at the moment, there is system limitation preventing migration

if you can hold on a few weeks, it will be possible to switch using existing sim card soon

GX38 itself is a prepaid plan

There's already a FAQ in UMobile website that current GX prepaid plans users cannot change plan to U25/U35 prepaid plans until further notice
That's why if really want he will need to port out and port in again (1month)
The only way for that guy to get the plan is to get a new sim or port out for now

This post has been edited by lambox105: Jun 15 2022, 09:06 PM

Mind you U25 has a severe FUP compared to the lax GX plans

GX plans is better than U plans by looking at the fup

Agreed

Orange telco already lax the FUP

Getting U25/U35 is considered a downgrade

Umobile so slow ..wtf happened ??

Umobile so slow ..wtf happened ??

Got unscheduled maintainence

My area was yesterday maintainence for 30min the ok already

Those who are using the older prepaid plans are able to switch to the newer U25 and U35 prepaid plans via the app now.

This post has been edited by xperiaDROID: Jun 25 2022, 11:33 PM

But is it worth it to change

Probably not worth it for those who do extreme heavy usage due to stricter FUP, but those who do normal usage should be fine I guess? It's cheaper too.

i will stick with prepaid that 2 time validity

can i switch from GX38 to U25 ? didn't see such option to switch in app

it's still under beta testing, so not all users have the option at the moment

check in the app under My Account > Switch Plan

also, you will need to finish your gx plan first

This post has been edited by dgboy: Jun 27 2022, 05:21 PM

what do you mean by "finish" GX plan first ?

I'm also on older prepaid plan and don't see the option to switch to any other prepaid plan now, just postpaid

when you switch, any existing gx subscription will be removed immediately

credit validity will also be reset to 5 days

oh and there is RM5 fee for switching

Is your GX38 is a prepaid plan at a cost of RM30 per month?

Supposing Rm38 per month, but having promotion since day 1, so only pay Rm35. It is prepaid plan

Ok friend told me that it's possible to switch from postpaid to prepaid for the same number without go customer center....just need to call their hotline

Is this true?