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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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jjj2
post Feb 26 2020, 04:04 PM

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QUOTE(jajajasonw1991 @ Feb 26 2020, 12:36 PM)
HI. Is PR1MA Alam Damai covered?
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Hi I'm sorry, PRIMA Alam Damai is yet ready for service, feel free to pm me your contact details so that we could notify you once it's ready.

Thanks.


jjj2
post Feb 26 2020, 04:07 PM

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QUOTE(hfi @ Feb 26 2020, 02:09 PM)
Hello. So i started playing wow again and my ping is over 2000ms. Is this normal ? My location is Setapak.
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Hi, though I'm not a gaming fan, but this is not normal at all...if you have the WOW Server IP, you can pm me, I will perform some traces.

Thanks.
jjj2
post Feb 28 2020, 06:27 PM

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QUOTE(FusionXY @ Feb 28 2020, 04:24 PM)
It is better than C1200.

Thanks.
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I vouch for the statement, it's far more better.
jjj2
post Feb 28 2020, 08:53 PM

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QUOTE(olygopoly @ Feb 28 2020, 08:25 PM)
is TP-Link EC230 better than TP-Link Archer C1200
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The question has just been asnwered above.
jjj2
post Mar 2 2020, 09:33 PM

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QUOTE(#Victor @ Mar 2 2020, 03:22 PM)
want to ask, what router does TIME provide for new applicant now? do they use single device or 2 devices with BTU?
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Hi, Stock Routers are as followings :
100 & 500Mbps -- TP-Link EC230-G1
1Gbps -- Dlink DIR882

At this moment 2 separate devices.

Thanks.

jjj2
post Mar 2 2020, 09:40 PM

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QUOTE(pbchan @ Mar 2 2020, 08:30 PM)
Early last month installed TIME fiber, no contract. This month needs to move to another unit so last 2 weeks I asked how to relocated.

He said that option available in self-care portal. Told him that its no there, then he reply saying need to wait for account to mature (1 month).

Today contact again, but now said only 24-months can relocated doh.gif

I read TOC already before sign up, nowhere mention that, when asked about it she linked to FAQ. If told sooner I would've convert earlier before moved out. furious.gif
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Hi, yes you are right, your No-Lock-In plan is not entitled for Relocation services.

Thanks.
jjj2
post Mar 2 2020, 09:42 PM

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QUOTE(#Victor @ Mar 2 2020, 09:40 PM)
hi, 2 separate devices mean got BTU? because my agent told me TIME only 1 device unlike Maxis / Unifi that require BTU hmm.gif
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Hi, yes. In TIME, we call it ONU, and another Router.
Whereas Phone unit is depends on which Voice package you choose, only Voice Lite & Max voice packages are entitled for Free Dect Phone.

Thanks.
jjj2
post Mar 3 2020, 11:53 AM

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QUOTE(kogul92 @ Mar 3 2020, 11:49 AM)
Hi yeapch01,

Does the condominium's backbone using fibre or copper?

Thanks.
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Hi,

It's using fibre.

Thanks.
jjj2
post Mar 3 2020, 12:21 PM

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QUOTE(kelvin @ Mar 3 2020, 11:56 AM)
Hi,
What is the procedure to move my current TIME service to new house?
Thanks.
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Hi Kelvin,

Please kindly login to your Selfcare Portal at selfcare.time.com.my , click on Relocation Services.

Thanks.
jjj2
post Mar 4 2020, 02:08 PM

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QUOTE(Lycosa @ Mar 3 2020, 10:11 PM)
hi...i just purchased a double storey landed house at Puncak Alam (LBS ALAM PERDANA).  Do TIME go any plan to cover the area? icon_question.gif  notworthy.gif
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Hi, feel free to pm more details on your project.

Thanks.
jjj2
post Mar 4 2020, 02:18 PM

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QUOTE(shiki_arc @ Mar 4 2020, 12:06 AM)
TIME staff here, anyone can tell me how to port forward on DIR 882. On the instruction shows that its possible but the router settings looks different(custom TIME?).
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Hi, you need to set this at Firewall>Virtual Servers.

Thanks.
jjj2
post Mar 4 2020, 02:19 PM

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QUOTE(Tongkat Ali @ Mar 3 2020, 04:37 PM)
Hey technician will install time on monday next week. By the way is this true for installation fee? free for the first 15m.after that, 1m = RM10. My house is apartment, modem pasang depan pintu je. Will i get additional charge?
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Hi,

The first 20m FREE rule applies from the Point-of-Entry into your house.
Subsequently you will be charged at RM10/m.

Thanks.
jjj2
post Mar 5 2020, 11:13 PM

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QUOTE(blacktubi @ Mar 5 2020, 10:27 PM)
Anyone facing slow connectivity issue on TIME currently? Klang Valley.

Getting just 200Mbps with 40ms high ping to local server on my 1G connection.
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QUOTE(jolmy @ Mar 5 2020, 11:10 PM)
500Mbps user...

Facing same issues daily but only at night, around after 9pm.

However, everything is good during the day time.
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Same here..night time speed kinda drop...
jjj2
post Mar 9 2020, 10:54 AM

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QUOTE(icebryanchan @ Mar 8 2020, 10:00 PM)
Hi all, I want to change from Unifi to Time soon, due to want to save some money.

Wanna ask if Penang Bayan Lepas area is having good service from Time?

For the 3 years I've using Unifi, I only have 1 downtime and less than 5 times speed drop/high ping problem.

Is using Time more prompted to service downtime or speed drop?
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Hi,

We are TIME Authorised Distributor & SI.
Put aside sales talk, we have been installing hundreds units of houses at Bayan Lepas area, hiccups do happen once a while but definitely not often.

Feel free to buzz me on PM or Wassap if you need more details on technical side.

Thanks.







jjj2
post Mar 10 2020, 10:30 PM

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QUOTE(blacktubi @ Mar 10 2020, 10:18 PM)
TIME Performance have been really poor lately.

I have been facing frequent slow down and connection drop. Might switch to Unifi if condition persists.

user posted image
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HI Bro,

Mine still ok at least this week back to normal speed.

Mind to check your fibre reading in ONU ? I'm worried your reading is kinda high.

Thanks.
jjj2
post Mar 11 2020, 11:47 AM

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QUOTE(blacktubi @ Mar 10 2020, 10:40 PM)
I just called TIME CS, they don't seem to notice any issue at their side as well.

Same poor performance even on a direct PPPOE dial to my fibre modem on my PC.
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Hi Bro,

The reading is kinda high...it will result higher value in CO... can you pm me where is your location ?

Has this been consistently slow like this for a week or 2 ? I suggest lodge a report with the screenshot for them to check at their side...
1Gbps line is kinda sensitive.

Thanks.


jjj2
post Mar 13 2020, 01:35 PM

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QUOTE(JeffxMatt @ Mar 13 2020, 10:37 AM)
I was just thinking of installing TIME at my rented house (Palace Court Condominium, Old Klang Road) but I now have several concerns, namely:
1. The recent posts about the service disruptions and slow speed;
Yes service disruptions may occur from time to time if the infra is not 'properly done'.
2. If I were to move and the new place does not support TIME, will I be penalised; and
You have the option to perform Ownership Transfer.
3. Would TIME be better compared to Unifi for streaming and playing online games (PS4) (this mostly goes back to my concern at no.1 above).
Generally TIME's latency is lower. Streaming is not an issue, anyhow there are feedbacks about gaming lagging issues with spiking high latency sometimes.

Thoughts on the above are very much welcomed, thanks in advance.
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jjj2
post Mar 13 2020, 01:38 PM

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QUOTE(sedag @ Mar 13 2020, 12:59 AM)
hi, does Centrus Soho in Cyberjaya has Time coverage?
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Hi specifically which block ?
jjj2
post Mar 13 2020, 01:39 PM

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QUOTE(blacktubi @ Mar 13 2020, 08:57 AM)
I would suggest everyone to submit a report to TIME. This is getting worst when so many people are affected .
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Absolutely vouch for this thumbup.gif
jjj2
post Mar 13 2020, 05:56 PM

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QUOTE(sedag @ Mar 13 2020, 03:14 PM)
Centrus C3
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Hi, Centrus C3 is yet ready.
Could you please leave your details in PM, will notify you once ready.

Thanks.

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