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 Boycott Thundermatch Level 4, Sales Manager himself telan promo units

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sukhoi37
post Dec 22 2007, 11:34 PM

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QUOTE(super macgyver @ Dec 22 2007, 10:30 PM)
u want their KL branch tel?  hmm.gif
*
you mean their shop's tel?
i want their management tel.


Added on December 23, 2007, 12:24 amjust sent them an email.
let's see will they reply or not.

i expect they won't layan me.


Added on December 27, 2007, 9:15 pmupdate

received the branch's boss reply

QUOTE
Regarding the complaint u made in the forum

I'm the "malay" guy in the jb branch want to apologise about the misunderstanding, its not about i not 'layan' u but i wasn't informed about the motherboard had been sold.Regarding the complaint u made in the forum

I'm the "malay" guy in the jb branch want to apologise about the misunderstanding, its not about i not 'layan' u but i wasn't informed about the motherboard had been sold.Regarding the complaint u made in the forum

I'm the "malay" guy in the jb branch want to apologise about the misunderstanding, its not about i not 'layan' u but i wasn't informed about the motherboard had been sold.Actually i already told my collegue to keep the motherboard for you. The problem is he didn't put the label reserve at the motherboard and another staff sold the motherboard.


regarding about the discount u ask.. i just follow the company rules.. it is beyond my control.. the best i can do is to pay for the transportation fee, but now my senior said i can give u the motherboard for cost to cost price..

i also apologise for wasting your time driving all the way from pontian.. but i'll try to improve the communication between my staff and customer

Sorry for all the misunderstanding

regarding about the discount u ask.. i just follow the company rules.. it is beyond my control.. the best i can do is to pay for the transportation fee, but now my senior said i can give u the motherboard for cost to cost price..

i also apologise for wasting your time driving all the way from pontian.. but i'll try to improve the communication between my staff and customer

Sorry for all the misunderstanding

regarding about the discount u ask.. i just follow the company rules.. it is beyond my control.. the best i can do is to pay for the transportation fee, but now my senior said i can give u the motherboard for cost to cost price..

i also apologise for wasting your time driving all the way from pontian.. but i'll try to improve the communication between my staff and customer

Sorry for all the misunderstanding


my reply

QUOTE
I'm ok now.
not as mad as that day.
i accept your apologize.
still cant believe u guys could sell the board away eventhough got two staff in the shop already know the board is ordered for me.
just imagine what you would do if you were me?


checked the fella's last active: today 6.30pm
no reply no phone call (they got my phone number)
they also didn't reply my email

sincere apologise? rolleyes.gif rolleyes.gif unsure.gif unsure.gif





This post has been edited by sukhoi37: Dec 27 2007, 09:15 PM
PowerSlide
post Dec 27 2007, 09:20 PM

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wahahaha

what a reply..read aso pening liao rclxub.gif
ynneb25
post Dec 28 2007, 12:51 AM

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QUOTE(PowerSlide @ Dec 27 2007, 09:20 PM)
wahahaha

what a reply..read aso pening liao  rclxub.gif
*
i also reckon that they sold to me 2nd hand parts...coz 2 items(250gb hdd and asus mobo) i bought from them have to send for warranty...i have never experienced so many hardware failures in my life....however, it could be argued that it was a coincidence...

apart from that...the TM branch in digital mall wanted to charge me rm50 for the service charge for sending in my mobo for RMA (as i bought it 1 over year ago) which is quite absurd as other shops only "dare" charge me 30 bux only....the TM workers are also quite incompetent...making me go on a wild goose chase trying to send in my mobo to ASUS for RMA...(making me drive all the way down to the asus service centre near LYN only to be told by the service centre workers that they do not handle mobos and they requested me to send back to shop i bought from...then i called TM up and they directed me to the local distributor only to be told by the local distributor that they do not deal with end users.... doh.gif in the end, i sent it to another shop that charged me 30 bux only)
super macgyver
post Dec 28 2007, 01:14 AM

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QUOTE(sukhoi37 @ Dec 22 2007, 11:34 PM)
you mean their shop's tel?
i want their management tel.


Added on December 23, 2007, 12:24 amjust sent them an email.
let's see will they reply or not.

i expect they won't layan me.


Added on December 27, 2007, 9:15 pmupdate

received the branch's boss reply
my reply
checked the fella's last active: today 6.30pm
no reply no phone call (they got my phone number)
they also didn't reply my email

sincere apologise?  rolleyes.gif  rolleyes.gif  unsure.gif  unsure.gif
*
shocking.gif did u quote correctly as i can see there r many repeated sentences there. doh.gif
sukhoi37
post Dec 28 2007, 08:48 PM

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QUOTE(super macgyver @ Dec 28 2007, 01:14 AM)
shocking.gif  did u quote correctly as i can see there r many repeated sentences there.  doh.gif
*
yup, i also rclxub.gif to read it.
i can show you the ss if you want. yawn.gif
XdeafzX
post Dec 29 2007, 10:52 PM

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heard sunway pyramid ThundeHAI closed edi?
super macgyver
post Dec 29 2007, 11:30 PM

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QUOTE(XdeafzX @ Dec 29 2007, 10:52 PM)
heard sunway pyramid ThundeHAI closed edi?
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Did u been there lately?
XdeafzX
post Dec 30 2007, 04:32 AM

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frens from hitech com told. both company well known.
i dunno, im asking oni smile.gif
sranua
post Dec 31 2007, 11:04 AM

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QUOTE(stanley85 @ Nov 19 2007, 07:12 PM)
support you!  thumbup.gif  thumbup.gif
however, how many ppl realise their customer right? i think it's only a few ppl will do as what u did... if everyone do like this, sure those company won't dare to act like this again. smile.gif
*
Sometime people know about his consumer rights but still people who you know could make big changes, in this case..that person know some lawyer, friends at the right department. Sadly, seller don't respect buyer as happened in other places (UK).
super macgyver
post Dec 31 2007, 12:18 PM

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QUOTE(XdeafzX @ Dec 30 2007, 04:32 AM)
frens from hitech com told. both company well known.
i dunno, im asking oni smile.gif
*
hitech from selayang? blink.gif
XdeafzX
post Dec 31 2007, 02:25 PM

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shah alam smile.gif
super macgyver
post Dec 31 2007, 05:32 PM

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QUOTE(XdeafzX @ Dec 31 2007, 02:25 PM)
shah alam  smile.gif
*
i no idea they got branch at SA blink.gif
XdeafzX
post Jan 1 2008, 02:33 AM

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selayang n shah alam nothing to do mah.

hitech com enterprise based in sec 3 shah alam. lol

i tink pyramid TH closed, TH subang parade still open
QiQio
post Jan 3 2008, 12:42 AM

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Wow...on the 31st Dec only I notice there is a Thundermatch shop at Lv 4....I nvr been to dat level dat very often unless I need to send for warranty at CYCOM (my fav shop). When I passed by, it seems the workers are more than the customers... laugh.gif
When I saw it, I tot I hv new plc to purchase my computer goods until I watch this thread...
My number 1 blacklist shop is SriComp...but I think from all ur reviews I think this shop hv the good potential to beat Sri. biggrin.gif
If I were you I will just report it at Jabatan PENGGUNA.

Dat is wat i did to a Bluetooth accesories shop on Groundfloor. (Forgot the name d...coz dun feel like memorize it).

I bought a bluetooth headset from there. The main purpose for me to purchase this is to allow me listen to MP3 wirelessly. When I buy dat time, the salesman said can support any devices including my K800i which I din bring dat day for testing. Since he said like dat, I buy lor....
But when I got home the bluetooth headset only able to + or - the volume...cannot press play or pause...dun even say prev or next button ler...So I immediate bring back to change within 7 days because I live quite far. As expected, the other salesman said the tin cannot support K800i...den I asked him ur colleague told me it can worked so I demand for money return because there are no other bluetooth headset dat can support K800i for me to exchange. Another as expected, he claimed that his boss not allowed money return. I'm already started to show my dissatisfaction on him as I told him no use for me to buy a thing dat cant work. He insisted and hold firm with his words. So I immediately got to Jabatan Pengguna at The Mall to make report. The first time I feel government is quite effective at Jabatan Pengguna. Within 2 weeks, I and the company already received a court letter to attend court session. At this time, the company start to show their effectiveness, they called me right away and refund to me in CASH. Hehe...and they begged me to write a letter to withdraw my complaint.

I understand my case is notin to do with TM but I just wan to let you guys know Jabatan Pengguna is very effective and help us as a customer a lot!!! rclxms.gif

My Blacklist Shops:
1) Sri Comp
2) Atom
3) Thundermatch
4) AllIT

johnkor
post Jan 3 2008, 12:59 AM

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y allit wo ok wat allit!
sukhoi37
post Jan 3 2008, 08:36 AM

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QUOTE(QiQio @ Jan 3 2008, 12:42 AM)
Wow...on the 31st Dec only I notice there is a Thundermatch shop at Lv 4....I nvr been to dat level dat very often unless I need to send for warranty at CYCOM (my fav shop). When I passed by, it seems the workers are more than the customers... laugh.gif
When I saw it, I tot I hv new plc to purchase my computer goods until I watch this thread...
My number 1 blacklist shop is SriComp...but I think from all ur reviews I think this shop hv the good potential to beat Sri.  biggrin.gif
If I were you I will just report it at Jabatan PENGGUNA.

Dat is wat i did to a Bluetooth accesories shop on Groundfloor. (Forgot the name d...coz dun feel like memorize it).

I bought a bluetooth headset from there. The main purpose for me to purchase this is to allow me listen to MP3 wirelessly. When I buy dat time, the salesman said can support any devices including my K800i which I din bring dat day for testing. Since he said like dat, I buy lor....
But when I got home the bluetooth headset only able to + or - the volume...cannot press play or pause...dun even say prev or next button ler...So I immediate bring back to change within 7 days because I live quite far. As expected, the other salesman said the tin cannot support K800i...den I asked him ur colleague told me it can worked so I demand for money return because there are no other bluetooth headset dat can support K800i for me to exchange. Another as expected, he claimed that his boss not allowed money return. I'm already started to show my dissatisfaction on him as I told him no use for me to buy a thing dat cant work. He insisted and hold firm with his words. So I immediately got to Jabatan Pengguna at The Mall to make report. The first time I feel government is quite effective at Jabatan Pengguna. Within 2 weeks, I and the company already received a court letter to attend court session. At this time, the company start to show their effectiveness, they called me right away and refund to me in CASH. Hehe...and they begged me to write a letter to withdraw my complaint.

I understand my case is notin to do with TM but I just wan to let you guys know Jabatan Pengguna is very effective and help us as a customer a lot!!!  rclxms.gif

My Blacklist Shops:
1) Sri Comp
2) Atom
3) Thundermatch
4) AllIT
*
good job there.
but don't think i can complain to jabatan pengguna with my case. sweat.gif
QiQio
post Jan 3 2008, 10:44 AM

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QUOTE(johnkor @ Jan 3 2008, 01:59 AM)
y allit wo ok wat allit!
*
Not all staff actually..I hate the most is the Malay long hair guy who is incharge in the speaker dept. Whatever I asked got discount or not, he will just say no...with a vr bad attitude...coz at dat time he was listening to his fav song played in one of the speakers displayed. He malas to leave the place to check whether can discount or not.

U worked in AllIT?
Addonics
post Jan 3 2008, 01:23 PM

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i tot thundermatch got an award from pikom...is this why the get awarded???

NasiLemakMan
post Jan 3 2008, 02:32 PM

oh hai! wan naslemak?
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Is allit the one with a supermarket like concept? If so I got a friendly seller there last time.
ykw_86
post Jan 28 2008, 11:50 AM

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Hey guys, is there such a regulation as physical damage must change on spot???? Isn't it 1 week 1 to 1 exchange basis??????
This is wat I was told by those stupid and shit attitude staffs and supervisor. vmad.gif

However after argueing for so long and when it end. Another staff from other department I suppose told me. It is 1 weeks 1 to 1 exchange basis.

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