

Really? Have you found out the reason from them? Because of your price they don't want to give 8M? Like the turbo 500M instead of 800M? Any idea what is the selection criteria?

They have removed the #12 price increase and its now the previous termination feee.

They have added #14 now about pricing.

https://unifi.com.my/lsds/assets/images/per...Q-Home-plan.pdf

As they stated previously, looks like the autopay RM2 rebate is now gone from this month's bill.

I guess depending on how many users use autopay, they can earn back some extra RM every month. If 500K users use it, thats RM1M every month extra.

Almost all service like this when we subscribe is basically on their terms. You either rtake it or leave it. How many people read any terms when installing software or signing up for service. Most just say "Agree" and continue because you want the service no matter what the terms say. And most of these agreements say they can change terms when they like. This is not as if both parties discuss terms that are agreeable to both sides then only signup.

For the autopay RM2 removal, they already notified previously.

That seems like what others have ie RM229 500M - RM130 discount + RM60 Ultimate = RM159.
This does not have STD20 right?

When you are not in the habit of doing the right thing most of the time, it is very difficult to do the right thing when there is a need to do so...

Do you have a proper full month bill you can post after removing personal details?

It was stated in last month's bill.

Not quite sure what your package is, but I guess its:
RM219 -120 discount = RM99, then add RM30 or RM60 for pack?
Comes back to same as RM229 - 130 discount.

Well, it does seem like its
RM219 - RM120 + RM60 = RM159
which is same total as
RM229 - RM130 + RM60 = RM159

I think if your customer portal shows RM130 discount instead of RM120, they will just adjust package RM219 to RM229 and adjust discount RM120 to RM130. Comes to the same.
Or they will adjust customer portal discount to RM120 instead of RM130.

The discount is subject to change, especially if there is a change in your package. They change the discount figures to keep the total the same in some cases. We have seen that from many users here. Let us know the outcome if you get some answer from them about this.

The UnifiTV cannot be removed. The STD20 free calls, check your customer portal to see what it shows under the Voice section.

Added:

If you got STD20 for free, then they are not going to reduce price if you remove it. So no point.



This post has been edited by mylinear: Nov 19 2018, 03:35 PM

I doubt it. If your total bill is the same, I guess it does not matter how they arrived at the figure. They have said before, if package changes, discount can change. Perpetual is only for that time that package is in effect.

For example, last time 100M could be RM299 - RM200 discount. Then you switch to the new 100M package. Surely that does not mean the RM200 perpetual discount is still applicable. Or if you got turbo, and they package price is changed, the discount will also be changed.

Added:

Your package changed when you got turbo. What was your package price before the turbo? Was it RM219 also?
I think your turbo price should show as RM229 like others. It shows RM219 for some reason. But total is same as others.



This post has been edited by mylinear: Nov 19 2018, 03:45 PM

The rest what? The prices?
Well, 100M used to show as RM299. After 800M turbo, it shows as RM329. But the adjust discounts and this and that and eventually the total is the same as you used to pay. So...?

What am I missing here? Isn't the total we pay the most important thing?

Edited:
RM229 to RM299.


This post has been edited by mylinear: Nov 19 2018, 03:51 PM

By all means, go ahead and report. I'm not trying to stop you. Just trying to make sense of it. Not sure how your bill was before turbo. This is also the result of them having so many variations from before.

Since your bills before and after turbo the same, I think this is what happened. Your customer portal was updated to RM130 discount. Because your billing should then be updated to RM229 - 130 like for others But looks like your billing wasn't. Because the total for your package was the same anyway. Probably mistake on their part.

Go ahead and try. You won't lose anything if they correct it all. You will gain if they make another mistake and adjust it for you. Be ready for them

Added:

Sorry, can I clarify one thing. Your discount in customer portal always was showing RM130 even before the turbo? Or it was RM120 then changed to RM130 after turbo?


This post has been edited by mylinear: Nov 19 2018, 04:27 PM