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Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!

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fruitie
post Nov 2 2018, 09:50 AM

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QUOTE(jiaen0509 @ Nov 2 2018, 09:37 AM)
fruite currently paying how much?
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RM 129 for 500Mbps.
voncrane
post Nov 2 2018, 09:52 AM

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QUOTE(fruitie @ Nov 2 2018, 09:50 AM)
RM 129 for 500Mbps.
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Good lord!!.. shocking.gif shocking.gif .. Can't wait till contract over and I port out..
andrew16
post Nov 2 2018, 09:52 AM

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QUOTE(fruitie @ Nov 2 2018, 09:50 AM)
RM 129 for 500Mbps.
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how did you get such a good price?

im paying RM179 (before tax) for 100mbps (waiting for upgrade to 800mbps)
fruitie
post Nov 2 2018, 09:55 AM

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QUOTE(voncrane @ Nov 2 2018, 09:52 AM)
Good lord!!..  shocking.gif  shocking.gif .. Can't wait till contract over and I port out..
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If you have better choices, yes change to other ISP.

QUOTE(andrew16 @ Nov 2 2018, 09:52 AM)
how did you get such a good price?

im paying RM179 (before tax) for 100mbps (waiting for upgrade to 800mbps)
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I think it's a mistake from their billing department. I shared my story before in last thread, have to dig out the post again.
I didn't request for it but they gave to me.
jiaen0509
post Nov 2 2018, 09:59 AM

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QUOTE(fruitie @ Nov 2 2018, 09:55 AM)
If you have better choices, yes change to other ISP.
I think it's a mistake from their billing department. I shared my story before in last thread, have to dig out the post again.
I didn't request for it but they gave to me.
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I paying RM159 for 100mbps. They still dont want Turbo me. Is SKMM work to force them turbo my account quickly?
fruitie
post Nov 2 2018, 10:01 AM

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QUOTE(jiaen0509 @ Nov 2 2018, 09:59 AM)
I paying RM159 for 100mbps. They still dont want Turbo me. Is SKMM work to force them turbo my account quickly?
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Did you complain via TM Point? RM 159 for 100Mbps while waiting for Turbo not too bad la.
nicholasloke
post Nov 2 2018, 10:04 AM

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anyone from ss2 turbo-ed?
andrew16
post Nov 2 2018, 10:09 AM

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QUOTE(jiaen0509 @ Nov 2 2018, 09:59 AM)
I paying RM159 for 100mbps. They still dont want Turbo me. Is SKMM work to force them turbo my account quickly?
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how did you get RM159 for 100mbps?

do you think i can complain and request for that price?
winyap991
post Nov 2 2018, 10:11 AM

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Today received feedback from TM, regarding Rye 100 Mbps turbo upgrade to 500 Mbps instead of 800 Mbps. The explanation in E-mail is infra limitation. But CS told me is package price discount in TM system.
My ticket is closed. No hope to get back 800Mbps.




jiaen0509
post Nov 2 2018, 10:18 AM

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QUOTE(fruitie @ Nov 2 2018, 10:01 AM)
Did you complain via TM Point? RM 159 for 100Mbps while waiting for Turbo not too bad la.
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But they still don't want Turbo me. I am not account owner, thinking to change ownership... If not very susah if want visit TM Point every time.

QUOTE(andrew16 @ Nov 2 2018, 10:09 AM)
how did you get RM159 for 100mbps?

do you think i can complain and request for that price?
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Last time I complaint about no Turbo. Then I think they cancel my Ruby RM30. Mean RM189-30=RM159.
fruitie
post Nov 2 2018, 10:20 AM

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QUOTE(winyap991 @ Nov 2 2018, 10:11 AM)
Today received feedback from TM,  regarding Rye 100 Mbps turbo upgrade to 500 Mbps instead of 800 Mbps.  The explanation in E-mail is infra limitation.  But CS told me is package price discount in TM system.
My ticket is closed.  No hope to get back 800Mbps.
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The infra limitation is pure crap by them.

Few staffs from different TM Point outlets also confirmed to me it is due to pricing that they cannot offer me 800Mbps.

QUOTE(jiaen0509 @ Nov 2 2018, 10:18 AM)
But they still don't want Turbo me. I am not account owner, thinking to change ownership... If not very susah if want visit TM Point every time.
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Then too bad, owner needs to walk-in all the time.
Haruji Sora
post Nov 2 2018, 10:26 AM

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I did try to complain to TM Live Chat about needing to pay RM219 (before Service Tax) instead of RM199 (like maybe around 50% of the ppl here paying for?) for Turbo 800mbps

Then they actually ask me for a Account Number to refer haha.

Sadly I dont have an actual account number to continue escalate.
TSSilentVampire
post Nov 2 2018, 10:30 AM

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QUOTE(andrew16 @ Nov 2 2018, 10:09 AM)
how did you get RM159 for 100mbps?

do you think i can complain and request for that price?
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New offer is RM129 for 100Mbps. Can consider that.
fruitie
post Nov 2 2018, 10:31 AM

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QUOTE(SilentVampire @ Nov 2 2018, 10:30 AM)
New offer is RM129 for 100Mbps. Can consider that.
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But this won't be further Turbo-ed. Still a good choice though.
andrew16
post Nov 2 2018, 10:33 AM

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QUOTE(jiaen0509 @ Nov 2 2018, 10:18 AM)
But they still don't want Turbo me. I am not account owner, thinking to change ownership... If not very susah if want visit TM Point every time.
Last time I complaint about no Turbo. Then I think they cancel my Ruby RM30. Mean RM189-30=RM159.
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want to ask, did you get turbo?

RM159 for 100mbps, so did you get 800mbps or 500mbps?
TSSilentVampire
post Nov 2 2018, 10:33 AM

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QUOTE(fruitie @ Nov 2 2018, 10:31 AM)
But this won't be further Turbo-ed. Still a good choice though.
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True, but 800Mbps or even 500Mbps might not be what you want, if you don't have the equipment to support the speed.
andrew16
post Nov 2 2018, 10:33 AM

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QUOTE(winyap991 @ Nov 2 2018, 10:11 AM)
Today received feedback from TM,  regarding Rye 100 Mbps turbo upgrade to 500 Mbps instead of 800 Mbps.  The explanation in E-mail is infra limitation.  But CS told me is package price discount in TM system.
My ticket is closed.  No hope to get back 800Mbps.
*
how much are you paying monthly for your RYE 100mbps?

so you can't complain further?

if top up can get 800mbps?
jiaen0509
post Nov 2 2018, 10:35 AM

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QUOTE(andrew16 @ Nov 2 2018, 10:33 AM)
want to ask, did you get turbo?

RM159 for 100mbps, so did you get 800mbps or 500mbps?
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supposed to be 800mbps. My plan currently 'UniFi Pro 100Mbps - RYE 2017'.
andrew16
post Nov 2 2018, 10:36 AM

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QUOTE(jiaen0509 @ Nov 2 2018, 10:35 AM)
supposed to be 800mbps. My plan currently 'UniFi Pro 100Mbps - RYE 2017'.
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so you are still waiting for turbo-ed as well?

but from comment above, i think all RYE is only getting 500mbps.

how can we confirm this?
ken120
post Nov 2 2018, 10:37 AM

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QUOTE(SilentVampire @ Nov 2 2018, 07:47 AM)
Yes, I know that, but you don't refer to it that way. Just semantics smile.gif
My friend, you don't refer to it as fibre optic modem, but you refer to it as BTU or ONU. Yes, it is the same thing, but I am just teaching him the right term to use. Just semantics smile.gif
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By some country it does known as FO modem, but common known as BTU/ ONU. But you know la, some people here still refer to it as modem doh.gif
btw, no offence on it smile.gif

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