what's the issue?
i've reloaded thousands into my boost since 1 month or 2 bck.
each reload also no issue.

btw, recently all my spending transaction status is "pending" for more than a week now.

BP in-app live chat. I told CS all transactions from 8 Dec still pending and she still asked me for dates of the transactions concerned 
So I shot her with, "ALL TRANSACTIONS FROM 8 DEC ONWARDS, BIGPAY CAN'T CHECK THE DATES??"

2 days later, all transactions are reflected as settled.

They really can't check since on their server, old transactions are shown as settled. The problem is that there has been issues pushing the status update to the client.

Moreover, based on my experience in the CS industry, customers tend to use the term "all" loosely & not literally.
You can reach out to them with your concern & they can tell you if the affected transactions are shown as "settled" on their server. If they are, then you'll need to provide them with a list of transactions that are still shown as "pending".

Apparently, I am having transactions thats still pending with shopee since 11.11. Guess I need to gives them a "chat" session.

Anyone is having topup issues on IOS system? Keep getting this screen since yesterday & need to press the cancel button. 

Transaction will be cancelled and will not go through.

celciuz, mamamia have issues?

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Oh somebody also tried on redBus before? It's not on the first post, so I thought it wasn't reported before.
Not sure if it's MOL or redBus problem but I feel it's MOL..
Why not buy from Lazada or Shopee?

i reported on 14/10, fails to reload starbucks via MOL. Not sure now still can reload or not though.

The Big Points is now updated quite fast, normally morning reload, evening i can see the points added

How did you made taobao purchase with RMB currency?

But got 3% card charge from revenue right?
Bank transfer I think only 1.5%

Tried to top up BP few days ago while overseas, total 7 sms requested, all didn't receive despite having strong signal coverage. Changed network provider few times didn't work. Eventually received all sms after 2 hours. This can be super frustrating too.

For top-up or payment?

I made 4 top-ups at around 12pm'ish & they were silky smooth.

I'm still hoping I could upgrade the card without changing my card no. and other details.

You can install bigpay to 2 phones. You need to log in everytime you change phone . Once you log in 2nd app, it will auto log out from 1st phone.

Yes. I log in to 2nd phone before I go out. OTP will be sent to the phone with that sim card.

just wonder can i link 2 bigpay accounts to 1 big point account?

BigPay top up is UP NOW!
I just tried top up, and working now.

It seems that Shopee has changed payment gateway from Ipay88 to Cybersource - and that's what's been creating these problems with BigPay cards. Someone from Shopee's support team said that Cybersource doesn't accept BigPay - but it doesn't make any sense because we tried yesterday and managed to pay for stuff. So deleting & re-adding your card to your account might be a workaround to try, let me know if it works for you guys!

Quick update on my BP dispute for the phantom ATM withdrawal issue I reported here (i.e. unknown ATM transaction at 3am showing up on my app, which was luckily declined due to lack of funds).

I reported the incident via in-app chat, and also submitted a dispute form minutes after on 15 Jan.

Until now there has been absolutely no reply from BP, which is pretty bad. I sent in a follow up e-mail just now, but I really shouldn't have to. I've not had any other bad experiences since then, as I keep my balance below RM300 and Freeze / Unfreeze as necessary. However, I would still like to know what this unknown transaction is, and BP's explanation for it.

On the topic of reassuring/updating the victim of cases, is it common in Malaysia for institutions to inform that cases are still in the process of being investigated?

How often would you prefer to be contacted to mention that the case is still being investigated? once every end of day? once every 3 days? once a week?

Personally.. I think once a week is a pretty good. I wouldn't want to get emailed/called everyday to say it's being investigated.
Every 3 days sounds like a good middle ground too.

Curious to know the general consensus on how often they'd prefer to be informed.

Maybank will cc to me and their internal officer via mail for the status of investigating. So I can keep track all the time.