Outline ·
[ Standard ] ·
Linear+
TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps
|
jjj2
|
 Mar 15 2020, 02:42 AM
|
|
QUOTE(joeblow @ Mar 15 2020, 01:06 AM) Hi, I just saw a notice saying TimeDotCom is laying cables to the guardhouse. Currently we have TM unifi fibre up to a certain level in our condo. Does Time and TM share the same fibre to the unit? A bit curious why Time only lays cable to the guardhouse and not all the way to each building. Hi, Would you mind pm which your house project name ? Generally, TIME will lay their incoming infra into the building MDF room for Multi-Dwelling Units like Apartments & Condos etc. TIME & TM generally don't share the same infra, but if you are referring to the prelaid fibre infra to your unit prepared by your Housing Developer, then the answer is YES. Thanks. |
|
|
|
|
|
jjj2
|
Mar 18 2020, 08:50 AM
|
|
|
QUOTE(S34N @ Mar 18 2020, 03:06 AM) Hi, i have scheduled for installation today but cannot proceed due to tel riser got trunking issue. is this gonna take long to settle? thanks Hi, it depends on what type is the issue, we cant tell exactly how long without knowing the actual "trunking issue"... Thanks. |
|
|
|
|
|
jjj2
|
Mar 18 2020, 10:57 AM
|
|
|
QUOTE(S34N @ Mar 18 2020, 09:57 AM) noted. i dont have the detail..can you help follow up or ask the real root cause?  Hi, please kindly get in touch with our Customer Service @ 1800 18 1818 or directly contact your Sales Personnel. Thanks. |
|
|
|
|
|
jjj2
|
Mar 18 2020, 07:56 PM
|
|
|
QUOTE(blacktubi @ Mar 18 2020, 03:22 PM) stasio RyutaroThanks! I am in Subang Jaya. Feels like a congestion issue at my location. My neighbor been having the same issues lately as well. Been happening for 2 weeks and still not getting any solution.  Hi Bro.... what's the 'good' speed you can get from speed.time.com.my ?? Also how's the outcome for that day's checking ? |
|
|
|
|
|
jjj2
|
Mar 18 2020, 10:34 PM
|
|
|
Hi Guys, please kindly help to group your complaints here :
A) Issue Facing :
Eg: Slowness at night, typically 9pm--12am
Daytime, back to normal ?
B) Speed Peculiarity Happened on :
(i) speedtest showing extremely low speed (pics appreciated)
(ii) no issue streaming Youtube/Netflix/Vimeo
(iii) protocol preferenced at HTTP
C) Affected Building
D) Account Details
(i) Service ID -- TBBNxxxxxxG
E) Any existing Complaint ID ?
Thanks.
|
|
|
|
|
|
jjj2
|
Mar 20 2020, 12:36 AM
|
|
|
Thanks for the feedback guys..pls continue to monitor until 31 Mar.
Thanks.
|
|
|
|
|
|
jjj2
|
Mar 20 2020, 10:26 AM
|
|
|
QUOTE(SkyToLove @ Mar 20 2020, 08:56 AM) Will do bro. Really appreciate your efforts for following up with TIME on this. Welcome Bro...hope the line performance remains stable. |
|
|
|
|
|
jjj2
|
Mar 20 2020, 10:26 AM
|
|
|
QUOTE(jolmy @ Mar 20 2020, 09:59 AM) Thanks. Will do so, even after 31 March... Thanks  |
|
|
|
|
|
jjj2
|
Mar 20 2020, 11:46 AM
|
|
|
Important Announcement
All Installation work including installation and assurance involving attendance of installer at customer premises will stop after 12pm today.
Those Installations scheduled after 20 Mar will be reschedule by TIME until further notice.
Take Good Care & Stay Safe Everyone !!
This post has been edited by jjj2: Mar 20 2020, 11:46 AM
|
|
|
|
|
|
jjj2
|
Mar 23 2020, 10:44 AM
|
|
|
QUOTE(laichong @ Mar 22 2020, 07:45 PM) just found out about this thread, im staying in Kepong Menjalara, had been using TIME for 2 years, recently they renew my contract and given me a new router... after that its night mare, imhaving the same problem - high ping/slow speed before lock down... every nite 8-11pm sure will have this issue. made a complaint through the apps and one of their technician had contacted me to give further speed test result, almost 2 weeks yet they cant settle the issue for me. below photo was the test on 18 March, terrible speed, cant play games, streaming video need to wait a while.....(time shown is GMT)   Hi, Which router they have given you ? Recently we have noticed very obvious slowness at night time especially Klang Valley & Penang customers... For your case do you mean the slowness only happens between 8--11pm every night & other time like daytime it is back to normal automatically ? Thanks. |
|
|
|
|
|
jjj2
|
Mar 26 2020, 12:26 AM
|
|
|
Hi Guys, We advise don't request for any Service Relocation now as Installation is temporarily halted for now until the MCO is lifted. Moreover, there are many buildings that have barred all contractors from entering the premises. Stay Safe Everyone Thanks. |
|
|
|
|
|
jjj2
|
Mar 29 2020, 07:15 PM
|
|
|
QUOTE(AdmiralG @ Mar 29 2020, 07:13 PM) Is Time Fiber symmetrical in terms of speed? If i am on the 500Mbps package, can i download at 500Mbps while uploading another file at 500Mbps? This is for the consumer package and not business. Yes, you can... In real world situation, you won't get to enjoy the full speed that you subscribed on broadband... Thanks. |
|
|
|
|
|
jjj2
|
Apr 3 2020, 04:04 PM
|
|
|
QUOTE(TimKen @ Apr 3 2020, 03:49 PM)  Anyone received this ? Real or Fake ? Hi， it's real . |
|
|
|
|
|
jjj2
|
Apr 7 2020, 11:12 AM
|
|
|
QUOTE(GuyB @ Apr 7 2020, 10:06 AM) Recommendations for a router now that my contract has ended.. I don’t want to go through TIME so what recommendations would you give for a router that can handle 500mbps to 1Gbps. Which router can handle the Wifi speed. But since I’ve connected a LAN ethernet line to Firestick for the TV, I’m not too worried with that. The router I have now is 3 years old which came originally with my TIME contract. They have been bugging me to renew the contract then they will supply the router. But I’d rather just get my own router. Thanks! Hi, there are too many selections out there, it all depends on your budget & the coverage size you intended to cover. For Home, Asus & TP-Link are both proven brands most commonly used. Thanks. |
|
|
|
|
|
jjj2
|
Apr 7 2020, 02:08 PM
|
|
|
QUOTE(Mazda9 @ Apr 7 2020, 11:21 AM) Hi, Any time sales agent here? I have a contact who wants to install time broadband and terminate Unifi. Pm me. Hi, we are TIME Authorised Distributor, Service Installer & Project Partner. Anything we could assist you ? Thanks. |
|
|
|
|
|
jjj2
|
Apr 13 2020, 10:45 AM
|
|
|
QUOTE(gahkin @ Apr 13 2020, 12:08 AM) Now Time can accept new apply application order and installation during MCO period ? Hi, only application is possible but not Installation. Self Installation is currently limited to very very few buildings in Klang Valley. Thanks. |
|
|
|
|
|
jjj2
|
Apr 13 2020, 10:50 AM
|
|
|
QUOTE(Xflkekw @ Apr 13 2020, 01:23 AM) How is TM Fibre compared to Time though? I used Time 500 Mbps previously before I moved back to Penang and the experience with Time was wonderful. Currently VDSL Unifi is quite frustrating. Some websites can't even load/ timeout error. Hi, the quality of fibre is on same standards for both parties. TM Fibre are quite good in some areas with very consistent speed...whereas TIME is generally good in most of the places provided with proper deployment. Forget about VDSL... TM is gradually getting rid of this... Thanks. |
|
|
|
|
|
jjj2
|
Apr 14 2020, 01:00 AM
|
|
|
QUOTE(LovePQ @ Apr 13 2020, 11:27 PM) Not quite sure about the whole MDF room thing, but if you meant the fiber line that went into my unit. I already have the fiber line. I'm sorry as Zest is not in the Self-Installation list of buildings currently. We will keep you informed once it's available for Installation. Thanks & Stay Safe |
|
|
|
|
|
jjj2
|
Apr 14 2020, 01:01 PM
|
|
|
QUOTE(Kyusuke_FD3S @ Apr 14 2020, 12:51 PM) TIME dont have free internet during MCO ??? The free Internet package as announced under PRIHATIN applies to pre-paid and post-paid mobile customers whose Internet usage is chargeable by quota. We do not impose an Internet quota on our customers and our customers will continue to enjoy unlimited quota on their subscribed plans. You can refer to the press release from MCMC for further details. |
|
|
|
|
|
jjj2
|
Apr 14 2020, 01:05 PM
|
|
|
QUOTE(sam240 @ Apr 14 2020, 12:33 PM) [attachmentid=10469324] I login my selfcare today and noticed that can get free 500min call and only activated today. Is this call included both all M'sia fixed/land number and mobile phone number? Yes. You can only use the free minutes to make domestic calls (fixed and mobile). International Direct Dialling (IDD) calls to 60 countries will be charged at a rate of 8 sen per minute while any voice calls made after the utilisation of all free minutes will be charged at 10 sen per minute. Any calls to numbers beginning with 1-300 will be charged at domestic calls rate, and will be deducted from the free voice minutes’ entitlement while calls to 1-800 numbers are free of charge. |
|
|
|
|
Quote
0.0333sec
0.58
7 queries
GZIP Disabled