do you need to raise to portal support staff to get the refund, or this is done automatically?

I contacted the portal immediately when my balance did not update after receiving the successful email from FPX.
Not automatically, so you need to keep an eye out whenever you top up. Make sure funds deducted equal to units updated.
I am not sure what will happen had I not contacted them. Not too familiar with how FPX liaise with the merchants when there is a discrepancy.

did you try to logout and relogin to check whether the balance is updated after relogin?

he already got refunded..so i dont think the balance is reflected with unit purchased.

for my case..once i got FPX email. sometimes it took me 2 mins to get the amount updated

This post has been edited by mcblade: Apr 28 2017, 03:59 PM

After you print the confirmation and close file, the updated balance should be there before you logout.

my case is like this (1 time)
before reach print confirmation the site went down,
then go to relogin, the amount is still same, then get FPX email saying successful, go see again then only amount got updated

so indeed there is time lapse for the asnb portal to update the total units after subscription/top up, not always instant update. for my case, it didnt update even after 5 minutes (even system is working (not down)). After logout and relogin, then only the correct balance is reflected.

I see. Would it be only updated on the 6th minute?

Nope, despite received FPX confirmation after subscription, the total unit was not not updated until 20 minutes later, after logout and relogin

Yup, the balance wasn't updated and thus was refunded. It was earlier on though so I guess they had some kinks to work out still.

Hi everyone, just a simple question~
I never buy any units in ansb, am non bumi. Planned to purchase some unit thru myansbportal.
Do I need to go branch to open acc in order to purchase thru portal?

Yes, you need to go directly to the bank (Maybank, Maybank Islamic, CIMB Bank, RHB Bank, Affin Bank, Bank Simpanan Nasional, Alliance Bank, AmBank, & AmBank Islamic ) / Pos Malaysia or ASNB branches to open your ASX account first. Only then can you proceed to register and top up via portal.

Open account at banks/asnb branch/post office. Then you can buy online.

Don't waste time trying luck at agents bank..
Suggest u visit asnb branch to open up new account..
They more friendly..

After that, u can top up via the portal...

Hi, i'm planning to remove my money from ASG Pendidikan because the returns were quite bad last year.

What do you think if i move it to AS1M? Can this be done at Maybank branches?

Also, i want to check if this is true, if the fixed price funds are full, we are not allowed to open an account?

How bad was it ?

Payout was 4.5% compared with 6%+ the previous year.

Yes. Can I did it before.

No it's not. Official answer yes. Unofficially can still topup if got people sell.

Do not look at distribution for variable price fund. Distribution in ut does not paint an accurate pic of return. They give you 7sen dividend/distribution does not mean that your the fund give you 7% retuens for all you know real returns could be 1% also or (-)

How to know? Here's the crude way.
((Final price x no. of unit) - (buying price after 5.5% service charge x no. of unit)) x number of days/365 x 100%

Of course if you use excel, will give you a more accurate pic.

How I know? ASG gave me 7sen dividend/distribution but in reality I suffer ~ -15% loss after using that formula above to calculate. Those were days buy ASG at it's peak and malaysia market kena sell off few months later.

Of course some fund give like 1sen dividend and real returns in % are great. You look at % of returns in UT not sen. Sen only for shares/fixed price fund.

This post has been edited by Ramjade: Apr 29 2017, 05:58 PM

Yea, you are correct, i should calculate with that formula.

Yes. Can move to as1m depending on units availability..

Recommended to do on Oct 2 as its ex dividend date.. Sure units available because most of us top up that time only...

second question..
It's depending on units availability.. Better to open in asnb branch.. Recommended to open on ex dividend date too..