Because that 30M package should get turbo to 300M later. The RM129 100M not eligible for turbo.


Added:

Does your RM189 have Ultimate and also 1 of the A/R/V package?


This post has been edited by mylinear: Nov 7 2018, 03:34 PM

Can you clarify? You seem to be asking for STD20 insted of turbo. YoungMan seems to be asking for STD20 after turbo.

What package are you both referring to?

Though you say house, are you on landed or high-rise?

Who told yu abut the package? From a call from agent / reseller?

You can try to call 100 sales department and ask them what is available for you.

Maybe your area is not fully fibre then. If that is the case, then the 30M will not be able to turbo to 300M later unless they upgrade.

Try to check with neighbours whether all get the same answer from TM. I would also just call 100 again or live chat and ask again. Sometimes must ask few times because they tell different answers.

I don't see metalside saying his premises only supports 30M. I thought the question was difference between the RM139 30 and RM129 100M.

Added:

I wonder what percentage of ports is allocated to Maxis in a certain area.

If that suits you, then good for you. Was your initial contract already over?


This post has been edited by mylinear: Nov 7 2018, 04:30 PM

Others here have posted similar issue previously. Either their system is triggered to turbo when the account is modified, or they wait and see if you will complain or just keep paying the higher price which is what they prefer I guess.


I suggest you try via live chat or call first. If cannot, then no choice but to go TMPoint.

This post has been edited by mylinear: Nov 7 2018, 05:56 PM

Didn't the old 100M already have STD20? Check in customer portal.

You have to check with someone with same package name as yours. Different packages may have different add-ons.


Added:

Check with others who got RM179 reduced to RM119 with this "unifi 30Mbps non-fiber" plan about free calls and UnifiTV add-ons to compare.




This post has been edited by mylinear: Nov 7 2018, 06:44 PM

The RM80 discount makes your RM199 to RM119. Its same as others going from RM179 to RM119 except they get RM60 discount. They use the discount to adjust the final price. Hope you still have UnifiTV Ruby pack after the change as it is not shown in your attached image.

This is why I posted earlier saying Unifi Lite 10M who got turbo to 100M should request for it. Some time back someone posted they managed to do so. Now What they will tell you is switch to 100M BEST where you'll get the STD20 also. Actually its just the same if they just add the STD20 when they turbo as the price is the same. They just won't do such things automatically.


Added:

Good. Enjoy the lower price.


This post has been edited by mylinear: Nov 7 2018, 09:07 PM

You are the best judge of what to do based on your usage and price you are willing to pay.

If you don't mind the new 2 year contract,and if you really don't need the 800M, you could switch to 100M and save RM70 per month. Maybe later on there will be 300M or 500M packages which you could upgrade to. Hopefully the prices of those will also be less than RM199 So you will save anyway.

However note that some users are not getting the 800M turbo and get 500M instead. There could also be a price adjustment in prce if this happens. You can read previous pages on this thread. I think some got 500M for RM159. You may find that acceptable.

Again, you have to judge yourself. The problem is that there is no standard and there is various combinations that it is difficult to really say what could happen.

Find out if Maxis port is available. If so, then ask TM when port will be available. If they cannot say, tell them Maxis has port available and you will subscribe to that. See what TM says. If still no port from them, and you want the service, then you don't really have much choice, do you? Also check if Time covers your building. There is a Maxis thread in this forum, you can check there for feedback from users.

If you switch from Streamyx to Unifi, there will be a new 2 year contract for Unifi.

I think 1 or 2 users have posted before about getting the 50M package. Customer service seems to be unaware of it. May only be at TMPoint under certain circumstances.

May need to double check last month bill as its seems like some adjustment.

Others have got this too. Because Ruby and Ultimate is overlapping now. May not mean you get less price, as they may adjust discount so you still pay the same. Depends on your package and price. Need to check next bill.

This post has been edited by mylinear: Nov 8 2018, 11:39 AM

If you switch on your own, there is a 2 year contract. But if they offer the free upgrade, then if they say there is no contract, then thats good. The free upgrade is at your current Streamyx price. Confirm with them the details of the upgrade. If you are paying RM120, you should keep paying that same price. Did they offer 10M package at that price? Also ask them if the price is only for 2 years or as long as you are subsribed.

This post has been edited by mylinear: Nov 8 2018, 11:48 AM

I re-read your earlier posts. You said you want to get 100M. This means you are in fibre covered area.

The telemarketer offer is for 10M and should be at your current Streamyx price of RM120. Maybe no contract.

But the new 100M is at RM129 with 2 year contract. You get 10X the speed at RM9 extra per month.

The other option is 30M for RM79 but is supposed to have a 60GB quota from next year.

So consider your options.


Then its an adjustment for your package. Did you already get turbo?


This post has been edited by mylinear: Nov 8 2018, 11:59 AM

Just get details of what they offer you if they call again. Its up to you based on your usage and price you want to pay. It is possible there will be other packages later. I think they are trying to get users to the higher priced packages first. You should be able to upgrade / downgrade later, just that sometimes there is a penalty fee or they will extend your contract. You can also find out about Maxis as there is a 30M package for RM89. Check Maxis thread for user feedback.


Please update here if your friend gets the RM99 bill with details. It also should be in his customer portal.


Yes, I have seen that form as someone posted it before.

I have to try and find it too. Just too many posts. But it was posted, unless it was removed. I remember it to be like this.
The title was Customer Retention Form. Then a few boxes to fill in details. At the bottom was a list of packages, 30M, 50M etc with original prices and some space to fill in the reduced price.

Not sure if YoungMan and imalmighty will find this useful. Hopefully 10M users can try.

I can now say its possible. Here is a summary.

- Unifi Lite 10M, no STD20, RM129, still under contract
- turbo to 100M, no STD20, RM129
- turbo without prior notification, turbo without request
- complained about unfair pricing since no STD20 compared to 100M BEST
- few phone calls, few hours on the phone over 1 month
- they keep saying switch to BEST, but keep refusing to switch
- so request for RM20 discount since no STD20
- few reports open and close without update over 1 month
- in the end did not get discount
- instead they added STD20 for free
- no renewal of contract, check with customer service

All we can do is to try and persist in our request. We may not succeed but no harm trying. They will only do what they want, nothing to do with if its fair or not or its a reasonable request or not. Sometimes they may get tired of you and just give you what you want if it does not cost them. This is really a waste of time and resources for all parties. The customer service seems to be constantly busy and that normally only happens when there is problems or user disatisfaction so lots of complaints. I don't know why TM management cannot see such things or don't want to do anything about it.

For those on 10M and not yet turbo, please consider all your options. After turbo to 100M, switching to other lower packages like 30M or 50M (if it exists) is considered downgrade and has penalty or contract rnewal. So let's say you are on 10M, and 30M or 50M is enough for you, and there are such packages, it should be an upgrade with no fees. But since they turbo to 100M, they say now it is a downgrade.

I think this is one reason why the 30M has quota, so users do not find it attractive. And the supposed 50M is not available. There must be many 10M users who don't mind 30M or 50M but have no choice but to get the RM129 100M instead.

I remember around 2 years ago, a similar thing was done. When they removed the VIP packages, the new 30M was at RM179. That was the lowest priced package at that time. I asked TM many times if there will be a lower speed lower priced package like 10M. They kept saying no. After a while, I guess after many signed up to the RM179, then they brought out the RM129 10M Lite. We know there has been several other unfair incidences like this.

Anyway, as most users here, I rather not give personal details, but if anyone is going to try this, the below image is best I can do to try and help.


This post has been edited by mylinear: Nov 8 2018, 06:37 PM


Attached thumbnail(s)

Looks like they have changed the FAQ. Right on top is a heading for turbo deal campaign.

Also, if anyone is on 30M Basic, I suggest you find out whether the 60GB quota is not implemented until end of the year. Because I don't see that stated in the FAQ anymore. And the add-on quota for next year is also not there. Hope someone can check on this.