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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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jjj2
post Sep 3 2021, 07:03 PM

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QUOTE(ezinger @ Sep 3 2021, 02:43 PM)
@jjj2 can you assist with relocation/installation at seringin residences?
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Hi Bro... can you pm me the details ?

Thanks.
jjj2
post Sep 4 2021, 09:39 AM

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QUOTE(Shinka @ Sep 4 2021, 03:05 AM)
Hi all, wanna ask, recently I renewed my contract with Time (same plan + free huawei mesh node) - why do they set an "installation appointment date and time"?
It is because they need to install & test the mesh nodes that given to you.

My time is already installed and running well for the past few years. What kind of installation will they be doing? Btw I dont really need the mesh node, so will just keep as spare or sth
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This post has been edited by jjj2: Sep 4 2021, 09:39 AM
jjj2
post Sep 4 2021, 01:49 PM

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QUOTE(Shinka @ Sep 4 2021, 09:49 AM)
If let say, I don't want to use the mesh nodes? Just keep it by the side, would they still need to come into my house?

(Trying to prevent strangers coming into my house during the pandemic)
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You can, but you will need to sign the work completion docket & agreed with terms written on it. Our SI will guide you on it.

Thanks.
jjj2
post Sep 5 2021, 11:32 AM

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QUOTE(ian711 @ Sep 4 2021, 02:40 PM)
Can the  Huawei WA8021V5 ONT pair with TP link or asus router?
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Hi, technically can but not recommended...I assume the word 'pair' is referring to wireless bridging & not meshing.


jjj2
post Sep 6 2021, 06:54 PM

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Network Downtime Affecting customers at Relau & Sg Ara, Penang.

Issue escalated, ETA 4 hours from 5:30pm approx.

jjj2
post Sep 10 2021, 02:13 PM

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QUOTE(DarkNite @ Sep 10 2021, 11:19 AM)
Boss, check with you, how is the time fiber going to enter a landed property from the longkang in front of the house? hmm.gif
The Unifi fiber is via a pole on the perimeter and strung across the land to the building.
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Hi, it depends on the project, normally we will access your taman & type of layout & propose a standard cable routing. Some owners will have different requirements, we will advise them accordingly.

Thanks.
jjj2
post Sep 10 2021, 02:19 PM

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QUOTE(skzisghost @ Sep 10 2021, 10:45 AM)
I already check using my friend's time fibre, TIME does indeed have a lot of routing issues eg : normal ping is 180~ to eu, a lot ip of eu i get 400+ms (tested on 10+- different provider). There is routing issue with unifi as well, but its rare.

This kind of hold me back.
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Hi, yes you may be correct in some extent due to the no of POPs presence, do feel free to provide some your frequently access location or server for us to test it out.

If you are in critical business sector, we do have Internet Direct, IPLC/IEPL for your options which guarantees a much better routing & lower latency.

Thanks.
jjj2
post Sep 10 2021, 02:21 PM

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QUOTE(RagingCandy @ Sep 7 2021, 02:03 PM)
it seems like TIME is offering royalty program now. +RM10 for 300Mbps + Huawei router with 2 years contract. Worth?

Besides that, just curious will Time change the ONU?
No need.
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jjj2
post Sep 10 2021, 06:39 PM

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QUOTE(DarkNite @ Sep 10 2021, 02:27 PM)
Taman already have fiber running along the longkang.
Now I wanna know, from the longkang in front of my house, how it the cable going thru the fence, garden then to the house.
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Yes I know what you meant, thats why I said depends on project & house type, some we used micro conduit/GI/Pvc conduit to run the fibre into your house's FTB, some if there is any wall near to the drain, will run the cable on the wall until the FTB.

We will advise you later in more detailed during the installation.

Thanks.


jjj2
post Sep 12 2021, 05:23 PM

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QUOTE(amandalim @ Sep 12 2021, 05:04 PM)
So I took up the offer to extend my contract for another 2 yrs, and they replaced my 3 antenna TP Link router with just this small Huawei WA8021V5 mesh node.

I thought I was supposed to get a new Huawei HG8145V5 router + the WA8021V5 mesh node as part of the promotion?

Is this tiny looking node going to give me better speed than my old 3 antenna TP Link router?

user posted image
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Hi, what is the model of your "3 antenna TP-Link router" ?

Thanks.
jjj2
post Sep 12 2021, 06:34 PM

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QUOTE(amandalim @ Sep 12 2021, 05:32 PM)
TP Link AC1200 which Time provided for free also when I renew my contract last time. This one I can really feel it performs much better than the original D-Link router, but the latest Huawei node they gave I'm not sure.
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Hi, if you are referring to the TP-link Archer C1200, then YES, this Huawei WA8021V5 performs better.
If you are referring to TP-link EC230, then not really all the time, it depends on your unit layout size... despite Ec230 has higher gain, but it's performance is not as it supposed to be.

Thanks.
jjj2
post Sep 14 2021, 06:20 PM

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QUOTE(amduser @ Sep 13 2021, 11:20 PM)
i keep getting frequent disconnection recently, i called TIME and they sent technician over and they said i need to change my router because the C1200 is having this problem, now i've change to TP-link AX20 and i'm still having the same problem

i call TIME again after i changed router they say this could be TP-link problem and ask me to call their customer support instead vmad.gif i feel like they are just push the responsibility around and not knowing how to solve the issue

i checked my router every time it disconnect it will show this log, anyone know what's the cause for this or having the same issue?
CODE

2021-09-13 23:15:41 NAT INFO [7875] Initialization succeeded

2021-09-13 23:15:40 NAT INFO [7875] Initialization succeeded

2021-09-13 23:15:39 PPP INFO [27752] pppoe send PADT due to(phase disconnect device)

2021-09-13 23:15:39 PPP INFO [27752] ppp send LCP TermReq due to Peer not responding

2021-09-13 23:14:12 Led Controller INFO [1091] Start to run WAN1_OFF

2021-09-13 23:14:12 Led Controller INFO [1091] Start to run WAN0_ON

2021-09-13 23:14:12 Led Controller INFO [1091] Start to run LAN_ON

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Please do screenshot yr WAN connection settings page to me to take a look.

Thanks.

P/S : When you said frequent disconnection, is it wifi disconnection or the entire WAN connection is disconnected & your router globe light showing orange color ?
jjj2
post Sep 14 2021, 06:25 PM

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QUOTE(NewbieBetta @ Sep 14 2021, 12:50 PM)
Anyone have experience on setting up tplink router AX73 with Time huawei echolife HG8145V5
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Hi, you have 2 options :

1) Setup your AX73 in AP mode, no need to do any modification on HG8145V5.
2) Setup your AX73 in Router mode, you will need to call CS to change the HG8145V5 into bridge mode.

Thanks.


jjj2
post Sep 15 2021, 03:09 PM

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QUOTE(amduser @ Sep 15 2021, 02:54 PM)
the globe light showing orange color, then after 1-5 mins the the connection okay again, the wifi is okay when WAN disconnect, my router never restart even my old Archer C1200 provided by TIME also never restart, just the WAN get disconnected
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Hi, yes we do noticed such behavior on some units. Please kindly check the firmware version.
If it's update to date, try do a hard reset & reconfigure back.
You will need to get the PPPOE credentials ready.

Thanks.
jjj2
post Sep 17 2021, 05:57 PM

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QUOTE(Haen @ Sep 17 2021, 12:55 AM)
Recently my housemate and I just realized that the TIME technician installed Huawei HG8240H5 modem instead of Huawei HG8145V5 2in1 modem/router, as we registered during the online promotion 3-month ago so we suppose to get V5 version + 1 mesh router, and the technician didn't told us he gave us H5 version instead of V5 version at all during the installation.
When I emailed the customer service, she told us that because of the house layout, they have to install H5 version, doesn't make sense to me, both are modem but why cannot. Anyone having the same situation as me?
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Hi, please take some pics on your house internal fibre infra... thanks.


jjj2
post Sep 17 2021, 05:59 PM

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QUOTE(Doomsday @ Sep 16 2021, 01:13 AM)
Usually how long the application for Time fiber process will take to install the service on the premise?
New to time fiber here.
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Usually 3--5 days, sometimes if schedule is full, it will take 5--7 days.

Thanks.
jjj2
post Sep 17 2021, 10:50 PM

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QUOTE(Haen @ Sep 17 2021, 08:44 PM)
Hi, the CS & Installer are right, for your case, HG8240H5 ONU is being used.

Thanks.
jjj2
post Sep 19 2021, 03:05 PM

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QUOTE(Haen @ Sep 18 2021, 01:53 AM)
May I know the specific reasons, why?

Thanks in advance.
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Hi, one of the obvious reason is putting the HG8145V5 in the Soho box does not make sense as usually the Soho will be situated in secluded corner of the house which makes the wifi coverage not efficient.


jjj2
post Sep 19 2021, 03:07 PM

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QUOTE(budweiser1 @ Sep 18 2021, 10:03 PM)
hi i would like to ask if time fiber is available in residential house setia pearl island penang ?
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Hi, not at this moment.
jjj2
post Sep 19 2021, 03:09 PM

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QUOTE(IAmLejen @ Sep 19 2021, 10:06 AM)
Anyone here using 500mbps while staying alone? I am using 100mbps now thinking of an upgrade.
And also if I upgrade to 500mbps now am I entitled for the RM10x24months rebate?
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Hi, sorry nope.

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