Please provide more info.

1) Is this landed property or Condo/Apartment ? Please provide the name.
2) What do you mean externally laid fibre optic ? Do you mean the fibre laid from outside the house into your unit ?

If this fibre is prelaid by your property developer then it can be used.

What fixed settings on your WLAN ?

Which device & model ?

Those having Los red light blinking issue, how was it resolved. Have already called Time but they can only send a technician on Tuesday.

Been using their service last ten years, I stay at vista komanwel bukit jalil, this is the first time I'm having issue with their service.

All was working fine, then suddenly the Los started blinking, and no service now.

Did the usual Huawei modem troubleshooting with the help desk, still having issue



This post has been edited by thirumaran: Jul 2 2022, 11:04 PM

Thanks for your reply.

1) It's a Condo in Segambut.
2) Yes, that's correct. Earlier TM Unifi offered to install optic fibre (50 Metres) for my unit for free and no renew of contract, so I accepted.
Now I need to change to TIME, but a bit worried, if I can use back the same optic fibre then OK, if not I need to *remove the current one and let TIME install the new cable.

*Remove by my own because I think TIME will charge extra fees for removal, right?

What do you suggest in my case?

Thank you.

//edit: typo

This post has been edited by imcrazyz: Jul 2 2022, 11:11 PM

Truthfully there isnt much you can do as it requires optic fiber tools to check & rectify the issue.

What you can check is to see if there is any bending/snap on the fibre cable/patch cord, try loosen & straighten it.

Thanks.

Hi, I presume the condo is not prelaid with fibre infra. I'm sorry you cant use back the same fibre, unless the FTB that sits inside the riser room is next to TIME's FTB, then perhaps you can reuse it back to minimize the trouble of re-cabling.

TIME's SI basically will just lay a new fibre to your house, 20m is free from the Point-Of-entry until the drop point of the ONU/ONT, subsequently there is a RM10/m.
If you wish to remove the existing cable, you may discuss with the SI on the extra cost.

Thanks.

This post has been edited by jjj2: Jul 3 2022, 01:48 PM

Any way to get more than 1G package? Or if Time has plans to provide packages higher than 1G? Thanks,

Not at this moment...at least for Broadband platform.

This post has been edited by jjj2: Jul 3 2022, 08:22 PM

Thanks for the info bro. One more question, Time is still not allowed to tap into landed service for KL/Selangor area?

Welcome Bro,

Already serving quite a number of landed sites in Klang Valley for quite some time

Thanks for the info! Btw what does FTB mean?

Really hope no need of re-cabling, another round of hassle to install and wall drilling...

I have another question: How much TIME normally charge for relocation fees? Let's say house moving around Klang Valley.

Thanks.

CS told me for existing customer, cannot set the X6 as a 2in1 ONT

hi guys,

need some advice on my place's wifi performance. currently i'm using DIR-882 and would like to know the best way to get >200mbps in every corner of my place. blue denotes places where I can get >300mbps, yellow denotes places where I can get around 20-80mbps, and red denotes zones that are less than 10mbps or 0 signal straight away. the green box is where i have my wifi router placed at the moment.

i'm considering either changing my router to DIR-X5460 or adding wifi mesh COVR-1100 in each room. i'm also wondering if the new huawei ont + wifi mesh can improve the coverage as well? i would like your suggestion or opinion on improving the wifi coverage and speed for the place. thanks



This post has been edited by x-1o8-x: Jul 5 2022, 06:35 PM

Just install yesterday at my service apartment with 500mbps blazing speed never had fibre optic before cos renting at kampung area and want to ask cos said have lazada rm50 voucher where can get

Hi, can anyone advise the penalty for cancel TIME internet before the contract ended. Thanks in advance!

RM500 penalty.

Hi, if you signed up online via time.com.my, yes you are entitled for that.

Penalty RM500 for TIME Fibre Home Broadband.