Haven't been able to receive OTP for the past half hour, tried 2 separate BP cards on both Digi and Hotlink...

I have been trying to make an online purchase since 6am, still no OTP.

Yep tried MBO, no OTP... BP has lots to do really, been seeing lots of issues, like server down, can't top up not TAC also cannot...

Is BigPay currently still having problem with OTP??? Nobody from the team looking into it? How about loading into BigPay? Previously reported funds not credited into BP .... aiyo

Just realised CS via app only works Mondays to Fridays. I want to upgrade my card because Netflix only charged at 2.00 a.m. (16th) when it was supposed to charge on 15th. My first month got charged with it.

I hope I will still have enough time for delivery and everything if I request only on Monday's morning before the Spotify auto-debit kicks in end of the month.

Hi Voncrane,

Pertaining to your 3rd sentence “If my otp can't go to your Malaysian phone number, why you think bigpay will send it to a non-malaysian number? BP account is tied to your registered number.”
My question about MY SMS OTP going to a foreign mobile is not incase MY SMS OTP can’t reach us but just for being able to log-in. Since I’m bringing 2 BP cards and to ensure I’ll be able to log-in despite lost of card & mobile I should register both cards to 2 different mobile numbers (none of which are my own nor belonging to a friend who also uses BP). Thus, I may need to register one of the cards to my friend who is a Vietnamese.. This is the reason why I asked if BP can be registered to a non Malaysian mobile..?

As for your 2nd sentence “you can always login using another mobile device. It'll deactivate the login on the previous device..” - If I’ve lost my mobile which is the one which is registered I won’t be able to merely download the apps to a new mobile and login from there since the OTP SMS will be sent to the existing registered mobile, which in this case is lost. This was what was told to me by CS when I checked few days ago.

I don't really understand the statement.
Can you explain further in-depth?

Guys, just wanna share my humble collection of cards that work wonders with BigPay.

The best cashback % is ordered from top to bottom.

PS: Everyone should get both the Public Bank cards! Everything else is fair game. 

Just sharing my experience here, which is consistent with previous posts from other people.

Last week I topped up my brother's BP using my CC. When I tried to use the same CC (which was already saved in my BP account) to top up my BP, today I got the CVC / Expiry date error, as reported by other users.

I have been using the same CC for both mine and my brother's accounts in the past even after the app update and when other people were reporting about the "CC can only be used on one account" in this thread.  I assume that this means the new rule is being rolled out progressively, so everyone will eventually be on this new system. If you're still able to top up more than 1 account, don't be surprised if you suddenly can't anymore.

Upon contacting CS, they stated that this is a new security measure whereby a CC can only be used on one BP account, as there had been many cases of abuse by people using the same CC on multiple BP accounts. CS stated that once a card has been saved onto the BP account, it will not be able to be used on other BP accounts. He also advised that we should use our own CC for topping up BP, and if we want to "top-up" for others, we are free to use P2P.

Going forward, I'll be abiding by this new rule and only use my CC for topping up my own BP account. Hope we won't see further tightening of CC top up....

Yes! They finally got back to me last week, after weeks and weeks of waiting.

In summary, they said that it was a double recording from the system.  A little bit complicated, but I'll try to explain here:

1. On XX Jan I tried to withdraw cash from a CIMB ATM at a Petronas station, but was unsuccessful.  My BP app reflected the transaction immediately as a "CIMB ATM" transaction, and marked it with strike out text (like normal unsuccessful transactions). 

2. 3 days later, I got another separate entry on my BP app at 3am saying there was an unsuccessful ATM withdrawal from "Seven Bank" at 3am.

CS explained that the second entry was due to some system process whereby the unsuccessful transaction was reported twice, as this was to show that it had been "reversed" (even though the first entry was already marked as unsuccessful).  She said that although the two entries appeared unrelated on the app (i.e. CIMB Bank vs Seven Bank, and different dates), she confirmed that after internal tracing, it was confirmed that they were from the same transaction. The system just reported twice.

I gave my feedback that this double reporting an be quite misleading, and although it wasn't a "fraud", it is very worrying to get two separate transactions, and that weeks and weeks of waiting for them to trace the transaction and respond to my report was also not very satisfactory.

my feedback:
1.Use it during my recent trip to US and Thailand. Love no extra interest and get real rate
2. +1 on notification on spending
3. Love the frozen card features
4. Buy stuff from aliexpress and taobao. Get good rate as well.
5. No more using multiple credit card. Consolidate and use big pay only
6. No more worry when use on online as i can frozen it or has limited money inside
Hardly remember when i use my credit card to swipe.

even credit card will not be 100 percent reliable, so always keep few with diff bank in your wallet

Anyone can confirm or has perform LHDN payment using BigPay CC ? To pay for the yearly taxable amount from B/BE form. Not the monthly PCB.

There’s always very creative ways and permutations that BP users can come out with. Doubt they can have a complete script

Noted. Then the operating hours is not correct.

Meanwhile boost said it is BigPay that rejects it. Passing the ball around lol


I reported this back in 1st March. Had problem since Feb. Until now big loyalty team still checking..... BigPayJonathan can someone sort out the big points dispute between BigPay and airasia big?

quick question: is there an option to pay via the app or you can only pay using the physical card?
if you can pay via the app, how do you do it? scan a QR code to pay/receive?

PS: not a BigPay user yet but want to know more
thanks in advance

BigPayJonathan, seems like Apple Card has just joined the game. Must be feeling ecstatic to have another big international giant taking the same steps as you guys eh?

Apple Pay + Apple Card