Hi, I suggest you to lodge a report, so that the SI could attend to your case.
Have a check on the fibre reading, fluctuation may cause problem especially your reading at boundary level.

Hi, Yes you are right, if you are using the latest Huawei HG8145V5, then it's using TIME DNS by default.

Thanks.

Hi, having old OS wont pretty much affect your speed, but the hardware specs will.

Thanks.

I'm referring to speed., but your PC specs run fine. Just make sure your NIC is updated to latest driver.
Moreover, try not to run any Internet Security/Antivirus or heavy resources services at backend.

Thanks.

Hi, I fully understand what you meant. And we have tested on our side using the HG8245H5 in bridge mode. Anyway we will have to test again on your equipment that you mentioned again at other sites.

Please kindly provide the details below :

1) ONU/ONT Model : HG8145V5 (I guess you are using this)
2) Router Model & its corresponding DNS setup

One more test you can do is via a connected VPN, and once you are connected, run the leak test again, if you notice any TIME's DNS (usually 203.121.x.x) in between, then it confirms the leak.
As I mentioned, we still believe the new ONT which connects you via IPOE & having default primary TIME DNS configured is causing this. Anyway, let's wait for our test result.
Thanks.

Update :

Tested again with HG8145V5 with DNS altered to public DNS, no proxied or 'leak' detected.
We can conclude that it's the ONT or either your computer OS is giving the issue.

Thanks.

This post has been edited by jjj2: May 11 2021, 12:13 AM

Hi, can you try to put in your Remote IP instead, if you have a range, then use the entire 24 subnet.
Another thing is I'm not sure whether you need NAT loopback, if you want your devices be able to communicate with each other outside the Gateway(router) then you can tick this.

Thanks.

Hi, perhaps you mean the Router ?

What is your Router model ?

Hi, if you make your payment online via quickpay.time.com.my, there is a payment receipt at the end of the payment process.
Alternatively, you can request a full year payment summary from CS.

Thanks.

Hi, yes you can downgrade without any penalty. Moreover, as long as you don't claim any Free Router upgrade, there is no contract renewal/reset.

Thanks.

Hi, are you facing disconnection between your devices to the router or you noticed Internet connection drop from the router to the Internet (you can see Internet indicator on the Router).

Since you have upgraded the firmware, do a hard reset and later reconfigure back the PPPOE credentials & WiFi settings (before you perform hard reset, get ready for the PPPOE username & password).

Thanks.

Hi, based on site tests, generally HC420 & EC440 will give you slightly better signal strength compared to Deco M5...but Deco series will have more rooms of expanding...this is good when you have large unit.

Anyhow, you should look more on other factors whether to upgrade rather than only the equipments.

Feel free to contact me directly should you need more advise.

Thanks.

Hi, first thing please have a check on the bandwidth received via cable connection, PC direct to Dlink router.
Try test on few speed test servers.

Do remember to turn off all heavy running background services as well as any Internet Security software, before performing the test.

Thanks.

This port has been blocked by various providers as well as web hosters to prevent spamming.

Yes, it can be changed, please kindly contact CS to do so.

Thanks.

Hi, so far it's running at the latest firmware.

If both 2.4GHz & 5GHz wifi SSID are set the same, the band steering will be enabled & vice versa.
You may disable the band steering if you need to manually switch between the 2 band.

Thanks.

Your incoming bandwidth is sufficient, the Dlink router has a limitation on wifi, so far we tested even on 5GHz, it's giving around 2xxMbps as well...
You may opt for a better router.

Thanks.

Yes you can reset but before that please get your PPPOE credentials ready as you will need to reconfigure it back after the reset.

Thanks.

Hi, probably, advise to file a report to CS & SI will attend to check on-site ya.

Thanks.

Hi, here are answers to your questions.

Generally how long does it take when calling CS to change to bridge mode and how is it done?
Do they need my friend to have a computer connected to the router and they remote to the computer to change the settings?
Or do they send a technician over to set?
Or they just do it through their back end with their tool or what not?
Depends on cases, they could do it remotely. If not, they will send a tech over to do it.

Also is it only during business hour 9am-6pm?
Yes, usually 10am -- 5pm, if really need to attend on-site.

Thanks.

Yes, for alteration after the Installation there will be a charge. I'm sorry you can't get a new modem (ONT) outside to work with TIME.

Thanks.