If can, open the phone camera too. Got face and voice

But honestly sometimes installer themselves also blur blur

But sometimes u r at their mercy, cos if they r not happy they can do a bad job. TM should monitor these installers n bad ones should be terminated.

if they do a bad jobs, then we have no choice but to make complaint too. customers can always take evidences (photos of their works) and make official complaint to either TM or MCMC. That's why I said we need to make sure we have all the evidences (recordings, photos etc.) on hands so that later we have black and white to make official complaints.

in any case, customers should not be 'threatened' by TM contractors in any case, as we are paying $$ for the service. We have our customer rights to get things we deserve. Like i stressed earlier, how TM treats their contractors, this is the matter between two of them. In any case, if the contractors have accepted the t & c by TM to carry out the work as per agreement, they should do so. If not, they should not have accepted the jobs in the first place and try all the means in their own ways to get back what they 'think' they deserve. This is not right. They can make noises to TM and not to cheat us. This act should be deterred.

Worst case is a lot of residents are not aware of their customer rights, and they are innocent at most cases, in order to get the job done, they just pay based on what the contractors asked for, which is ridiculous. from those contractors i had met who are not honest one, they always try to demand for minimum rm200 to rm250 of installation charges while the actual work performed based on the tm price list is only rm60. So minimally they make $$ of at least RM140 and rm190. Yes, I accept the fact their jobs are not easy. As customers, we can reward them by offering them drinks or even tips etc after they had performed a good job. However, it is not for them to 'self-declare' all these extra income by themselves as it is unfair to customers too.

In any case, all the acts are not ethical and they should be reported. Awareness should be made too to warn customers for not being cheated.

I seriously think that this kind of cases should be reported in newspaper or tv news so that more people are aware that they have been cheated all the time.

i think i should provide this news for the materials for Astro news etc.

This post has been edited by westlife: May 23 2017, 12:42 PM

being a 7 years agent, and to be honest, you should know whether they are really 'blur' or act 'blur'.
this is not a one-off thing, in fact, this practice has been around for many many many many many years. I am surprised that no one actually voice out and make awareness to the public.

robbing cases etc are always reported in news or other media. I am surprised that this was not reported. as it has no difference.

TM should have set a standard that all charges are charge in the bill, not paid directly to the installer. That way the installer will claim the charges from TM for each successful installation, and it would be easy to monitor.

aik bukan charge next bill ? need to paid on the spot ?

Agents/TMpoint staffs very seldom meet installer so we will not know installer is true blur or act blur.

And installer is outsourcing agents.

But honestly, I less heard this kind of issue recently this few years (maybe from my side only)

Maybe 100 customers, maybe got 3 customers complaint

Some charges need to be paid to installer

from my exprience,
installation fee charged on 1st bill,
labour charges (if applicable) paid to installers.

actually all the charges supposed to be charged in the bill. there is tm form on these extra charge, that the installers must write. But a lot of them skip it and charge under-table.

u know why very little complaint? because a lot of the customers they are not aware of the charging scheme, so TM installers tell them, they just accept.

the auntie neighbour next to my parent house, they were charged rm260 for streamyx installation? I was like wtf? isn't streamyx is using telephone line? why install streamyx even need to pay also???

recent years, it should have no more installation fee on first bill, since tm always gives free installation now.

yeah .. agree.... and about port is the same thing.. so.. and the contract .WTF need 2 years..
Since i know thing about network, computer.. pretty nonsense unless they on purpose waiting a lot of people or quota to install it..

By da way
To be a consumer in malaysia are pretty bad.. We have no luck

E.g in tmnet registration..
They ask us to thumbrint and give information. but forget to ask us to signature for non usable right to third party information .. PDPA ACT
** PDPA act is broken any way.. my issue with maxis been forwarded to skmm to PDPA ... PDPA just said just one no telephone why so fussy ? WTF idiot goverment staff

yeah, that's why i think it is crucial to make awareness of the issues to public, so whoever encounters the same, can voice out together. with only the power from the entire society, the pressure can only drive things changed.

A lot of time, it is not that it is not happened, it is more of regular customers may not even aware of their rights or they may not even know the right channels to fight for their rights.

If only can ask TheStar to make an investigative report on this matter and make it known to the public. But many of these installers are cronies of GLC?

useful or not on those parts that you know that it is uncontrollable, this kind of things are subjective.

but as a customer, if u are aware of such thing, and u can do things to protect yourself. isn't it better than none?

like my neighbour auntie case, why streamyx installation needs such high charge why streamyx does not require additional cabling? isn't supposed to be free? if she is aware of such cases, she could have save herself $$ from the situation.

if u know that u are not protected by the party that supposes to protect your benefit, then at least u can do this urself.

even someone who really try to cheat, he may think twice since it is no longer a hidden cases but it is known by general public.

This post has been edited by westlife: May 23 2017, 02:55 PM

I did get the small white colour FWS on the wall but I did not see any FTB. You have a pic of how the FTB looks like?

Best part is the installer even told me to call him first if there are any problems with Unifi. Thats when I sensed something is wrong. No wonder because they didnt install the duct or cover for the fibre cables.

Its like this: https://forum.lowyat.net/uploads/attach-16/...-1294450521.jpg

nowadays installer nvr provide dy. not sure whether can pay them to get one.

Oh.. This. I asked and they told me this is the old model. Nowadays its a small white box, a bit wider than a ciggarete box.