hi,

i bought new morro 3021r with remote ctrl ( volume, bass & treble ), the bass & treble setting are back to zero after trun off the speaker or shut down the pc, any idea how to prevent this?
i dont wanna to configure the bass & treble setting everytime i turn on the pc/speaker..




This post has been edited by huruhara: Aug 3 2011, 05:16 AM

no explain because contains same parts(pcb) inside. sounds fishy? same boss?
inside the pcb is printed with your so called competitor brand

CD2025 looks like an imitation of TEA2025B
units sold as different models, specs and price but on the inside.....
i feel that is being unethical because most customers are not aware just by changing the speaker dome color.
i bought 2 different sets from piramid shopping center with completely different price and found that the insides are the same i feel cheated

Dear Huruhara,

We feel the best way to address this, would be to explain, that the Morro 3021r does not come with onboard memory. It is not possible to power off the speaker and for it to remember it's settings. What you could do is leave your Morro 3021r on standby mode, and even if you were to turn off your PC or any other device, this should not affect the volume settings on your speaker.

Let us know how this works out? =)

Sincerely,
Team SonicGear

hi,

tq, for your quick response, mmmm..the speaker is attached to UPS, ya..i'm leaving it standby, no prob.
my practice is during working or nobody at home i'll turn off all device for safety purpose...this is include the UPS

Dear Beggarmaster2000,

We will not comment further on anything brand specific (Eacan and Divoom) because we need to respect our partner(s) and our competitor(s). When this thread was reopened by us, we had asked of forumers to refrain from topics which are not related to SonicGear. If you would like to discuss specifically other brands, please do so in a separate thread. But, we can explain briefly our operations and you can draw your own conclusion from what you know.

SonicGear works on several models when it comes to speaker production, most are ODM, some are produced in our factories, and some are OEM. It is not possible for any company, to produce such a large number of products, and have all of it done in their own factories. ODM is one of the most common ways of overcoming such supply chain management issues while keeping fixed costs low. We hope this helps you in understanding the process and also why you may have discovered similar components across different brands.

If you examine each PCB carefully, they may look similar, but they are not entirely the same. Each PCB is built to serve its function to each speaker and as mentioned before it is not the only component which affects sound. The build of the speaker, the drivers and many other factors affect the sound quality of a set of speakers. Tuning the drivers itself, is something our engineers spend hours and hours doing, in order to achieve a unique sound, characteristic of each of our speakers. Difference in drivers and build also result in different power consumption needs of the speaker, different specifications in terms of the frequencies it can reach and difference in overall sound. So the reality is, each speaker is very different despite having similar components.

We apologize if you may have felt cheated in realizing that some of these components are shared. Possible recommendations we could suggest would be speakers such as the Morro 3, Morro 2, Morro 1 or the Sonic Space DA series, if you do insist that you would like vastly different internal components.

We understand that you may feel that our response is inadequate, especially with regards to other brands in the same industry, and this is possibly amplified by the fact that you are obviously displeased with our brand in general. But as professionals, it is beyond our means to provide you with explicit information about our partner(s) and competitors, because that would then, be unethical and unacceptable amongst many of the partners we work with. We seek your understanding.

Sincerely,
Team SonicGear

did anyone using A5 armageddon ?
any major problem ?

Bro beggarmaster2000,

I doubt SG got R&D, a SG insider told me most of their products are OEM directly from NIVS China (Evo series are from this factory), they OEM from this factory and this factory got very bad reputation in China - NIvs Group.

Read this - the fake tweeter also happen in China - NIVS 's Fake Tweeter Story

I think LisaChang will reply me soon. lolx

Dear Ghostblind,

We may not be the most objective people in answering your question, as representatives from SonicGear.

However you may be happy to note that the Armaggeddon 5 comes with 1 year warranty. Please do retain your receipt as proof of purchase and the SonicGear service center would be happy to assist you.

Even if the warranty is past its due date, you could call the service center to describe your problem and ask for a quote for repairing your speaker. Typically the cost is relatively low and there are many customers who have kept their SonicGear speakers going for years and years. =)

We hope this helps to allay your doubts, and if you do have any problems making a decision, we only ask that you take time to listen to the products and make your decision based on the size (if you have space constraint), price and audio quality of the various products.

Sincerely,
Team SonicGear

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Added on August 3, 2011, 10:25 amDear 7Eleven,

We are not aware of what your sources might be, but as before we will not comment on other brands. We can only clarify that it is not true that we do not have R&D, because even in doing OEM, the final product is never the same after adjustments, as the product presented directly from the factory. Not to mention that we do have stakes in our own factories in China.

A simple answer to reveal the untruth in most of our products being OEM(ed) directly from 1 factory, is that there is no factory in China that can produce even a quarter of the speaker models we have, in the quantities we require to meet consumer demands. No factory has enough production lines, nor enough capability to do so, it is close to impossible.

The 'fake tweeter' situation had been explained in one of our earlier posts when closing this thread. In short, this has since been rectified and we would strongly encourage customers who find that their tweeters are not working, to approach our service centres.

We hope that forumers can respect this thread, and understand that we are unable to comment on other brands. We can only account for our own actions, but we cannot do so for any other brand, regardless of their relations (or the lack thereof) with us.

Thank you for your kind understanding.

Regards,
Team SonicGear

This post has been edited by SGproductDev: Aug 3 2011, 10:25 AM

I would like to see how does the insides of Sonic Gear company/factory looked like

would be cool to see the 'Behind the Scenes' of it

mm... looking forward towards Sonic Gear improvements

This post has been edited by power911: Aug 3 2011, 02:07 PM

see what is printed on pcb



budget constraint till my sat can burn

had to replace it cost more than set itself

no recall for people who already buyed fake tweets? and old stock still on shelves?

lucky its not hazard to health!

This post has been edited by beggarmaster2000: Aug 3 2011, 02:45 PM

owned enzo7000 but after a year its turn into burned subwoofer and dead control panel. and i when bought that its around rm530. and heck there is no more enz7000 anymore.

Feel cheated for that premium price? Absolutely.

I don't know what your mean "batch problem"???
I got 3 friends using the evo 5 now, 1 bought on 2006, 1 on 2007 and 1 on 2009, all came with fake tweeter, does it mean the evo 5 produce on 2006, 2007 and 2009 all suffer the manufacturing default?? If yes, i think Sonic Gear should recall all the Evo 5 which produce on 2006, 2007 and 2009.


See the youtube, i really don't know how a plastic can produce sound?? Can anyone from Sonic Gear tell me??

Fyi, i'm a user of Evo 3 and i really can't believe i paid RM109 for this tweeter

@ SGproductDev Does ur mobile link (iPhone version) still in production? Hope u can reply this.

Dear Beggarmaster2000 and 7eleven,

We recognize that you both are addressing the same issue and thus the collective response.

Fortunately (or it may seem unfortunately to some), the Evo series did not have a batch problem and we had checked all stocks that were shipped into our headquarters and out in 2010, as soon as we were alerted of this issue. There were some which were faced with this problem and doing a recall would not be justified due to the low percentage (less than 4%). Thus we would advise customers who do find that their tweeters are not operational to approach our service centers.

If you must have a set of speakers with good tweeters, we would advise going for the Evo 7 and above, which use slightly more expensive tweeters for better sound.

Unfortunately if our balance between price and product is unable to satisfy you for now, we can only ask for your patience and that we are working out all the kinks, all the time.

We have noticed that both of you have made many similar posts on the forums and realize that this particular incident must really bother you and thus would like to offer you both free servicing for both your speakers (with this particular problem) regardless of the warranty. If you could PM us your details, we will forward them to the service centre and alert them to this particular situation, an approximate time would be good as well.

We hope where we have made mistakes, we can also make ammends.

Sincerely,
Team SonicGear

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Added on August 4, 2011, 12:08 amDear redframelowyat,

There some of our customers who are still using the enzo7000 and are happy with their purchase, and there have been others who are in situations like yours. If you really would like to repair your enzo7000 to resell or to continue using it, please do drop us a PM with your details (date of purchase) and we will do our best to help you.

We can understand that this must have been a disappointment and empathize with your frustration, if you would allow us to, we would be happy to help you.

Sincerely,
Team SonicGear

This post has been edited by SGproductDev: Aug 4 2011, 12:08 AM

hello, i want to ask something about my evo 5 Pro which i just bought it, the EQ display remain flat even when i play a song, but after when i max out the bass and volume it only "move", so i just want to ask... is the display bass on Bass?

date of purchase around may 2008. turn into junk in sept 2009 untill now.
i have no more desire to repair the product anymore since its already un economic already if you add up the price and some more fixing dead sub and burned control panel.

Dear wkkm007,

Our stocks for mobile link have been depleted and the new shipment won't be in for a good 1-2 months because we're making some improvements to some components.

It is still in production, but would like to ask for your kind patience as the warehouse does not have stocks at this point in time and it is difficult for us to advise which stores may still have some on hand.

Hope this helps =)

Regards,
Team SonicGear

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Added on August 4, 2011, 9:45 amDear redframelowyat,

Would just like you to know that we understand, and that even though you are Anti SonicGear at this point due to this incident, there is little we can do, other than to improve our furture product offerings.

We accept the criticism you have delivered and our solution may not meet your expectations as a consumer, we ask that if you ever change your mind, to let us know. So that we can find the spare parts for your speaker in advance, and await your appearance at our service centre, cutting down waiting time.

Usually repairing costs post warranty are about 35% of the product price (in this case about 150RM), for a product like the enzo7000 which has been EOLed, the costs to us are greater than 35% in order to repair it because of the scarcity of spare parts, but if you do pop us a message, we would be able to put aside the parts your speakers require and save you abit of time.

We hope you are well, and wish you a fruitful life.

Sincerely,
Team SonicGear



This post has been edited by SGproductDev: Aug 4 2011, 09:45 AM

wa? literally ignore me ==?,
third day, buzzing sound came out from my evo 5 pro satellite
gg?

Dear Luis21,

Pardon the slightly delayed reply, was getting a confirmation before the post.

The display is soley for the bass, when your bass hits, the lights move. =)

How loud is the buzzing sound? Typically in between songs a slight buzz is quite normal.

Hope this helps.

Sincerely,
Team SonicGear

tanks but i pass this offer too =)

all is left is this thingy nao


you can't fix this, my this set has another brand inside =)