Bro Beggarmaster2000

The BT & A5 is from Eacan, the PCB got the Eacan there too, check this - http://www.eacan.com/2009en/Products_a.htm



This post has been edited by 7Eleven: Aug 5 2011, 12:47 AM


Attached thumbnail(s)

Dear Beggarmaster2000,

Thank you for taking time to feedback.

We can see you are quite experienced when it comes to audio and would like you to know that all comments from this forum, even from years back before this team was put in-charge, has been forwarded to our RnD personnel and in turn they will educate the factories on areas where they should place more attention on.

Our process with the factories has always been a learning one, and many of the speakers you see which may look alike, sound very different from when we first started and today. The constant flow of information from our customers to our backend has been key to our current standing, as we had started out this business, working with factories which were unknown to the world, with generally poor standards and been grooming them to a point where even our competitors have tried approaching some of these factories. We acknowledge that this is not enough, and can only promise to work even harder than before.

Also from speaking to you, we realize that much of your anger and frustration (as well as that of some other customers, ex-customers), was because our feedback channels had failed to communicate to you clearly our stand as a company on various issues. We now know and realize the extent to which we have neglected our customers in following up on their experiences, and assure you that this will be changed and improved within these few days/weeks.

Once again, thank you for your feedback. We may not be able to make immediate improvements as everyone in the supply chain will need time to learn, but we will continue striving towards better audio.

Regards,
Team SonicGear

---

Added on August 5, 2011, 10:07 amDear 7Eleven,

We are not sure what is your purpose in bringing this up or what your question is, but as before we are professionals that have absolute respect for companies in our industry, and will not comment on any other brand.

However, we also ask of the same respect for our brand in our fan club thread, and if this is going to be a continuous comparison between our speakers and the speakers of others, a separate thread may be more appropriate.

We can only say that the audio market at the entry to middle-upper levels, is a complex one. With many of the manufacturers working together to improve their technologies, capabilities. The only other clarification that we will make so that our customers do not feel that the whole industry might be a singular monopoly, would be that Leapfrog only owns one audio brand, and that is SonicGear.

We wish you well.

Regards,
Team SonicGear

This post has been edited by SGproductDev: Aug 5 2011, 10:07 AM

mm... questions...

so If I guessed it correct, the upcoming new products designs are 100% created by Sonic Gear and not copying other ppl design already?

Dear power911,

This will largely depend on the capabilities of the factories we are working with. Each of the factories will have its own specialty, some are better in audio, some are better in design. We will maintain the good elements of their products and strive to strike a balance between quality and price.

In the first place, SonicGear has never 'copied' designs. We've learnt from people in our industry, but never have we reproduced a product from any other brand exactly as per what it was. Even in situations where you may have found that other brands and ours have the same design, we can only say that we have never ever copied somebody else's design and we will not comment any further because we cannot account for the actions of any other person or company.

Most large companies have a mixture of sources for the products, OEM, ODM and their own factories. This naturally means that there is a chance that there is a crossover in products between brands. SonicGear is doing is best to increase our number of ODM and products produced from our own factories, but it is not possible to eliminate OEM altogether, because new relations with new factories often have to begin from OEM.

I hope this has been educational and that it answers your question. In summary, no we do not copy designs, but also no, not 100% of products will be 100% by SonicGear. Instead it would be more accurate to say that 100% of SonicGear products, are physical proof of our relations with our many factories and the stronger the relations become, the more innovation the future will hold.

Regards,
Team SonicGear

well I'm just talking about the design only btw.

it's not like you can change much in the amplifier board other than mix matching components

Dear power911,

There's actually a lot we can do about tuning the drivers and such. But even when it comes to design, the limitations come in depending on the stage of development. Sometimes when the products are in its final stages of development when we spot them, there is little we can do to change the design. The moment it hits MP (mass production), creating a new mold or structure will be incredibly costly and will add to the cost to the product.

Hope this helps you to understand some part of our decision making and we are honestly happy that you have taken such interest in our brand and products. =)

Sincerely,
Team SonicGear

Normally...it takes how long to release a new product?

Dear Cosef,

This really depends on 1. What stage we spot the product at, 2. Changes and tuning of the product.

Typically though, after we have confirmed the outer mold of the product, tuning takes about 3-6 months, and production takes about 2-3 months, depending on the factory.

So you're looking at a time frame of about 6-9months for most products.

Some products are just more troublesome to tune than others, these could take up to a year, maybe even two years. Some products never hit the shelves because after all the tuning, just because the market does not seem to want products of that nature anymore.

We apologize for not being able to give a clearer answer with regards to timeframe, but the sure thing that happens from the entire process is that we learn from our mistakes and make new ones, only to improve from it all.

Hope this helps,
Team SonicGear

Passing by,

I'm just being neutral here.

If you guys are not satisfied with the pcb,components,design then don't purchase this product. Think twice, having similar components does not mean copying and unable to deliver satisfactory. Just like borch component used in every single vehicle.

if you feel u got cheated because of similar design/product/component from other brands then don't purchase it.

Don't ask why people are using same things... its like going to a laksa stall and asking why you're using the same bowl as other stalls.
its rather ridiculous to ask people why you're using 10ohm also

even though u know its supplied by the same person also its beyond yr reach to change anything. just tell out you're not satisfied and thats all.. Don't hve to ask why and why and why.



This post has been edited by wyh: Aug 5 2011, 07:18 PM

Nice one...
I'm hoping a new improve product will released soon....

if i didn't buy it, i wouldn't know right? don't talk big when you don't have it!
copying is one thing, imitation is another.... outside buy brand A but inside is brand B
does is it says its a 'compatible' product? no, it's says original.... thats why i feel cheated....
i don't know how you compare to electronics to laksa!

hah i understand if you want to re-start your brand but you are not completely honest and sincere as claimed... previous sonic gear representative tells me other magical stories about why the 'eacan/divoom inside'.

i'm really pissed of myself back then because listen to the salesman blab about how good and cheap
i would have a speaker set that will last me for some time for the same price instead of 6months fail

---

Added on August 5, 2011, 10:04 pmif you want to compare to laksa, where got eat test first then decide not to buy?
speaker where can open and check inside first until payed?
pay di naik kereta lor


This post has been edited by beggarmaster2000: Aug 5 2011, 10:04 PM

lols that's why I never bought any Sonic Gear product XD
will consider once they have fixed and leveled up their quality and such. cuz I want a tatoo duo

Dear Beggarmaster2000,

We suppose after all we've said, we're not sure if you may ever believe us because of some things other people have told you.

We really can't and won't say anything about Eacan and Divoom even though we know exactly what is happening. We probably even have a good guess on who the representative is and this person, was a sales person, not someone from our technical department.

What the sales people know is limited to the product specifications and sometimes they get glimpses of these other brands lingering in our office. Our best guess is that they form their own conclusions and magical stories based on what little they see, and they will never know the whole truth in the manufacturing process because like in any other company, the backend of manufacturing is always kept extremely confidential, and only known by a few key personnel in the company.

We will do our very best to share with you whatever we can and since the day this account was created, we have been as honest and sincere as we possibly can. We hope that even if you may not feel or see this today, that perhaps you may feel that we have been and are continously changing in the near future.

As for your speaker, we regret not being there for customers like yourself and our offer with regards to servicing for yourself and 7Eleven, is open for your consideration up till the end of this year (31st Dec 2011).

There's not much we can do about the sales people who sell our products because they are not under our governance, but we can do our best to provide you with good follow-up service thereafter. =)

We Remain,
Team SonicGear

---

Added on August 6, 2011, 10:05 amDear wyh,

Thank you for the support. After days of coming under fire with numerous question (though we still are happy to answer and share more), it feels good to have someone taking our side for a bit.

=) Just wanted to let you know that your simple gesture made a whole team of SonicGear personnel feel a little happier this morning.

**clarification: Not that we think you're entirely right, but we do believe you are entitled to your personal opinion, and so happens your opinion made us smile =D

Cheers!
Team SonicGear

---

Added on August 6, 2011, 10:14 amDear Cosef,

We really appreciate the interest you have shown =)

Well, after answering whatever questions that may have been left dangling in the air over the last few months and years. Our team will probably continue to reply to forumers, and at the same time update everyone with new products that are coming in over the next few months.

SonicGear launches an average of 1 new product every 1-2 months, so it's plenty to look forward to.

Cheers,
Team SonicGear

---

Added on August 6, 2011, 10:20 amDear power911,

We look forward to the day we may meet your expectations. For now, keep your eyes peeled. =D

Cheers,
Team SonicGear

This post has been edited by SGproductDev: Aug 6 2011, 10:20 AM

One of the new products launched in Computex 2011 - The EarPump PURE - delivering superb clarity and "zero enhancement" reproduction of recordings as they were intended to be heard.

Available in Q4 of 2011 =)


Attached thumbnail(s)

This looks interesting. Looking forward to it.

Any tech to show off?

Sonic gear, i really hope that you do not concentrate on the speaker alone. There are still market for the earphone/headphone as well. I've seen quite a lot of people using sonic gear earpump when taking public transport and therefore this section is marketable and should not be cast aside.(I'm not saying that it sound good, it's just that there is still a market here for both mainstream and audiophile and if sound quality is improved there maybe some audiophile will start talking about sonic gear) I hope that you can improve your quality on the cable side because it is very prone to internal breakage. Just to let you know i've opened a Hp 600 and i've seen weak cable inside even on the cable that link to the next earphone already have few breakage even though it is impossible to touch or break it without opening it. The most common breakage are on the pressure point in the end of 3.5mm jack and the other end that enter the headphone. And also your volume control on the headphone will start to break after some time and have problem of muting one of the channels.

I really hope that you are not just only going to improve on the bulid quality alone but also the sound quality. I hope that if you can't make a good driver maybe you could OEM from some good manufacturer. Lately we've been seeing lots of korean and china brand that offer great sound at a competitive low price. (I'm not talking bout mainstream brand but those that target audiophile community) And i believe most of their driver are OEM from good manufacturers. I've seen that you have the brand recognition among the mainstream but lacks the sound quality that make audiophile proud. Maybe it's great to change the target audience once in a while after all you have already enter the audiophile forum to seek opinion.

And BTW i really like the tuning on the HP600 (warm sounding and a bit towards the relaxed but not quite becoz it seems like the quality with the inaudible highs hurt my ears, i can't hear it but it keeps on giving me pain) but i find that the driver is a limitation for a great headphone, hence my suggestion on improving sound quality on the driver side as well. I've already recabled the headphone with a better quality cable but becoz it's broken long time ago and i do not have a stock hp600, i can't really tell what's the improvement and i don't plan to spend the money to purchase another one to AB them. Even after i've recabled and amped it, I still could not get the driver to improve becoz it hits the end of the journey too early. Now i'm just waiting for my CMOY amp to see if it's possible to break the drivers limitation.

Really hope that my opinion will be good use to you and your team and there are some audiophile that actually target warm sounding headphones.

I really hope that one day you could have been a brand that most of us audiophile will be proud of using. I know some of you might bash me for this but every company have to start from somewhere and a company that listen from customer are those that will survive longer.

Hi Cosef,

Will post the specs when I'm back in the office tmr =)

Regards,
Team SonicGear

---

Added on August 13, 2011, 2:11 amDear Akuma no Hana,

Rest assured that we are not looking to focus on speakers only, our EarPump series has been doing well and we definitely are looking towards expanding it. It takes us far more time to source for and to tune earphone drivers due to the many limitations, including costs and size.

SonicGear has never made a true attempt at the audiophiles market, but we may, very soon. The EarPump series has shown that our earphones do have great potential, and we will work to improve what we have in every way we can.

Thank you for the feedback with regards to the HP600, we do put alot of effort into tuning the drivers, but like you say, there are an endless number of manufacturers which may produce better drivers and we are constantly on a lookout for them. It can be really tough, but we definitely are looking.

Such detailed feedback is definitely useful and we appreciate it very much. =) Thank you for supporting us and watching our backs.

We truly are heartened by the encouragement you've given us, and will use it to fuel our efforts to move towards better audio.

Please do look forward to our latest releases EarPump Aura and EarPump Pure. It will be the best EarPumps we've ever had, and hopefully most (including you), would be at very least pleasantly surprised.

Cheers!
Team SonicGear



This post has been edited by SGproductDev: Aug 15 2011, 02:22 PM

Hey Cosef,

This is what we've got for now.

Features:

Balanced Armature Driver Technology - Conceived for the discerning ear. Experience the clarityt of enhanced highs and mids through these balanced armatures which replace traditional dynamic drivers.

Signature Earpump™ Bass - With our signature bass rivers which deliver unrivalled warmth and power that our users have come to know and adore.

Sound Isolation - The Earpump ™ Pure's space-age silicone earbuds keep ambient noise out and pure sound in, ensuring a total immersion into true hi-fi haven. Comes in 3 sizes for a custom fit.

Speaker Dimension: 15mm
Impedance: 32ohms
Sensitivity: 105dB/mW
Frequency Response: 20Hz - 20,000Hz
Cord length: 1.2M



Hope this helps,
Team SonicGear

This post has been edited by SGproductDev: Aug 15 2011, 02:23 PM

O.o balance armature
expected pricing???
balance armature leh... how many in one earpiece? one or two? or more?