I just want to share my case with you guys to be vigilant about BigPay (I have also escalated the issue to Jonathan).

It started on 15th July where my girlfriend noticed that RM60 was missing in her BigPay account without trace. It didn't show any transactions in the app nor in the Excel sheet. She spoke to the BigPay CS and behold, they showed her their transaction records that RM60 was deduced. The problem is, she didn't and there was no trace on it from user side. Further enquiry, she was told by BigPay that it was transferred to me. Even a bigger problem, there was no record that I received the money.

In my opinion, you guys should be careful with this BigPay and make sure you have your own records as well, otherwise money will disappear without trace. I won't be surprised that merchants or friends don't receive money after this although it shows in their record that you did.

Issues here is:
1. Money was transferred out without permission.
2. Money transferred out was not recorded.
3. So called money transferred was not received by the other person.

Awaiting the feedback as we speak because after 3 weeks, my patience has run out. It'll probably escalated to Bank Negara Malaysia and business fraud division of the police. Hope this issue can be settled without temporarily shutting down BigPay.

lol, highly unlikely because i always check my balance. probably because i am the only one she ever transferred to. nevertheless, there should be a trace of transactions that occur whether in or out. otherwise, it's super dangerous here, your money can be transferred to anybody at anytime without permission.

Haha. Don't worry, we have analytics tools that warned us for these spending patterns long before I even joined the thread! And to be fair, I hope I'm not seen as a spy. My main goal is to have a channel of open discussion with a very engaged community. Some of the ideas that were discussed here by users have been implemented, or will be. It's invaluable for our company.
True, but we also bear costs on top ups for instance because we want them to be completely free for our users.

Used office wifi to reload got error message, then i used phone data it worked...

after spending a couple of days calculating few hundred of my transactions (reversal, discount, etc) on BP, i have to admit, there is indeed extra RM60 which is unaccounted for in my account 

however, it doesn't change that my gf did not do the transaction and there was no records of transactions on the user side. she is lucky that her money was 'transferred' to me instead of some random person. what solution you guys propose? get BP to admit that they transferred money without consent? or get BP to admit that they didn't do a good job in the app or excel?

BP got problem again. OTP received after 20mins. haizzz.....lao ya!

Today very buggy…
Top up with MBB OTP very hard to reach…
Same as top up other e-wallet with BP…

Bigpay referral game is only good to them tbh. those early adopter and loyal supported have to pay 20 to replace. if for other bank, they already give you free upgrade upon request. not sure why they are stingy with this and try to ask us find more customer for them to enjoy the benefit of late adopter with no effort.

serious double standard and selfish move.
they can always say by certain date everyone will have this contactless free and those who want it early can refer 2 friend or pay 20. it is due to their difficulty in accommodating so many people at once. but they take the easy & selfish step. the rest is just reason to justify their act.

I thought when debit card change to mydebit with wave function, we all get free replacement? Which bank charge u for replacement?