Then it must be a billing mistake.

If customer portal discount was RM120 and now RM130, this also means that what we say about turbo only changes speed and affects nothing else is not true. As your case, discount was affected in the customer portal.

You know, you could still try. If you get a customer service who is prone to make mistakes, they may just give you that extra RM10 discount... At worst, they will just adjust the amounts and your total will still be the same. Only thing is if you want the hassle of dealing with them.

RM129 for 500M? I don't think anyone apart from fruitie has said this before, unless I missed other posts.

Is it a renewal of contract for 24 months for the whole Unfi package? Because you said for HyppTV .

Have you got your bill with this amount yet? Can you share the breakdown without personal details.? Would like to see the package price, discounts etc.

If they are really doing this, it is going to cause a whole other issue. Not only 500M users are going to request for it, but now you have 100M paying RM129 when you can get 500M instead. And you have 300M paying RM139.

Please let us know how you went about this. At TMPoint or customer service via call / chat. I'm sure many will be interested.

I guess it would be a risk for you to try remove 1 pack and get RM30 less.

fruitie's one is more of billing mistake. mensa's one sound more real. Hope will get more details.

Not sure what to call it then. You should not have 2 packs to begin with. Its normally 1 pack or the Ultimate. Actually, don't really know if we are able to request for 2 packs in the first place.

Yours also shows when turbo is done, they change the discount and adjust other things.

Yours also seem to be a test case...(no offense meant). First you get turbo 500M instead of 800M. Shortly after that others also started getting like that. Then your price RM129 for 500M. Now mensa also getting that, and maybe others too.

I think TM going to have lots more customer service calls / chats if mensa's case is true, unless also some sort of mistake.

It is just the same thing being repeated again. Without addressing the actual issue of pricing. Look at the point no 2 section. Not a word about pricing. It is obvious they are avoiding the issue. As I said, they cannot be that ignorant unless they choose to be.

This is becoming just up and down between the various parties. The authorities should just simply ask TM:

- Are you going to reduce Streamyx prices?
- If so, when and by how much?
- If not, why not?

And TM should just answer the simple question. No need to write about other things that we already know about.

You should be able to use your old STB with the new package. Look at your package name on the bill. It states STB in it.

Streamyx has been around for many years. The price for it has changed very little during those years. It has pretty much been around RM110 for 1M from the early days till now. Are you saying that say in the past 10-15 years, they cannot even reduce Streamyx prices with all the profit they have made in those years? Forget about 25 - 50% reduction. They cannot even have given a RM10 reduction? They were making profit. It is not like they were making losses or just break even all these years.

Fibre network has costs too. Why is it that they can now reduce the prices of fibre packages? And not just by RM10. Imagine the 100M package advertised at RM329 just a couple of years ago is now at RM129. What has changed in the costs? Or was the prices much higher than it should have been in the first place?

This was discussed a few pages back.

Please read the FQ.

https://unifi.com.my/lsds/assets/images/per...Q-Home-plan.pdf

I get your point too. We are aware of the cost involved in the copper infra. I think about 5-10 years ago, they did replace copper lines in some areas, not sure if it was done in most area though. There is also the fact that over the past 10 years or so, many have moved to Unifi where possible. These were users from copper lines before. Cost for maintaining those should have reduced over the years as well.

If referring to the last mile copper lines, apart from theft, there is not much difference with fibre as they are using the same poles. If a pole falls, copper and fibre are affected. If a tree falls across the lines, both are afected. If referring to the trunk lines, I am not sure if its still mainly copper or its already more fibre underground. This is probably an over-simplification , but just to make the point.

When it comes to speeds, from a long time ago, most ports were already capable of higher speeds than subscribed. You could be a 1M user but your port was already capable of 4M as example. In such cases, a speed boost was just changing of settings on the backend, not even having to replace physical ports or copper lines etc. And an increase of speed does not really increase infra cost in such cases. Only issue would be bandwidth. Which it appears they have plenty of, as they are the ones who volunteered 10X upgrades for Unifi users. Surely they must have international bandwidth capacity to cater for such?

But they would not give higher speeds to Streamyx, except now they are supposed to double the speed. Why can they do it now? Has costs suddenly decreased? Why could they not have gradually increased speeds over the past years?

Then you have seen they came out with RM88 / 89 for 4M / 8M packages not too long ago. But its only for new users. How is that lower price possible if costs are still so high to maintain copper infra? And those prices are way below the normal RM140 / 160.

I understand it is not as simple as we may think it is to do something like this. My point is that it appears that they did not bother to even if they could have. Until they are being "forced" to do so. This does not mean you have the user's best interest in mind as always claimed in press statements. I guess they have to answer to their stake-holders as well.

Everyone has differing views on this sort of thing. That is ok. Eventually its up to TM what they actually do.

I think a couple of other users here have said they got turbo for their biz packages. Login to your customer portal and see the package name.

Im' sure you've seen many examples of bills posted here by many users. If not, search back for them. Look at the details and you will see that it will be pro-rated when you make such package changes.

Yes, it was posted a few days ago. This thread got so many posts that no one seems to read prior posts before posting. So your post can serve as a reminder about the options.

Even though you make those DNS changes, it does not necessarily mean it is using those. Easiest way to check is to go to a site which is blocked and you'll get an error page if using default DNS.

This post has been edited by mylinear: Nov 20 2018, 09:04 PM

Looks like you're on 500M turbo and will pay RM159 from next bill. This bill is pro-rated combo of old and new package price.

Just look at the 19/11 to 18/12 lines.
RM229 500M - RM130 discount + RM60 Ultimate = RM159

What was your package before this? Are you paying RM129 for this new one?

The best is you call customer service and ask about it.

The RM129 does not come with STB. Its RM159 with STB. My guess is because you had STB already, you can keep using it with Ruby for 24 months. Then maybe it will be switched to Ultimate at RM159 if the RM30 is removed.

Or else this RM30 for 24 months was what they did when they tried to get the RM129 price to go back to RM159 after 2 years. Although they made that correction already, maybe they did not change in the system..

Also, your package name says Turbo Deal. The initial 100M package was called BEST.

Call them and check, see if you can get them to change the 24 months to perpetual. Or ask them for an exmplanation why it is like this. And how much you will pay after 24 months. If they say RM129, ask them to explain how they get the amount if the discount is removed.

Then you can also wait for next bill to see what it shows there. But at least open a report and ask about it so you will have some record later. Let us know the result.

Thats why best you call and ask them back. We can only guess here.

Also, maybe the discount is carried forward from your previous package details? Maybe they not yet change.

Go find out, let us know. Then we can improve our guesses...

Edit:

Or don't worry about it till 2 years down the line...


This post has been edited by mylinear: Nov 21 2018, 09:25 PM

There is none on their website. You will have to ask them directly for your options. Users have got 30M for RM119 for high-rise. You may also want to check on availability of Maxis and Time packages.