QUOTE(arepeace92 @ Apr 3 2018, 12:17 PM)
i've done terminate my celcom wireless today.
so conclusion, just give them a reason to terminate. and then by end of the month, they will send out letter to our billing address for the final price 499+gst (maybe) + (stamp cost).
so about the warranty, i had ask blue cube, customer service (1111) and home wirelesss careline (1300113282)
they give different answer, but i think the most reliable is from home wireless careline.
cc said once terminate contract, no more device warranty.
but wireless careline said, if terminate contract, still got the leftoever warranty until 1 year. just bring the necessary receipt to huawei center (eg, amcorp mall).
currently no cooling period for re-apply. once terminate, settle previous penalty, then can apply new.
So, we can keep the modem with no extra cost after paying the RM499 penalty?
The Blue Cube guy in Kuching told me I need to return the modem even if I pay the RM499 penalty.
He said the modem is loan basis. RM499 is penalty for contract, not the modem.
He showed me a screenshot on his phone with RM1200 as the price of the modem.
I don't really trust his info because what he told me isn't stated in the TnC. Moreover I'm the first person to subscribe to this plan from that particular Blue Cube outlet. Might be the first in Kuching too, haha.