I found out that I have this problem only with Celcom Wireless Broadband. When I switch to Maxis, TM and UMobile I can watch Astro on the go with no problem through Chrome. Now I'm using TM to go online as I'm unable to go into internet with Celcom Wireless Broadband since yesterday even though the signal is full. Really feel being cheated and I'll be unsubscribing Celcom soon.
Anyway what do you guys think of Unifi Wireless Broadband?

Celcom can changed their Terms and Conditions from time to time. With the 24 months contract being tied up, we can't do much within this period or else pay the penalty cost to unsubscribe it.


Try to call customer care hotline and report this two issues.

questions:

As long as we exceed 30 days testing period then we will get charged for RM499 Penalty fee? no matter we return the modem or not..

I believe so

Anybody know how can I register with Celcom (I want to know my data quota) as I don't have a Celcom line?

Dang! They just cancelled Netflix from Video Walla without officially informing the users! I just scolded them for not informing us! We pay for a subscription to Netflix and if they just change like that, I ask them will they refund the subscription to us? This is a joke!

So did they refund to you?

Of course not. Below is our conversation:

Celcom: Sorry, there is no rebate can be given. You may refer to the TAC for more info. https://www.celcom.com.my/legal/terms-and-c...m-home-wireless
Me: Of course you won’t. And yeah you can change your TAC at anytime. Thanks for your reply anyway. If you can help I don’t want to waste time reading the TAC, please tell me how much is the penalty for cancelling this wireless plan now?
Celcom: You will be charged penalty of RM499.00 inclusive GST with reducing balance, which will be reflected in your final bill.
Me: Understood. Thanks

I love their professionalism!

Normal if they taken out from Video Walla for Netflix. Celcom got their right to do anything to their T&C. I subscribed to Celcom Platinum Package, so far not able to finished up the data given by them despite watching 4K or 8K videos. Of course not under Netflix or iFlix. Astro is the way to watch drama or movies.

Just subscribe celcom home wifi gold plus.. might upgrade to home wifi platinum soon since i got 15 comp in office sharing this celcom broadband. ( no UNIFI , no port for 8mbps streamyx, i need upload speed)

my question is

1)Do you turn off your modem if you're not using?(after office hour/away from home)

2) If I never turn off the modem, will i lost my data?( my previos YTL broadband experience data loss even i didnt use them but it happen in 2012)

3) Any office user here using celcom broadband? how much quota do you use every month?

4) How to use my old Asus DSL-N12HP modem/router as AP for this Huawei router?
(After i disable my DHCP, I couldn't log in into my old Asus router 192.168.1.1, the Asus still broadcast the wifi signal but i couldn't log into the Asus router domain. Please help~~) my huawei domain is using the default IP 192.168.8.1

5) How do you monitor video/music Walla usage from customer service page? or how do you know they are using walla data quota for youtube and other walla partner

6) today is my first day, and i use up to 6gb from 11am to 6pm is that normal?? hmm... I already set all my desktop to metered connection.

1) Never
2) Nope
3) icloud backup for me uses data the most. 1 day could go up to 20gb. I almost finish 150GB every month
4) Asus default should be 192.168.50.1
5) Message them on FB. Compare your quota from Celcom’s website & Modem’s usage page to find whether you are using Video Walla quota or not
6) 15 computers? Normal

5) Message them on FB. Compare your quota from Celcom’s website & Modem’s usage page to find whether you are using Video Walla quota or not
I can't even register with Celcom website because I don't have a Celcom phone line. How can I know my usage vs Video Walla usage? Anyway when I asked them about my usage at Celcom FB they said Celcom FB deal with phone line they don't deal with Celcom Wireless Broadband and asked me to call 1-300 number to ask which is RM0.30 per min. This is too much.

This post has been edited by Charlize1103: Jul 13 2018, 11:53 PM

ermm.. i tried to register with with the celcom.com.my first then complain to them that i couldnt verify because im using boardband simcard

noted thanks!! hmm.. let me try on 192.168.50.1 tomorrow

Yeah I did that and they told me need to have a Celcom phone line to be able to register with the website. Very ineffective I believe they are gradually driving customers away

hmm.. maybe you can go to blue cube again

I did go to Blue Cube and that was what they told me. You mean you manage to register without having to have a Celcom phone line?

I'm with Celcom Gold and I was told by Blue Cube that I have finished off my quota with 10 more days to go. I just watch some youtube and Astro on the go (they are suppose to be on Video Wella) also some low res movies download but I wonder can that finished up my quota so fast. Do I really need Platinum Package to be able to use TVBox? I really wonder would Platinum Package enough for TVBox. Anyway does Astro has 4K and 8K videos?

yup.. they reset my password and send to my email so i can log in to change a new password

Celcom Gold only have 50GB data and 150GB video walla. For high volume usage, I don't think it is sufficient. Upgrade to Platinum package is way more better without interruption.