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 Luno Malaysia, Your experience, reviews, thoughts

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teq
post Dec 17 2017, 10:42 PM

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QUOTE(ragk @ Dec 17 2017, 01:41 AM)
Seen from the comment in playstore, many ppl complain the charge is very high, any active luno user can verify?

1 of the comment:
I send Bitcoin for 0.00292 . Well thats a small amount for most of you guys. But you know how much Luno charged for the " Bitcoin Send Fee " ? BTC 0.001489 !! THATS MORE THAN HALF FROM WHAT I HAVE SEND!
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I transferred both Bitcoin and ethereum from luno to coinbase few days ago, to my surprise, i receive exactly the same amount of Bitcoin and ethereum in my coinbase wallet, nothing is deducted from my account, anyone know why?

The transfer fee is deducted from the coin that we transfer right? For example if i transfer 1 ethereum, then i should get less than 1 ethereum on my receiving wallet, am i correct?

And the transfer fee is charged by miner instead of Luno right?

This post has been edited by teq: Dec 17 2017, 10:46 PM
Zanmai0146
post Dec 18 2017, 01:01 AM

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QUOTE(Meisterstuck @ Dec 12 2017, 11:13 PM)
Hi, I have a bank account in Singapore for trading purpose.
Do you any wallet service I could use in order to buy BTC by bank transfer from my Singapore bank account?
I have tried signing up CoinHako by using Singapore as place of residence (in order to utilise the money in my Singapore bank account), but they wanted a Singapore mobile number in the "Phone Number Verification" column, which I don't have. Any ideas how to get thru this, or any other wallet you would recommend?

Many thanks.
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Just go buy a number then?
Kilohertz
post Dec 18 2017, 08:23 AM

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Not sure when the deposit/withdrawal to and from Luno account will be unfreezed...
nikazwa
post Dec 18 2017, 03:44 PM

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QUOTE(Kilohertz @ Dec 18 2017, 08:23 AM)
Not sure when the deposit/withdrawal to and from Luno account will be unfreezed...
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I did some withdrawal last Wednesday..until today not yet getting the money..maybe today or tomorrow. Hopefully everything is fine

ragk
post Dec 18 2017, 04:52 PM

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luno deposit/withdrawal still mati?
teq
post Dec 18 2017, 05:37 PM

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QUOTE(ragk @ Dec 18 2017, 04:52 PM)
luno deposit/withdrawal still mati?
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Update from Luno website:

CODE
We successfully made contact with key senior individuals at the bank to resolve the MYR deposit and withdrawal issue. Since it is the weekend, they can’t provide us with any more information, but we have follow-up meetings scheduled for early next week. We will provide another update on Monday afternoon, 18 December 2017, or as soon as more information becomes available.
Posted 2 days ago. Dec 16, 2017 - 15:03 UTC

ragk
post Dec 18 2017, 09:59 PM

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QUOTE(teq @ Dec 18 2017, 05:37 PM)
Update from Luno website:

CODE
We successfully made contact with key senior individuals at the bank to resolve the MYR deposit and withdrawal issue. Since it is the weekend, they can’t provide us with any more information, but we have follow-up meetings scheduled for early next week. We will provide another update on Monday afternoon, 18 December 2017, or as soon as more information becomes available.
Posted 2 days ago. Dec 16, 2017 - 15:03 UTC

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Yeah saw it last night, but dint see any update today yet
nikazwa
post Dec 18 2017, 11:30 PM

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QUOTE(ragk @ Dec 18 2017, 09:59 PM)
Yeah saw it last night, but dint see any update today yet
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I never withdraw money from luno..is there anyone here ever got their withdrawal from luno?how long that they took to credit the money into customers' bank account?
ericlaiys
post Dec 18 2017, 11:51 PM

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QUOTE(nikazwa @ Dec 18 2017, 11:30 PM)
I never withdraw money from luno..is there anyone here ever got their withdrawal from luno?how long that they took to credit the money into customers' bank account?
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I have done it before. That time took a day to mbb
Kilohertz
post Dec 19 2017, 07:50 AM

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QUOTE(rilekrilek @ Dec 19 2017, 12:50 AM)
Looks like bnn really want this luno mati...haih oh welll...
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Still stuck? Damn.. so far that's the latest update ony..
roosie
post Dec 19 2017, 09:40 AM

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I have trouble sending both BTC & ETH from my Luno wallet today, 19/12.. They both show the status of pending. I cancelled the ETH send while keeping the BTC send. Till now, the BTC send is still pending.

I suspect that they are blocking all sending actions. Have reached out to their support, and still waiting for an answer. Has anyone else experienced this?
jack2
post Dec 19 2017, 11:01 AM

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QUOTE(roosie @ Dec 19 2017, 09:40 AM)
I have trouble sending both BTC & ETH from my Luno wallet today, 19/12.. They both show the status of pending. I cancelled the ETH send while keeping the BTC send. Till now, the BTC send is still pending.

I suspect that they are blocking all sending actions. Have reached out to their support, and still waiting for an answer. Has anyone else experienced this?
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not only ETH, BTC also same.. pending for very long hours and have yet to release
roosie
post Dec 19 2017, 11:05 AM

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QUOTE(jack2 @ Dec 19 2017, 11:01 AM)
not only ETH, BTC also same.. pending for very long hours and have yet to release
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So their previous statement posted on 15 Dec is a COMPLETE LIE !

"Note that your funds — digital and local currency — are safe. All other services remain unaffected. You can still use Luno to buy, sell, trade, send, receive and store digital currency."

I'm looking at a capital loss of over RM 5K if Luno does a "Mt. Gox". I should have transferred out all my coins on the first day of buying the coins. This is looking to be an expensive lesson for me.
hong823
post Dec 19 2017, 11:21 AM

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QUOTE(roosie @ Dec 19 2017, 09:40 AM)
I have trouble sending both BTC & ETH from my Luno wallet today, 19/12.. They both show the status of pending. I cancelled the ETH send while keeping the BTC send. Till now, the BTC send is still pending.

I suspect that they are blocking all sending actions. Have reached out to their support, and still waiting for an answer. Has anyone else experienced this?
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I having the same problem too, BTC still showing pending status since yesterday midnight.
teq
post Dec 19 2017, 11:43 AM

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QUOTE(roosie @ Dec 19 2017, 11:05 AM)
So their previous statement posted on 15 Dec is a COMPLETE LIE !

"Note that your funds — digital and local currency — are safe. All other services remain unaffected. You can still use Luno to buy, sell, trade, send, receive and store digital currency."

I'm looking at a capital loss of over RM 5K if Luno does a "Mt. Gox". I should have transferred out all my coins on the first day of buying the coins. This is looking to be an expensive lesson for me.
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our bnm deputy governor will meet Luno this week, let's wait and see

i transferred the btc & eth immediately to coinbase once i bought it from luno.. the reason is to avoid things like this happen..
UpsideDownYeah
post Dec 19 2017, 11:43 AM

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Hmm , no update from them . Suppose to provide update yesterday afternoon .
jack2
post Dec 19 2017, 11:44 AM

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QUOTE(teq @ Dec 19 2017, 11:43 AM)
our bnm deputy governor will meet Luno this week, let's wait and see

i transferred the btc & eth immediately to coinbase once i bought it from luno.. the reason is to avoid things like this happen..
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How do you know?
teq
post Dec 19 2017, 11:45 AM

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QUOTE(jack2 @ Dec 19 2017, 11:44 AM)
How do you know?
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https://www.thestar.com.my/business/busines...ons-each-month/
Voxdei
post Dec 19 2017, 12:44 PM

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Anyone here manage to send their eth or btc out yet? Can’t even transfer 0.1 eth to my bittrex

Update: it went through. took 2 damn hours to send out a measly 0.1 eth though. maybe they were really getting heavy loads of people carting away their money.

This post has been edited by Voxdei: Dec 19 2017, 02:51 PM
DjKenji
post Dec 19 2017, 03:20 PM

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anyone know still can deposit RM to luno at the moment ?

are they process with longer time ?

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