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PC Audio SonicGear Fans Club, Trust Your Ears

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SGproductDev
post Aug 2 2011, 12:13 PM

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Thank you all for your comments and criticism. In terms of product development, even though we do have our own limitations because we are a rather small company, rest assured we are doing our best to satisfy every customer's need.

Addressing a few issues that were brought up in this forum,

1. With regards to drivers without protection:
SonicGear took a risk when they did the unprecedented, which was to launch a large number of speakers with unprotected drivers, in order to give a certain look to their speakers. The Evo series was one such series, and so was the Tatoo series. Right from the beginning, we did receive mixed responses with regards to our decision. Some loved it because of the simplified, open feel. Some hated it because the drivers were exposed and often were subjected to abuse from children. Our staff at SonicGear faced this same dilema, because while the speakers looked good on the shelves, we often times had to deal with frequent replacement of the drivers due to young children and big babies, who did not have the maturity to respect the property of others. We took some time to do RnD, to come up with solutions for the open driver, trying to maintain the look while increasing proctection. As a result, we decided to expand both these series with new products which come with drivers which are sheltered. This would include the Evo8 which still has exposed drivers, but the lower drivers are covered, as well as the Tatoo 321, which has all its drivers covered.

2. 'Fake' tweeters.
Thank you for the feedback and it is because of alert consumers like yourselves, that we had discovered some of our speakers indeed had tweeters which were not connected. We are aware of the mistakes our factor(y/ies) have made and putting greater effort into our QC. Consumers who find that their tweeters are not working are strongly encouraged to approach our respective service centers, if it indeed is a manufacturing default, we will make ammendments accordingly.

Other various comments on our products and brand name as a whole have been taken into account and we are working on it. SonicGear may not be JBL or Bose today, but we are working on it. We started off as nothing, selling only speakers from our pioneer Evo series. It was because of customers like yourselves (old and new) that we have made it as far as we have today. We are grateful, regardless of what you may own right now and hope that in the last many years, be it whether you have chosen one of our products or a product of another brand, that you have given us a fair chance to perform and 'Trust(ed) Your Ears' instead of purchasing speakers by brand alone.

Our sales and growth is proof of consumers giving us a fair chance, and we will do our best in the years to come to earn your continued support. With this we would like to close this thread and will open a new thread for queries.

We remain humble,
Team SonicGear

This post has been edited by SGproductDev: Aug 2 2011, 12:14 PM
SGproductDev
post Aug 2 2011, 12:24 PM

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Dear All,

This is a thread for discussion as well as for person(s) who have queries regarding SonicGear products to get answers.

Team SonicGear will do our best to respond within 2-3 working days. There are times when we may be busy with various shows in Malaysia or other countries and we may take sometime to respond. We seek your understanding.

We look forward to reciving constructive feedback (good and bad) and hope that person(s) posting will adhere to the basic rules of the forum, of respect and remaining relevant to the content of this thread.

For a start, some have submitted threads on where they can repair their products in this forum. Our Malaysian branch which handles RMA is located at

21 Jalan PJU 3/46
Sunway Damansara 47810
Petaling Jaya, Selangor
MALAYSIA

You may also wish to contact our customer service centre at 03-7803 6703.

Typically our service is quick and servicing+waiting should not take more than an hour or two. If the waiting time is likely to be long, we will do a 1-1 exchange.

All SonicGear products have a 1-year warranty from its date of purchase. Producing your receipt as a form of proof would be sufficient. =)

With that, we open this thread up for discussion.

Happy to serve,
Team SonicGear
SGproductDev
post Aug 2 2011, 12:36 PM

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QUOTE(aztoiozalan @ Aug 2 2011, 12:26 PM)
err cannot put in SOnic Gear trust ur ear club ? should be same rather than create new one to attract more attention =_="
just my 2 cents icon_rolleyes.gif
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Hi Antoiozlan,

As with most fan club pages when it gets very long or when the thread is old, it is good to close the thread and open a new one with more relevant and updated information, so that it makes it easy for consumers to retrieve information they need.

Our last thread was started in 2007, started and maintained by staff, of which a number are possibly no longer in the company. It then makes sense to open a new thread where the responses are organized by the current group of young and vibrant staff, who have the time and patience to respond to various questions and should only be held accountable for their responses during the relevant timeframe.

I hope this answers your question. =)

Regards,
Team SonicGear
SGproductDev
post Aug 2 2011, 02:55 PM

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QUOTE(power911 @ Aug 2 2011, 01:48 PM)
would also be cool if you guys decided to make speakers with better and thicker MDF boards instead of the classic lightweight hardboard

ohya, add more fillings to absorb the hollow sounding speakers in your products smile.gif
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Dear power911,

Thank you for the feedback. =)

I am not entirely sure what you mean by we should use MDF boards, because most of our speakers are made from MDF boards and this is pretty much an industry standard. If you do have an idea of which model of speaker you are referring to, it really would help =) MDF is a type of hardboard btw, and its stiffness and density makes it a popular choice for speaker cabinets. There are however thicker forms of MDF (1/8", 1/4") which are also termed as hardboard or HDF, these are relatively more expensive and are usually not used in mainstream audio products. We do look into using a variety of materials for our products and for the best acoustic quality, we use certain types of solid wood for our valve series of radios with aux in functions. The sound is delightfully warm and clear but it also results in a hefty price tag. Conclusion? If you could furnish us with more details, it would be great, but in the mean time, we have noted your concerns in terms of materials and would like to highlight that we are constantly looking into how we can improve the quality of our products while maintaining low costs.

With regards to fillings we do have some models of speakers which have fillings in the subs which, like you say, helps the speaker to produce fuller sounds (in particular for the bass). One such model is the Armaggeddon A7. The reason why some speakers do have the fillings and some do not, depends on the innate sound balance of the speakers and whether a slightly punchier or slightly muted bass is best suited to produce a good overal sound. Sometimes it is also dependent on each user's preference, and hopefully with our wide variety of products with many options in terms of sound and aesthetics, we have something which caters to every customer's needs and wants.

I hope this is an adequate response to your comments. All in all the message is simple, we are working on it. =)

Sincerely,
Team SonicGear
SGproductDev
post Aug 2 2011, 04:09 PM

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QUOTE(power911 @ Aug 2 2011, 03:49 PM)
I would expect softer MDF boards used for the satellites. It doesn't feel like MDF wood to me as it does feel like Hardboard (as you said, HDF boards)

The subwoofer is great and I do not have anything to complain about. (especially the Armageddon series)

But as for series like the new EVO Platinum(an example) the satellites wood seems to feel too hard and brittle, plus lightweight (which cause unwanted vibrations)

I may not be able to tell much details as I do not own these speakers but as far as I could remember I've once experimented (hacked in) my friend's Sonic Gear and I've noticed the satellites alone needs to be more solidly build and not interfered by it's own vibrations.
Weight it up maybe? I'm not sure, customers wouldn't want heavy products too. But I hope the satellites alone wouldn't vibrate too much, causing muddy sounds

Plastic isn't good for speakers but to keep designs awesome plastic are required to use... so I can't complain about that

(ps: it's awesome that we could communicate with Team Sonic Gear and able to tell what is our opinions  )
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Dear power911,

Thank you for the compliments on our Armaggeddon Series, it has been our pride and joy. =)

We will do our best to identify which satalite(s) are faced with this issue and see what we can do. Each of our speakers are made for different types of consumers, so some have more concerns with regards to aesthetics, some are more bothered about size, some find clarity more important etc etc., while maintaining a resonable price. We do hope in the process of addressing your concerns we will develop more products which are able to meet more of these demands in the near future. If using soft MDF would improve the sound of the satalites, it would be more cost effective than using HDF. I will check with my technicians with regards to this and see what we can do.

Plastics can produce fairly good sound (relative to the price) as well, you could listen to our new Tatoo 202 and Tatoo 303xb, a 2.0 version and revamp of the old tatoo303 respectively.

We are happy to assist you in what ways we can, and we are also happy to learn from the experience of our customers.

Sincerely,
Team SonicGear


Added on August 2, 2011, 4:21 pm
QUOTE(wkkm007 @ Aug 2 2011, 03:59 PM)
user posted image

For iphone version. I own this cable but spoil edi. Where can get this? I am looking the whole lowyat plaza viewnet, sricom, all IT, tundermach other but no 1 selling it sad.gif  sad.gif  sad.gif  In KL where got Sonic Gear shop? Can old 1 be repair?
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Hi wkkm007,

I would advise that you call our service center (number is in the first post) to ask if they can repair it and at what cost. It would also be possible to ask them if you may be able to get the product in any stores in KL at this point in time.

Hope this helps,
Team SonicGear

This post has been edited by SGproductDev: Aug 2 2011, 04:21 PM
SGproductDev
post Aug 3 2011, 02:07 AM

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QUOTE(Cosef @ Aug 2 2011, 08:25 PM)
I was hoping Sonic Gear can improve overall quality such as better wood quality, better electronic components quality. We here willing to pay more for quality rather than just low price only.

In design, try to avoid fancy lighting like Evo series, it actually not a key for good looking to me.

Remember to make sure the cable don't snapped easily internal that cause like only 1 channel got sound. The only remedies I know is to use wind up the cable in round shape instead of common one. Plug oxidize problem was quite serious in Sonic Gear product also.

Hope this would help biggrin.gif
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Dear Cosef,

SonicGear is positioned as brand which carries products from entry to mid levels. So if you really need a speaker with better wood and electronic components we do have some which may possible fit your considerations. =)

The Evo series was our pioneer series and has sold well for many years, it has its own market and if its looks do not appeal to yourself, we can only ask for your kind tolerance when you do see it on the shelves.

I feel your points are very much valid and we really do our best to improve, so please do have patience with us and we sincerely thank you for your suggestions. Sometimes customers can come up with even better solutions than those of us in the industry.

Sincerely,
Team SonicGear


Added on August 3, 2011, 2:12 am
QUOTE(beggarmaster2000 @ Aug 2 2011, 08:57 PM)
VENDOR, WHEN YOU ARE IN LOWYAT.NET PLEASE FOLLOW THE RULES.
STOP THE SPAM! USE THE EXISTING THREAD!
this is NOT GARAGE SALES SECTION!

even Bro Ed****r respects LOWYAT.NET
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Dear Beggarmaster2000,

Thank you for your feedback with regards to the rules and regulations. I have seen several fan club threads from Edifier and had thus concluded that a new thread should have been applicable to a situation where the previous thread is 4 years old. Such a long space in time between the two threads should point towards the lack of intention to spam, but we respect the moderator's decision for casting the new thread back into its previous place.

No disrespect was intended in starting a new thread, and the lack of intent for spamming is quite clear. But nonetheless we apologize if we may have offended fans of the Lowyat.net forums.

Regards,
Team SonicGear


Added on August 3, 2011, 2:22 am
QUOTE(beggarmaster2000 @ Aug 2 2011, 09:29 PM)
if you are really sincere, please come clean with us
tell us about EACAN and DIVOOM

and also tell us why most of your products contain CD2025 and sold at different prices?
[attachmentid=2364865]

hmmn.. LisaChang and SGproductDev account created about same time..... hmm.gif
style of posting and behavior of post intervals also......
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Dear Beggarmaster2000,

Every company has its suppliers and even if you were to post the same questions to Eacan and Divoom, or to any other respectable brand, none would not be able to provide you with a direct response, out of respect for our suppliers and competitors alike. I can only advise that you take a look at the year of establishment, the year of launch of the various speakers and come to your own conclusion. =)

As for the circuit board, CD2025 is a common circuit board used across many models of speakers of many brands. The difference in prices could be a result of materials used for building the speaker, be it in terms of the aesthetics or the acoustics. If you would like a more detailed response, a better way would be to provide me with further details with regards to which products you may like to understand.

We are not sure who LisaChang is and are unable to comment, we hope you may understand.

Hopefully this has answered some of your queries, we can feel that you may have been agitated by our products, or our people and would like to take this opportunity to seek your understanding as a growing brand in this region, for our flaws as well as thank you for your feedback.

Sincerely,
Team SonicGear


Added on August 3, 2011, 2:29 am
QUOTE(nismo91 @ Aug 2 2011, 10:42 PM)
well well well, it's been a while since there is official sonic gear person here. what can i say? i can only give a suggestion, which is to improve your product performance and reliability. surely sonic gear may look attractive to some, but what is aesthetic without the good performance and reliability.

if you provide technical support assist through forum it would be great, except there are just too many SG haters over here lol. haters gonna hate, no matter what speaker brand it is. fortunately i have never owned any SG before.
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Dear Nismo91,

Thank you for your suggestion. We really do spend a lot of time on product improvements, but the growth we have had over the last few years has been overwhelming in terms of product development and we need some time to cope with the issues which come up with every single product. A wide range has its pros and cons in that the consumers have the freedom to choose, but on our part it has been a serious challenge coping with the large number of products.

We also sincerely appreciate the heads up with regards to the response we are likely to receive. Before setting up this account, many older colleagues have advised against posting, and we believe, quite rightfully, with regards to the lowyat.net forum. Regardless, as a new generation which will be the future of the company, as a team we have decided to support each other through thick and thin, to do our best to provide assistance to our customers in every channel we can. In comparison with any other challenges we have faced as a team, the responses here which sometimes make our hearts sink as we ponder on how we may improve are far more difficult to deal with than any other.

With this we thank you for your kind words and advice, and hope that we may remain strong.

Sincerely,
Team SonicGear


Added on August 3, 2011, 2:34 am
QUOTE(freeman_86 @ Aug 3 2011, 12:08 AM)
i still own a 6 or 7 years old blue thunder 1 and it's still working fine!
so, i believe SG still can improve their product since they had done it in the past.........
my suggestion for SG is try to provide few product in high end PC multimedia speaker category too...
good luck!
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Dear Freeman_86,

Thank you for your support. Customers like you are the reason why we exist and have the will to continue developing new, and improving current products.

We are looking into products in the mid-upper levels for multimedia speakrs, but finding the right partners to develop such products is very trying and will take sometime. This is something which will happen in time to come, and we ask for your patience.

From Team SonicGear, we wish that you maybe well and once again, thank you for your support.

Best Regards,
Team SonicGear

This post has been edited by SGproductDev: Aug 3 2011, 02:34 AM
SGproductDev
post Aug 3 2011, 09:33 AM

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QUOTE(huruhara @ Aug 3 2011, 05:14 AM)
hi,

i bought new morro 3021r with remote ctrl ( volume, bass & treble ), the bass & treble setting are back to zero after trun off the speaker or shut down the pc, any idea how to prevent this?
i dont wanna to configure the bass & treble setting everytime i turn on the pc/speaker..
user posted image
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Dear Huruhara,

We feel the best way to address this, would be to explain, that the Morro 3021r does not come with onboard memory. It is not possible to power off the speaker and for it to remember it's settings. What you could do is leave your Morro 3021r on standby mode, and even if you were to turn off your PC or any other device, this should not affect the volume settings on your speaker.

Let us know how this works out? =)

Sincerely,
Team SonicGear
SGproductDev
post Aug 3 2011, 10:02 AM

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QUOTE(beggarmaster2000 @ Aug 3 2011, 07:50 AM)
no explain because contains same parts(pcb) inside. sounds fishy? same boss?
inside the pcb is printed with your so called competitor brand

CD2025 looks like an imitation of TEA2025B
units sold as different models, specs and price but on the inside.....
i feel that is being unethical because most customers are not aware just by changing the speaker dome color.
i bought 2 different sets from piramid shopping center with completely different price and found that the insides are the same i feel cheated
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Dear Beggarmaster2000,

We will not comment further on anything brand specific (Eacan and Divoom) because we need to respect our partner(s) and our competitor(s). When this thread was reopened by us, we had asked of forumers to refrain from topics which are not related to SonicGear. If you would like to discuss specifically other brands, please do so in a separate thread. But, we can explain briefly our operations and you can draw your own conclusion from what you know.

SonicGear works on several models when it comes to speaker production, most are ODM, some are produced in our factories, and some are OEM. It is not possible for any company, to produce such a large number of products, and have all of it done in their own factories. ODM is one of the most common ways of overcoming such supply chain management issues while keeping fixed costs low. We hope this helps you in understanding the process and also why you may have discovered similar components across different brands.

If you examine each PCB carefully, they may look similar, but they are not entirely the same. Each PCB is built to serve its function to each speaker and as mentioned before it is not the only component which affects sound. The build of the speaker, the drivers and many other factors affect the sound quality of a set of speakers. Tuning the drivers itself, is something our engineers spend hours and hours doing, in order to achieve a unique sound, characteristic of each of our speakers. Difference in drivers and build also result in different power consumption needs of the speaker, different specifications in terms of the frequencies it can reach and difference in overall sound. So the reality is, each speaker is very different despite having similar components.

We apologize if you may have felt cheated in realizing that some of these components are shared. Possible recommendations we could suggest would be speakers such as the Morro 3, Morro 2, Morro 1 or the Sonic Space DA series, if you do insist that you would like vastly different internal components.

We understand that you may feel that our response is inadequate, especially with regards to other brands in the same industry, and this is possibly amplified by the fact that you are obviously displeased with our brand in general. But as professionals, it is beyond our means to provide you with explicit information about our partner(s) and competitors, because that would then, be unethical and unacceptable amongst many of the partners we work with. We seek your understanding.

Sincerely,
Team SonicGear
SGproductDev
post Aug 3 2011, 10:14 AM

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QUOTE(Ghostblind @ Aug 3 2011, 10:03 AM)
did anyone using A5 armageddon ?
any major problem ?
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Dear Ghostblind,

We may not be the most objective people in answering your question, as representatives from SonicGear.

However you may be happy to note that the Armaggeddon 5 comes with 1 year warranty. Please do retain your receipt as proof of purchase and the SonicGear service center would be happy to assist you.

Even if the warranty is past its due date, you could call the service center to describe your problem and ask for a quote for repairing your speaker. Typically the cost is relatively low and there are many customers who have kept their SonicGear speakers going for years and years. =)

We hope this helps to allay your doubts, and if you do have any problems making a decision, we only ask that you take time to listen to the products and make your decision based on the size (if you have space constraint), price and audio quality of the various products.

Sincerely,
Team SonicGear


Added on August 3, 2011, 10:25 am
QUOTE(7Eleven @ Aug 3 2011, 10:06 AM)
Bro beggarmaster2000,

I doubt SG got R&D, a SG insider told me most of their products are OEM directly from NIVS China (Evo series are from this factory), they OEM from this factory and this factory got very bad reputation in China - NIvs Group.

Read this - the fake tweeter also happen in China - NIVS 's Fake Tweeter Story

I think LisaChang will reply me soon. lolx
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Dear 7Eleven,

We are not aware of what your sources might be, but as before we will not comment on other brands. We can only clarify that it is not true that we do not have R&D, because even in doing OEM, the final product is never the same after adjustments, as the product presented directly from the factory. Not to mention that we do have stakes in our own factories in China.

A simple answer to reveal the untruth in most of our products being OEM(ed) directly from 1 factory, is that there is no factory in China that can produce even a quarter of the speaker models we have, in the quantities we require to meet consumer demands. No factory has enough production lines, nor enough capability to do so, it is close to impossible.

The 'fake tweeter' situation had been explained in one of our earlier posts when closing this thread. In short, this has since been rectified and we would strongly encourage customers who find that their tweeters are not working, to approach our service centres.

We hope that forumers can respect this thread, and understand that we are unable to comment on other brands. We can only account for our own actions, but we cannot do so for any other brand, regardless of their relations (or the lack thereof) with us.

Thank you for your kind understanding.

Regards,
Team SonicGear

This post has been edited by SGproductDev: Aug 3 2011, 10:25 AM
SGproductDev
post Aug 4 2011, 12:00 AM

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QUOTE(beggarmaster2000 @ Aug 3 2011, 02:35 PM)
see what is printed on pcb
user posted image
budget constraint till my sat can burn
user posted image
had to replace it cost more than set itself

no recall for people who already buyed fake tweets? and old stock still on shelves?

lucky its not hazard to health!
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QUOTE(7Eleven @ Aug 3 2011, 09:19 PM)
I don't know what your mean "batch problem"???
I got 3 friends using the evo 5 now, 1 bought on 2006, 1 on 2007 and 1 on 2009, all came with fake tweeter, does it mean the evo 5 produce on 2006, 2007 and 2009 all suffer the manufacturing default?? If yes, i think Sonic Gear should recall all the Evo 5 which produce on 2006, 2007 and 2009.

   
See the youtube, i really don't know how a plastic can produce sound?? Can anyone from Sonic Gear tell me??

Fyi, i'm a user of Evo 3 and i really can't believe i paid RM109 for this tweeter

user posted image

user posted image
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Dear Beggarmaster2000 and 7eleven,

We recognize that you both are addressing the same issue and thus the collective response.

Fortunately (or it may seem unfortunately to some), the Evo series did not have a batch problem and we had checked all stocks that were shipped into our headquarters and out in 2010, as soon as we were alerted of this issue. There were some which were faced with this problem and doing a recall would not be justified due to the low percentage (less than 4%). Thus we would advise customers who do find that their tweeters are not operational to approach our service centers.

If you must have a set of speakers with good tweeters, we would advise going for the Evo 7 and above, which use slightly more expensive tweeters for better sound.

Unfortunately if our balance between price and product is unable to satisfy you for now, we can only ask for your patience and that we are working out all the kinks, all the time.

We have noticed that both of you have made many similar posts on the forums and realize that this particular incident must really bother you and thus would like to offer you both free servicing for both your speakers (with this particular problem) regardless of the warranty. If you could PM us your details, we will forward them to the service centre and alert them to this particular situation, an approximate time would be good as well.

We hope where we have made mistakes, we can also make ammends.

Sincerely,
Team SonicGear


Added on August 4, 2011, 12:08 am
QUOTE(redframelowyat @ Aug 3 2011, 08:34 PM)
owned enzo7000 but after a year its turn into burned subwoofer and dead control panel. and i when bought that its around rm530. and heck there is no more enz7000 anymore.

Feel cheated for that premium price? Absolutely.
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Dear redframelowyat,

There some of our customers who are still using the enzo7000 and are happy with their purchase, and there have been others who are in situations like yours. If you really would like to repair your enzo7000 to resell or to continue using it, please do drop us a PM with your details (date of purchase) and we will do our best to help you.

We can understand that this must have been a disappointment and empathize with your frustration, if you would allow us to, we would be happy to help you.

Sincerely,
Team SonicGear

This post has been edited by SGproductDev: Aug 4 2011, 12:08 AM
SGproductDev
post Aug 4 2011, 09:31 AM

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QUOTE(wkkm007 @ Aug 3 2011, 11:25 PM)
@ SGproductDev  Does ur mobile link (iPhone version) still in production? Hope u can reply this.
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Dear wkkm007,

Our stocks for mobile link have been depleted and the new shipment won't be in for a good 1-2 months because we're making some improvements to some components.

It is still in production, but would like to ask for your kind patience as the warehouse does not have stocks at this point in time and it is difficult for us to advise which stores may still have some on hand.

Hope this helps =)

Regards,
Team SonicGear


Added on August 4, 2011, 9:45 am
QUOTE(redframelowyat @ Aug 4 2011, 06:09 AM)
date of purchase around may 2008. turn into junk in sept 2009 untill now.
i have no more desire to repair the product anymore since its already un economic already if you add up the price and some more fixing dead sub and burned control panel.
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Dear redframelowyat,

Would just like you to know that we understand, and that even though you are Anti SonicGear at this point due to this incident, there is little we can do, other than to improve our furture product offerings.

We accept the criticism you have delivered and our solution may not meet your expectations as a consumer, we ask that if you ever change your mind, to let us know. So that we can find the spare parts for your speaker in advance, and await your appearance at our service centre, cutting down waiting time.

Usually repairing costs post warranty are about 35% of the product price (in this case about 150RM), for a product like the enzo7000 which has been EOLed, the costs to us are greater than 35% in order to repair it because of the scarcity of spare parts, but if you do pop us a message, we would be able to put aside the parts your speakers require and save you abit of time.

We hope you are well, and wish you a fruitful life.

Sincerely,
Team SonicGear



This post has been edited by SGproductDev: Aug 4 2011, 09:45 AM
SGproductDev
post Aug 4 2011, 01:17 PM

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QUOTE(Luis21 @ Aug 4 2011, 12:17 AM)
hello, i want to ask something about my evo 5 Pro which i just bought it, the EQ display remain flat even when i play a song, but after when i max out the bass and volume it only "move", so i just want to ask... is the display bass on Bass?
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QUOTE(Luis21 @ Aug 4 2011, 12:13 PM)
wa? literally ignore me ==?,
third day, buzzing sound came out from my evo 5 pro satellite
gg?
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Dear Luis21,

Pardon the slightly delayed reply, was getting a confirmation before the post.

The display is soley for the bass, when your bass hits, the lights move. =)

How loud is the buzzing sound? Typically in between songs a slight buzz is quite normal.

Hope this helps.

Sincerely,
Team SonicGear
SGproductDev
post Aug 5 2011, 09:36 AM

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QUOTE(beggarmaster2000 @ Aug 4 2011, 11:58 PM)
tanks but i pass this offer too =)

you can't fix this, my this set has another brand inside =)
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Dear Beggarmaster2000,

Thank you for taking time to feedback.

We can see you are quite experienced when it comes to audio and would like you to know that all comments from this forum, even from years back before this team was put in-charge, has been forwarded to our RnD personnel and in turn they will educate the factories on areas where they should place more attention on.

Our process with the factories has always been a learning one, and many of the speakers you see which may look alike, sound very different from when we first started and today. The constant flow of information from our customers to our backend has been key to our current standing, as we had started out this business, working with factories which were unknown to the world, with generally poor standards and been grooming them to a point where even our competitors have tried approaching some of these factories. We acknowledge that this is not enough, and can only promise to work even harder than before.

Also from speaking to you, we realize that much of your anger and frustration (as well as that of some other customers, ex-customers), was because our feedback channels had failed to communicate to you clearly our stand as a company on various issues. We now know and realize the extent to which we have neglected our customers in following up on their experiences, and assure you that this will be changed and improved within these few days/weeks.

Once again, thank you for your feedback. We may not be able to make immediate improvements as everyone in the supply chain will need time to learn, but we will continue striving towards better audio.

Regards,
Team SonicGear


Added on August 5, 2011, 10:07 am
QUOTE(7Eleven @ Aug 5 2011, 12:46 AM)
Bro Beggarmaster2000

The BT & A5 is from Eacan, the PCB got the Eacan there too, check this - http://www.eacan.com/2009en/Products_a.htm
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Dear 7Eleven,

We are not sure what is your purpose in bringing this up or what your question is, but as before we are professionals that have absolute respect for companies in our industry, and will not comment on any other brand.

However, we also ask of the same respect for our brand in our fan club thread, and if this is going to be a continuous comparison between our speakers and the speakers of others, a separate thread may be more appropriate.

We can only say that the audio market at the entry to middle-upper levels, is a complex one. With many of the manufacturers working together to improve their technologies, capabilities. The only other clarification that we will make so that our customers do not feel that the whole industry might be a singular monopoly, would be that Leapfrog only owns one audio brand, and that is SonicGear.

We wish you well.

Regards,
Team SonicGear

This post has been edited by SGproductDev: Aug 5 2011, 10:07 AM
SGproductDev
post Aug 5 2011, 01:47 PM

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QUOTE(power911 @ Aug 5 2011, 01:16 PM)
mm... questions...

so If I guessed it correct, the upcoming new products designs are 100% created by Sonic Gear and not copying other ppl design already?
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Dear power911,

This will largely depend on the capabilities of the factories we are working with. Each of the factories will have its own specialty, some are better in audio, some are better in design. We will maintain the good elements of their products and strive to strike a balance between quality and price.

In the first place, SonicGear has never 'copied' designs. We've learnt from people in our industry, but never have we reproduced a product from any other brand exactly as per what it was. Even in situations where you may have found that other brands and ours have the same design, we can only say that we have never ever copied somebody else's design and we will not comment any further because we cannot account for the actions of any other person or company.

Most large companies have a mixture of sources for the products, OEM, ODM and their own factories. This naturally means that there is a chance that there is a crossover in products between brands. SonicGear is doing is best to increase our number of ODM and products produced from our own factories, but it is not possible to eliminate OEM altogether, because new relations with new factories often have to begin from OEM.

I hope this has been educational and that it answers your question. In summary, no we do not copy designs, but also no, not 100% of products will be 100% by SonicGear. Instead it would be more accurate to say that 100% of SonicGear products, are physical proof of our relations with our many factories and the stronger the relations become, the more innovation the future will hold.

Regards,
Team SonicGear
SGproductDev
post Aug 5 2011, 05:23 PM

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QUOTE(power911 @ Aug 5 2011, 02:53 PM)
well I'm just talking about the design only btw.

it's not like you can change much in the amplifier board other than mix matching components
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Dear power911,

There's actually a lot we can do about tuning the drivers and such. But even when it comes to design, the limitations come in depending on the stage of development. Sometimes when the products are in its final stages of development when we spot them, there is little we can do to change the design. The moment it hits MP (mass production), creating a new mold or structure will be incredibly costly and will add to the cost to the product.

Hope this helps you to understand some part of our decision making and we are honestly happy that you have taken such interest in our brand and products. =)

Sincerely,
Team SonicGear
SGproductDev
post Aug 5 2011, 06:49 PM

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QUOTE(Cosef @ Aug 5 2011, 06:15 PM)
Normally...it takes how long to release a new product?
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Dear Cosef,

This really depends on 1. What stage we spot the product at, 2. Changes and tuning of the product.

Typically though, after we have confirmed the outer mold of the product, tuning takes about 3-6 months, and production takes about 2-3 months, depending on the factory.

So you're looking at a time frame of about 6-9months for most products.

Some products are just more troublesome to tune than others, these could take up to a year, maybe even two years. Some products never hit the shelves because after all the tuning, just because the market does not seem to want products of that nature anymore.

We apologize for not being able to give a clearer answer with regards to timeframe, but the sure thing that happens from the entire process is that we learn from our mistakes and make new ones, only to improve from it all.

Hope this helps,
Team SonicGear
SGproductDev
post Aug 6 2011, 09:58 AM

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QUOTE(beggarmaster2000 @ Aug 5 2011, 10:01 PM)
if i didn't buy it, i wouldn't know right? don't talk big when you don't have it!
copying is one thing, imitation is another.... outside buy brand A but inside is brand B
does is it says its a 'compatible' product? no, it's says original.... thats why i feel cheated....
i don't know how you compare to electronics to laksa!

hah i understand if you want to re-start your brand but you are not completely honest and sincere as claimed... previous sonic gear representative tells me other magical stories about why the 'eacan/divoom inside'.

i'm really pissed of myself back then because listen to the salesman blab about how good and cheap
i would have a speaker set that will last me for some time for the same price instead of 6months fail


Added on August 5, 2011, 10:04 pmif you want to compare to laksa, where got eat test first then decide not to buy?
speaker where can open and check inside first until payed?
pay di naik kereta lor
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Dear Beggarmaster2000,

We suppose after all we've said, we're not sure if you may ever believe us because of some things other people have told you.

We really can't and won't say anything about Eacan and Divoom even though we know exactly what is happening. We probably even have a good guess on who the representative is and this person, was a sales person, not someone from our technical department.

What the sales people know is limited to the product specifications and sometimes they get glimpses of these other brands lingering in our office. Our best guess is that they form their own conclusions and magical stories based on what little they see, and they will never know the whole truth in the manufacturing process because like in any other company, the backend of manufacturing is always kept extremely confidential, and only known by a few key personnel in the company.

We will do our very best to share with you whatever we can and since the day this account was created, we have been as honest and sincere as we possibly can. We hope that even if you may not feel or see this today, that perhaps you may feel that we have been and are continously changing in the near future.

As for your speaker, we regret not being there for customers like yourself and our offer with regards to servicing for yourself and 7Eleven, is open for your consideration up till the end of this year (31st Dec 2011).

There's not much we can do about the sales people who sell our products because they are not under our governance, but we can do our best to provide you with good follow-up service thereafter. =)

We Remain,
Team SonicGear


Added on August 6, 2011, 10:05 am
QUOTE(wyh @ Aug 5 2011, 07:17 PM)
Passing by,

I'm just being neutral here.

If you guys are not satisfied with the pcb,components,design then don't purchase this product. Think twice, having similar components does not mean copying and unable to deliver satisfactory. Just like borch component used in every single vehicle.

if you feel u got cheated because of similar design/product/component from other brands then don't purchase it.

Don't ask why people are using same things... its like going to a laksa stall and asking why you're using the same bowl as other stalls.
its rather ridiculous to ask people why you're using 10ohm also

even though u know its supplied by the same person also its beyond yr reach to change anything. just tell out you're not satisfied and thats all.. Don't hve to ask why and why and why.
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Dear wyh,

Thank you for the support. After days of coming under fire with numerous question (though we still are happy to answer and share more), it feels good to have someone taking our side for a bit.

=) Just wanted to let you know that your simple gesture made a whole team of SonicGear personnel feel a little happier this morning.

**clarification: Not that we think you're entirely right, but we do believe you are entitled to your personal opinion, and so happens your opinion made us smile =D

Cheers!
Team SonicGear


Added on August 6, 2011, 10:14 am
QUOTE(Cosef @ Aug 5 2011, 07:47 PM)
Nice one...
I'm hoping a new improve product will released soon.... biggrin.gif
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Dear Cosef,

We really appreciate the interest you have shown =)

Well, after answering whatever questions that may have been left dangling in the air over the last few months and years. Our team will probably continue to reply to forumers, and at the same time update everyone with new products that are coming in over the next few months.

SonicGear launches an average of 1 new product every 1-2 months, so it's plenty to look forward to.

Cheers,
Team SonicGear


Added on August 6, 2011, 10:20 am
QUOTE(power911 @ Aug 5 2011, 10:31 PM)
lols that's why I never bought any Sonic Gear product XD
will consider once they have fixed and leveled up their quality and such. cuz I want a tatoo duo laugh.gif
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Dear power911,

We look forward to the day we may meet your expectations. For now, keep your eyes peeled. =D

Cheers,
Team SonicGear

This post has been edited by SGproductDev: Aug 6 2011, 10:20 AM
SGproductDev
post Aug 12 2011, 10:45 AM

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user posted image

One of the new products launched in Computex 2011 - The EarPump PURE - delivering superb clarity and "zero enhancement" reproduction of recordings as they were intended to be heard.

Available in Q4 of 2011 =)


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SGproductDev
post Aug 13 2011, 02:02 AM

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QUOTE(Cosef @ Aug 12 2011, 09:36 PM)
Any tech to show off?  tongue.gif
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Hi Cosef,

Will post the specs when I'm back in the office tmr =)

Regards,
Team SonicGear


Added on August 13, 2011, 2:11 am
QUOTE(Akuma no Hana @ Aug 13 2011, 01:02 AM)
Sonic gear, i really hope that you do not concentrate on the speaker alone. There are still market for the earphone/headphone as well. I've seen quite a lot of people using sonic gear earpump when taking public transport and therefore this section is marketable and should not be cast aside.(I'm not saying that it sound good, it's just that there is still a market here for both mainstream and audiophile and if sound quality is improved there maybe some audiophile will start talking about sonic gear) I hope that you can improve your quality on the cable side because it is very prone to internal breakage. Just to let you know i've opened a Hp 600 and i've seen weak cable inside even on the cable that link to the next earphone already have few breakage even though it is impossible to touch or break it without opening it. The most common breakage are on the pressure point in the end of 3.5mm jack and the other end that enter the headphone. And also your volume control on the headphone will start to break after some time and have problem of muting one of the channels.

I really hope that you are not just only going to improve on the bulid quality alone but also the sound quality. I hope that if you can't make a good driver maybe you could OEM from some good manufacturer. Lately we've been seeing lots of korean and china brand that offer great sound at a competitive low price. (I'm not talking bout mainstream brand but those that target audiophile community) And i believe most of their driver are OEM from good manufacturers. I've seen that you have the brand recognition among the mainstream but lacks the sound quality that make audiophile proud. Maybe it's great to change the target audience once in a while after all you have already enter  the audiophile forum to seek opinion.

And BTW i really like the tuning on the HP600 (warm sounding and a bit towards the relaxed but not quite becoz it seems like the quality with the inaudible highs hurt my ears, i can't hear it but it keeps on giving me pain) but i find that the driver is a limitation for a great headphone, hence my suggestion on improving sound quality on the driver side as well. I've already recabled the headphone with a better quality cable but becoz it's broken long time ago and i do not have a stock hp600, i can't really tell what's the improvement and i don't plan to spend the money to purchase another one to AB them. Even after i've recabled and amped it, I still could not get the driver to improve becoz it hits the end of the journey too early. Now i'm just waiting for my CMOY amp to see if it's possible to break the drivers limitation.

Really hope that my opinion will be good use to you and your team and there are some audiophile that actually target warm sounding headphones.

I really hope that one day you could have been a brand that most of us audiophile will be proud of using. I know some of you might bash me for this but every company have to start from somewhere and a company that listen from customer are those that will survive longer.
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Dear Akuma no Hana,

Rest assured that we are not looking to focus on speakers only, our EarPump series has been doing well and we definitely are looking towards expanding it. It takes us far more time to source for and to tune earphone drivers due to the many limitations, including costs and size.

SonicGear has never made a true attempt at the audiophiles market, but we may, very soon. The EarPump series has shown that our earphones do have great potential, and we will work to improve what we have in every way we can.

Thank you for the feedback with regards to the HP600, we do put alot of effort into tuning the drivers, but like you say, there are an endless number of manufacturers which may produce better drivers and we are constantly on a lookout for them. It can be really tough, but we definitely are looking.

Such detailed feedback is definitely useful and we appreciate it very much. =) Thank you for supporting us and watching our backs.

We truly are heartened by the encouragement you've given us, and will use it to fuel our efforts to move towards better audio.

Please do look forward to our latest releases EarPump Aura and EarPump Pure. It will be the best EarPumps we've ever had, and hopefully most (including you), would be at very least pleasantly surprised.

Cheers!
Team SonicGear



This post has been edited by SGproductDev: Aug 15 2011, 02:22 PM
SGproductDev
post Aug 15 2011, 02:23 PM

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QUOTE(Cosef @ Aug 12 2011, 09:36 PM)
Any tech to show off?  tongue.gif
*
Hey Cosef,

This is what we've got for now.

Features:

Balanced Armature Driver Technology - Conceived for the discerning ear. Experience the clarityt of enhanced highs and mids through these balanced armatures which replace traditional dynamic drivers.

Signature Earpump™ Bass - With our signature bass rivers which deliver unrivalled warmth and power that our users have come to know and adore.

Sound Isolation - The Earpump ™ Pure's space-age silicone earbuds keep ambient noise out and pure sound in, ensuring a total immersion into true hi-fi haven. Comes in 3 sizes for a custom fit.

Speaker Dimension: 15mm
Impedance: 32ohms
Sensitivity: 105dB/mW
Frequency Response: 20Hz - 20,000Hz
Cord length: 1.2M

user posted image

Hope this helps,
Team SonicGear

This post has been edited by SGproductDev: Aug 15 2011, 02:23 PM

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