haha. before i renovate my house, i had planned for all the wiring etc. because after move in all these things are super tough.

in fact, that time when i renovate house, my house is not even covered with unifi until 2.5 years later.

yeah, very sad that else, else there is not even need to drill any hole on my wall. and it can be neatly installed inside my tv console.
and it will not have the minimum length of tm fibre cable that is exposing outside my living room outside wall and on the floor of my house outside.

but lesson learnt though.

yes, correct. leave more rooms for piping especially for critical area like living room such as the tv console area that you know services like astro, unifi, streamyx, telephone line etc that you will need. even astro u need to consider two cables instead of one if u want to the PVR function for recording. There is an alternative for PVR though which can buy a multi-tap to split the cable for the two inputs to the unit one for watching and one for recording. if it is plan, good to cater for two though.

even for power point also. try to add more too probably at least one per wall, it helps especially if one needs to change the layout of the room etc for different purposes too.

Did already. Tm mentioned that all standard installation comes with 50m of fibre optic cables which is more than enough for a standar terrace house. (Unless if you want the cable to go through two rounds around your house).

You are right. If the contractors are to charge, its supposedly for the casing or duct for the fibre cables to go through. There was none on mine. So Tm is sending their inspectors over to inspect and see if their contractors didnt follow SOP by installing the duct covers and also if they were over charging.


So we will see how tm settles this issue. Will update here.

The black external fiber is more sensitive than the white internal fiber right?

no le. surprisingly the last group of tm contractors who come to my house, they never mention that need to charge since i got internal wiring.

i had deal with a total of 3 groups of TM contractors before my unifi got installed.

1) first group come, the hole near to my house outside wall was blocked. because when i renovated my house, i got ask contractor to cover the drills with tiles on the side of my house, then the stoopig contractor covered the hole. damn idixt contractor. they recommend to run the cables from outside over my walls and on the floor. that's stoopig of course i rejected.

so i got no choice but to get my friend's contractor to open the hole for me by removing the portion of the tile.

2) after the hole is opened, second group of TM contractors come, they said the outside road to my house, the way is blocked. asked me to contact my developer on this. I actually tot how can it be, since my house existing telephone line is also coming up from there. and the way is quite wide for the piping, certainly more than sufficient for fibre cable to go thru since the cable is thin.

ok lo. then i contacted developer, developer initially did not want to entertain me, they said they only provide telephone line for the way, and not unifi. i insisted and they sent contractor to check, the contractor tested and said the way there is no blocked, he is very nice even to put a rope there for the TM ppl to use later to pull the cable into my house. the contractor told me it is TM ppl who are stoopig and lazy to use tools etc to pull cable from outside road to my house via the way, so they just simply claimed that it was blocked. god damn stoopig.

3) third group come, then of course with the rope given by my developer's contractor, there is no more issue. just my concealing wiring is blocked.

but after dealing with all 3 groups, i have a conclusion. the first 2 groups they came, they always quoted me rm200 plus minus amount of installation fee. and those groups normally come in more than 2 ppl, around 3 at least. obviously with more ppl, it does not mean they can do the jobs, in fact with so many ppl around for the second group, they also cannot even get the cable from outside road to my house and just claimed that the way was blocked.

while the last group there is only 2 persons to come. and they did not charge me extra, but they fully follow the TM pricing scheme. but of course i do not require any special internal wiring since a hole is just drill on the wall for outside cable to come in to my living tv console area.

but from this, can tell how cunning the first two groups, even i have conceal internal wiring, they still charge me for rm200 plus minus of installation which based on the tm pricing scheme, it should be just free. this can be confirmed, becos 3rd group who comes, never even charge me anything.

so for those who have not installed, do fight back if they are trying to charge any cost that is not following TM pricing.
dun let them simply earn all these extra $$ from us!!! I can imagine how many innocent houses had been screwed by them.
TM pressed them this is not our problem, they can reject the work from TM if they think that TM does not pay them reasonably. but they cannot just simply charge us the way them for their pocket $$!!

so beware if u see more than 2 persons of TM contractors who come to ur house, they are the groups who are likely to chop u.

This post has been edited by westlife: May 23 2017, 10:53 AM

ic. ok. lucky u got the receipt. my parent house unifi was installed and they overcharged the amount. they went thru ceiling and got provide the ducting for the cables. but the amount charge is more than rm60 which is the amount should be paid for.

and worst case, they refuse to provide receipt. so cannot report them to TM.

so for anyone else who install the unifi now, do insist for receipt and report to TM or fight back with them by showing the standard pricing and refuse to pay the extra.

I also notice that TM ppl are very vague/blur with these charges, as though they r helping the subCONs to cheat.

Actually if my walk-in customer normally I will tell them to inform installer to go for free standard installation

So when during installation, pls inform installer first then only proceed.

Always get ready the installation guide in TM website or in the sms which will send to you for every order created.

By the way TOMEI-R did u get a Fiber Termination Box(FTB)? Or they coil the fiber at the entry hole without FTB and connect directly to the FWS on the internal wall?

that's why for customers like us must be firmed and strong in protecting ourselves from all these.

that's why for customers like us must be firmed and strong in protecting ourselves from all these.

Problem is these installers wanted to charge even you requested them for the standard installation according to the guide. And if u are not agreeable then they wont proceed n have to fix another appointment which TM warns will be chargeable. As an agent, can u post a copy of the latest Installatio Guide?

it is not about whether to inform or not.

the cunning contractors will find ways to get $$ from innocent customers.

The installation guides is at 1st post

We know there's some cunning installers, so this is how to protect ourselve

Always prepare the guides, when the installer know you did the homework then they will not "luan luan lai"

I did this since 7 years ago, this really work.

I got a case:

An old lady apply for UNIFI. The installer came and quote quite unreasonable charges.

I teach the lady go and take the guide and show them you did the homework then the installer saw this situation then they quote very fair charges

There are always some apples in the basket, not all installer is like that

yup, that's why in my earlier post, i told the rest that as customer, we can only do to protect ourselves.

yes, not all are like that. i had met 3 groups for my installation, 1 group only is not like that.

This post has been edited by westlife: May 23 2017, 12:00 PM

Another way is before installer open the mouth, terus tell them you want free installation and you hold the guide on hand.
If you want any changes, let the installer quote then refer the guide. (normally like this installer will scare to quote higher charges)

This combo is the best way up to date, I will haven't think any more good way

haha

haha.

there is a better way.

before speaking to them, make sure the conversation is recorded. let them quote the price, if they quote higher than usual, show them the guide and tell them that u are calling TM 100 to 'confirm' the price.

see what are their response.

yup, get the quote before you start installation.

haha, I got think this way before but if can better dont la, so awkward lo like that

i think it is a must to do.

we need to have someone 'catch' these ppl red-handed and make it big, so that the rest of them will not do this.