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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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soonwai
post Nov 18 2017, 03:20 PM


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Oopsy, too excited with Hot Wheels. Sorry wrong thread.

Finally unboxed the Mattel Boy Box B RM99 (RM70.29)
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Not bad, my son is awesome happy.
janszmatt


This post has been edited by soonwai: Nov 18 2017, 03:38 PM
soonwai
post Nov 18 2017, 04:56 PM


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QUOTE(vez @ Nov 18 2017, 04:44 PM)
i asked for any confirmation email or number, the person on the line said they will create a report for this upgrade request, and i login to unifi website, i go to My Activity, i do see a report id created at after the time i hang up the phone, but is CLOSED now... (the speed not yet upgrade haha)

the person on the line also mentioned to me dont worry, i can call back 100 to check with them after 7 days if nothing change, eventually my account will have submit the upgrade request after hang up the phone
*
Same here, I have one closed ticket for the call that I made yesterday to do the upgrade. Today I called to ask for a reference/order/ticket number for the upgrade, they gave me the same number.

This post has been edited by soonwai: Nov 18 2017, 04:59 PM
soonwai
post Nov 18 2017, 05:33 PM


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QUOTE(Berserker @ Nov 18 2017, 05:03 PM)
Just got upgraded to 100Mbps. Less than 24 hours activation to new package. Good job TM. rclxm9.gif
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What package does it now show in unifi.com.my?

Example is mine, still no upgrade. :-(
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This post has been edited by soonwai: Nov 18 2017, 05:34 PM
soonwai
post Nov 18 2017, 07:03 PM


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QUOTE(Dickong @ Nov 18 2017, 06:56 PM)
Woh really fast u must be the lucky one, i apply ytd morning n until now no news yet.
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Where did you apply? I did mine via 100 yesterday 9:51am, so far nothing yet. At least 2 who applied at TMPoint already got it, arrsoo and berserker.

I was chatting to the 100 CS, she said should be done in less than 7 days. She said a lot of people doing the upgrade. My previous upgrade performed over phone, VIP10 to Adv30, took 3 business days.

This post has been edited by soonwai: Nov 18 2017, 07:07 PM
soonwai
post Nov 18 2017, 08:30 PM


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QUOTE(OKLY @ Nov 18 2017, 08:08 PM)
When selecting the option during the call to 100, you selected the one for products, promotions and subscription something like that? Did they reverify with you the SMS and when you received it?
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I selected 4 (Promotions). I think it was 4. No, they didn't ask me anything about the SMS, but she checked something before going ahead with the registration. I guess each account probably already has an eligibility flag.

btw, I never did receive the offer SMS, just read about it here on Thursday night and called the next morning. Till now still no offer SMS from them.

This post has been edited by soonwai: Nov 18 2017, 08:32 PM
soonwai
post Nov 18 2017, 09:04 PM


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QUOTE(OKLY @ Nov 18 2017, 08:33 PM)
Gave them a call earlier but that department is closed, weekends only 8.00am until 5.30pm. Will try tomorrow, hopefully can get it.

Will the BTU be changed or the old one can still support until 100mbps?
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She mentioned that their system will detect if I'm on old equipment and if so, will be changed at no charge. She only said the words BTU & router without specifying any criteria for a change. I'm betting that the old BTU with 100mbit ports will be changed to a gigabit one. I guess will get a new router too. I'm, as far as TM records are concerned, still on the original DIR-615 that I got with my VIP5.

The old black Huawei HG850a will work with 100mbps but won't get max speeds. It will be slightly limited to a max of approx 95-97mbps due to 100mbit ethernet port limit and TCP overheads.

Good luck on the upgrade, are you on TQ Surprise 50 at the moment?

This post has been edited by soonwai: Nov 18 2017, 09:04 PM
soonwai
post Nov 18 2017, 09:14 PM


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QUOTE(OKLY @ Nov 18 2017, 09:08 PM)
Perhaps your upgrade pending due to waiting for equipment change?

To the others who already got upgraded to 100mbps, are you equipments pretty new that has a gigabit port?

Yes I’m currently on the thank you surprise 50mbps.
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That's what I suspect too.

I was just typing the below out when you replied.

arrsoo and Berserker
Are your BTUs the ones with gigabit ports?

Dickong
What model is your BTU?

This post has been edited by soonwai: Nov 18 2017, 09:14 PM
soonwai
post Nov 18 2017, 09:58 PM


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QUOTE(vez @ Nov 18 2017, 09:21 PM)
mine is Huawei EchoLife HG8240w, how to check whether it is gigabit port or not?
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The model number tells all. So yours is probably HG8240w-4GE or something like that? That means yours and berserker's BTUs are already gigabit and ready for 100mbps. I guess I'll have to wait a few more days for mine.
soonwai
post Nov 18 2017, 11:50 PM


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QUOTE(fruitie @ Nov 18 2017, 11:25 PM)
Woo, I just noticed I actually received the SMS. rclxms.gif I was too busy these few days and didn't notice it. I'm paying RM 179 excludes GST for 50Mbps, Ruby package and free calls.

So, if I add RM 10 I will get 100Mbps and also Jumbo package right? How about my free calls? Sorry if I'm being ignorant here.

Is there any deadline I should respond if I want to take up this package?

Last question, I know this is just a promotional 24 months package, what will happen after 24 months? Back to my original 50Mbps package or 100Mbps' original price?

Meanwhile, hoping TM will come out more competitive price two years later.
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Just do it! smile.gif
All answers to your questions are in the positive. There's really no downside to this upgrade other than the additional RM10.
Here, all the info I gathered while doing the upgrade over the phone.
https://forum.lowyat.net/index.php?showtopi...post&p=87059012
soonwai
post Nov 18 2017, 11:54 PM


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QUOTE(westlife @ Nov 18 2017, 11:50 PM)
thanks a lot of the clarifications.

Will go and upgrade.  tongue.gif

besides, does it come with free calls?
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Comes with 600mins free calls to TM land, OLNOs and mobiles. After 600mins, free to TM landlines only. This is STD20 (Standard Call Plan RM20), I believe.

This post has been edited by soonwai: Nov 18 2017, 11:55 PM
soonwai
post Nov 19 2017, 12:09 AM


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QUOTE(blstz @ Nov 19 2017, 12:03 AM)
the RM10 upgrade doesn't give you the free call package. it just upgrades the speed to the next available package + hypptv jumbo. unless if you're already having the voice package in your current account.
...
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Thanks for the correction. My current plan already has the STD20.
soonwai
post Nov 19 2017, 12:10 AM


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QUOTE(lyc1982 @ Nov 19 2017, 12:04 AM)
just to confirm:

i am also currently on 50Mbps (free speed upgrade from 30Mbps) and now paying rm179...that means if i upgrade to 100Mbps with rm189, this price will remain the same after 2 years contract ?
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Yes, that's what the CS told me.
https://forum.lowyat.net/index.php?showtopi...post&p=87059012
soonwai
post Nov 19 2017, 12:20 AM


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QUOTE(lyc1982 @ Nov 19 2017, 12:15 AM)
yea i read your post on that.. jus wanna double confirm

does my router or modem (tp-link ac1200) need to be upgraded for 100Mbps ?
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A few posts up, someone who already got the RM10 upgrade confirmed that the "Perpetual Discount" is still listed. I'll let you know about mine but I suspect I won't be getting it for a few more days due to my old equipment, I think TM wants to change the BTU before activating the upgrade.
soonwai
post Nov 19 2017, 12:27 AM


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QUOTE(OKLY @ Nov 19 2017, 12:19 AM)
So for those who did not receive the SMS, how do we start the conversation/request? Say we want to add RM10 to upgrade the speed? I don’t think there’s a name for this promo/plan?
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I just pretended I got the SMS. smile.gif
I think I went something like "Hai, says nak tanya tentang upgrade RM10, boleh tak buat sekarang ataupun kena pergi ke TMPoint?" and went from there. She didn't asked me if I received the SMS.
soonwai
post Nov 19 2017, 12:47 AM


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QUOTE(fruitie @ Nov 19 2017, 12:35 AM)
Hmm. Our leaked news here shows it will be up soon, already in testing phase. Most likely next year will be up or even early next year.
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That makes sense. 100mbps at RM189 is already positioned against TIME's RM149. RM40 more for HyppTV, free mobile calls, Viu, BBC Player, etc. If HyppTV comes with Jumbo pack as standard at this price for new users, it'll be very attractive especially to those like me who have never subscribed to Astro.

And what about TM's Netflix deal? What happened to that? Will there be more?

This post has been edited by soonwai: Nov 19 2017, 12:49 AM
soonwai
post Nov 19 2017, 01:01 AM


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QUOTE(fruitie @ Nov 19 2017, 12:53 AM)
Actually HyppTV package is not important for us because we have Astro and TV box back at home. However, when I relocated my UniFi back to our home, TM actually surprised me with free 1 month HyppTV viewing for all channels and my niece actually enjoyed the cartoons. We actually have kids channels subscribed for Astro but with parental lock. tongue.gif

Even iflix free viewing for TM users also over right? I have stopped watching iflix after my box can no longer use that app.
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Totally the opposite of me. I don't have Astro nor a TVBox. So I actually watch HyppTV but mainly for news. Free iFlix to be over at the end of the year. iFlix is nice when I feel nostalgic and go looking for something classic to watch but don't really see my self subscribing to it.

Netflix and TM news in August.
QUOTE
KUALA LUMPUR (Aug 9): Telekom Malaysia Bhd ™ will be offering its customers access to popular internet television network Netflix by October 2017, as the group expands its content proposition.

Those who subscribe for the service will become Netflix members and will be able to enjoy unlimited viewing of content of a huge library of licensed shows, TV series, films, documentaries and more.
...
http://www.theedgemarkets.com/article/tm-o...etflix-oct-2017

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https://www.lowyat.net/2017/137920/tm-netflix-official/
If you look at the above, UniFi already has iFlix, Viu and BBC Player.

Interesting TIMEs for TM UniFi.

This post has been edited by soonwai: Nov 19 2017, 01:04 AM
soonwai
post Nov 19 2017, 01:23 AM


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Oops, wrong thread.

This post has been edited by soonwai: Nov 19 2017, 01:25 AM
soonwai
post Nov 19 2017, 01:39 AM


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QUOTE(fkinmeng @ Nov 19 2017, 01:32 AM)
For those using tp link ac1200, what's the range like? I find it poorer than my old asus rt-n12hp, wondering how to improve the wifi range for tp link ac1200.
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RT-N12HP range on the same floor at the same power output will be much better due to its antenna gain. Do you know the transmission power of the Asus? It's probably higher than the C1200.
soonwai
post Nov 19 2017, 12:45 PM


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QUOTE(man @ Nov 19 2017, 09:18 AM)
my rm10 upgrade have extra free call package + jumbo.
For those that didnt get sms, can just call 100. they didnt ask me about any sms. just ask my phone number & then they check it.
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Did you have free calls before the RM10 upgrade? What blstz mean is that the free calls plan are carried over from before. The RM10 upgrade doesn't give you free calls if you didn't have it before.
soonwai
post Nov 19 2017, 12:54 PM


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QUOTE(MonkeYsua @ Nov 19 2017, 11:24 AM)
so have u get ur special "call in" upgrade?
I hope u get it, then i will call in do the trick too lol

but mine is 50mbps after TM surprised from 30mbps this year, n already very old customer not sure can get or not  confused.gif
*
Oh yeah, I did mine Friday morning. Already done but not activated because of my old equipment. A few of us here got the 100mbps almost straight away.
https://forum.lowyat.net/index.php?act=ST&f...0#entry87059012

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