Let's start with Lazada order cancellation :
1. After investigation, the order is cancelled due to price error. Cause = Lazada system glitch. We believe every merchant which have Lazada store know that their new system it's full of retarded issue range from pricing, inventory, delivery & payment issue ~ the list go on

2. I believe for TS case, price error happen after the implementation of 0% GST. Unlike other marketplace like Lelong, they auto adjusted by -6% for all SKU price BUT not for Lazada. It have to be done manually or via template extraction. And during the transition, we do have assistance from Lazada appointed store manager as well so they know such issue will happen thus every store have the option to cancel order either due to "out of stock" or "wrong price" issue. They don't have this option previously.
in point 6, u blame market(lazada) but here,u said u have done manually adjust the price( lazada at blame la ni? okay,)

3. For TS order, once our Lazada Seller-center receive the order notification, we will counter check the info is in correct order before proceed. As such "wrong price" issue arise, we will make a report to Lazada via partnersupport channel & they will assist in term of order cancellation & prioritize refund to customer. From what I checked in our seller-center record, the refund has been processed & issued as ----?  "Order ID: 204083487977801 / REFUND_ISSUED / 2018-07-08 14:07:45"     
4. TS have the right to exercise his consumer right as advised by other forumer & I do encourage TS to do so. Perhaps other affected forumer as well coz as a merchant, we are sick and tired of Lazada system, their full of issue marketplace & glitch all over the website. Our countless complains & feedback fall into deaf-ears in the past and perhaps local authority come knocking their door might serve them some wake-up call. I'm reachable via email: dotatech.lingloong@gmail.com so if you have the report, do forward a copy to me. It doesn't matter if you named my company as defendant or the party you want to complain, my side will follow-up and provide info to pass on the responsibility to the actual culprit ~ which is the marketplace
yes, i have filed claim to TRIBUNAL so that this will be LESSON to be seen by all..to prevent same event in the future when ANY shop try WEASEL away from ur own fault(zero accountability)

5. For TS point that we sold 2 units before him, that's untrue because what stated as sold for how many units doesn't mean it was sold for a price TS bought. The last purchase for this SKU dated way back 02 March to a customer which bought 2 units @ RM2099 each (during mining craze period)
maybe can show thatGPU purchase transaction record/report within last week(in table format report) in ur lazada account.
surely lazada have this function, snap pic show in the pc monitor using ur phone okay.
example like this

pls dun direct screenshot (dun want u edit2 any info b4 show to us )

6. We always honor sold price to our customer even it's below-cost or @ loss but if the error it's not from us, unfortunately we will bring our those responsible party (for your case which is the marketplace you patronize)
really not ur fault? but in point no 2, u said [B]done manually adjust price by ur shop.. so still lazada at fault la ni? [/B] okay2 lol


Lastly, I do apologize to TS if this purchase cause much inconvenience to you. Good night everyone

During lazada sales a lot seller also claim system glitch la why I dont see you open tered

Just being helpful to you, i share link to lodge complaint against irresponsible trader and seller.

Tribunal Pengguna (This 1 can bring to court case):
https://ttpm.kpdnkk.gov.my/portal/home

Aduan KPDNKK ( This general complaint)
https://eaduan.kpdnkk.gov.my/

Exercise your right as consumer.

TBH if you're a Lazada Regular customer.... price Glitch happens all the time..Sometimes RM 1 glitch.. sometimes  90%+ off glitch... They will just cancel your order due to wrong pricing. all you can do is Complain to Lazada at their Facebook page(message them there and CS will reply u ). They might give you some Sorry Voucher. rather than starting this thread.

I'm a Lazada Regular so I kinda used to wrong pricing at Lazada. i get few Sorry voucher from them when they cancel my order. Big company like Loreal, Reckitt Benckiser cancel my orders few time b4.

:facepalm:
Who do you think preparing company t&c, overview it and maintaining it? Don't like the t&c don't sign up. Don't use their platform. Go Amazon. Which they have their own set of t&c as well, which is also prepared by lawyer.

Hate people with self entitlement and think that everyone who do business is owing them the world. Worst bunch of customers. Business is after all willing seller willing buyer. Supposed to be win win for both party. Hope they realize that beside being a consumer they are also working for someone else irl serving other people / consumer.

Respect other like how you wanted to be respected.

Your clients/customers isn't always right. Same goes to you when you're a consumer/ customer to other doesn't mean you are always right. Respect others terms of conducting their businesses. Don't like it no one force you to be their users.

i already filed claim. i dun want argue aimlessly more with pro-shop peoples that blamed me at fault.

now already submit. let gov agency decide my complaint.
already done my move. cheers

If you are ignorant of the law then it's best for you to research and stop embarrassing yourself...

Law is always above any T&C and contract. A contract cannot deny legal rights, this is a fundamental rule in all common law countries.

Im making this counter-statement so people could see my argument.

Point 1 (dotatech made) how could u blame price system glitch when (as in picture attached) mr/mrs ERICH L. asked ur shop "Still got stock? Any changes in price?" AND UR SHOP ANSWERED AS IN PIC ATTACH.
Seriously are ur shop blind to see the price even after answering ERICH L. question?

2 DAYS BEFORE MY PURCHASE. Back then, even mr/mrs ERICH L. 's question showed he/she want CONFIRMATION about the price.
still want blame lazada glitch?
[attachmentid=9908886]

:facepalm:
Who do you think preparing company t&c, overview it and maintaining it? Don't like the t&c don't sign up. Don't use their platform. Go Amazon. Which they have their own set of t&c as well, which is also prepared by lawyer.

Hate people with self entitlement and think that everyone who do business is owing them the world. Worst bunch of customers. Business is after all willing seller willing buyer. Supposed to be win win for both party. Hope they realize that beside being a consumer they are also working for someone else irl serving other people / consumer.

Respect other like how you wanted to be respected.

Your clients/customers isn't always right. Same goes to you when you're a consumer/ customer to other doesn't mean you are always right. Respect others terms of conducting their businesses. Don't like it no one force you to be their users.

If you are ignorant of the law then it's best for you to research and stop embarrassing yourself...

Law is always above any T&C and contract. A contract cannot deny legal rights, this is a fundamental rule in all common law countries.

You bodo just shut up la. What amazon?

when you accepted the money , means contract signed la bodo. Ada hati want to say willing willing

Confirm a beta irl and got conned everyday.

Yes law is always above terms and conditions. That's why all terms and condition is prepared review and design by law practitioners to make sure it doesn't deviate from the law.

Means it will always contain the best way to protect the company interest by using and accommodating existing law

Also means it doesn't break the law.
Law practitioners also almost always doing the maintainance of terms anf conditions.

What makes you think big companies like lazada didn't hire any legal entities to create t&c for them?

Yes, seems like I'm really ignorant who doesn't understand t&c and just simply click I agree check box. Then want to complaint and shows self entitlement when companies exerting their rights which doesn't benefits me.
Read above.
And now try proof it that lazada can't cancel order. Better still, you can go and sue lazada if you so sure lazada is breaking the law.
You're smart right? I'm sure you definitely can win the case and make lazada close shop.

Yes law is always above terms and conditions. That's why all terms and condition is prepared review and design by law practitioners to make sure it doesn't deviate from the law.

Means it will always contain the best way to protect the company interest by using and accommodating existing law

Also means it doesn't break the law.
Law practitioners also almost always doing the maintainance of terms anf conditions.

What makes you think big companies like lazada didn't hire any legal entities to create t&c for them?

Yes, seems like I'm really ignorant who doesn't understand t&c and just simply click I agree check box. Then want to complaint and shows self entitlement when companies exerting their rights which doesn't benefits me.
Read above.
And now try proof it that lazada can't cancel order. Better still, you can go and sue lazada if you so sure lazada is breaking the law.
You're smart right? I'm sure you definitely can win the case and make lazada close shop.

Lol

You do know even big corporations like Amazon, Google , Apple, Samsung get sued and lose all the time? You know they get fined for having illegal terms and contracts by governments all the time?

Stop being so anti consumer

Are you a stakeholder of some unethical corporation? Ridiculous

Topkek

You do realise you're living in the real world.

i already filed claim. i dun want argue aimlessly more with pro-shop peoples that blamed me at fault.

now already submit. let gov agency decide my complaint.
already done my move. cheers

i already filed claim. i dun want argue aimlessly more with pro-shop peoples that blamed me at fault.

now already submit. let gov agency decide my complaint.
already done my move. cheers

Yes law is always above terms and conditions. That's why all terms and condition is prepared review and design by law practitioners to make sure it doesn't deviate from the law.

Means it will always contain the best way to protect the company interest by using and accommodating existing law

Also means it doesn't break the law.
Law practitioners also almost always doing the maintainance of terms anf conditions.

What makes you think big companies like lazada didn't hire any legal entities to create t&c for them?

Yes, seems like I'm really ignorant who doesn't understand t&c and just simply click I agree check box. Then want to complaint and shows self entitlement when companies exerting their rights which doesn't benefits me.
Read above.
And now try proof it that lazada can't cancel order. Better still, you can go and sue lazada if you so sure lazada is breaking the law.
You're smart right? I'm sure you definitely can win the case and make lazada close shop.

Lol

You do know even big corporations like Amazon, Google , Apple, Samsung get sued and lose all the time? You know they get fined for having illegal terms and contracts by governments all the time?

Stop being so anti consumer

Are you a stakeholder of some unethical corporation? Ridiculous

Yes, now ts had paid 5 ringgit and reported to authority. Let's see what is it meant by real world.

Certainly happy to see lazada close shop. Or the shop itself close shop, but let's wait and see what is the real world have to offer to ts.

A happy dally exciting news? Or a cold truths of the real world.