I am having problem to login since yesterday's server down...
forever giving me this error message

"Anda mempunyai sesi log masuk yang masih aktif dimana ianya tidak Log Keluar dengan betul atau masih aktif di komputer yang lain. Sila cuba lagi dalam 15 minit."

Anyone having the same issue as me?

Started trying at 7am when transactions open. Asw - 0, as1m-0, asm -7k. Only asm available.

Same old issues didn't solve from day 1
Not only u kena this error.. A lot of us previously...

nexona88, How do you resolve this issue?

Their IT department implying that's it my own pc problem where whole world know session information are kept and maintained at the server side.

This post has been edited by mcblade: Apr 28 2017, 09:47 AM

Clear your browser cookies and cache/offline cache

I did more than that, virgoguy,

1. Restart PC
2. clear cache
3. login with different browser
4. login with different pc with different internet connection

all lead to same error message

Just wait for 15mins

Because I know its pnb problem & they don't want to admits the mistake...

haha...
waiting since yesterday and tried every 30 mins


they ask me to try after 10am...maybe they going to restart server?
beware not to do any transaction around 10am...later get the same error as mine

This post has been edited by mcblade: Apr 28 2017, 09:55 AM

If you still face the same problem after u switch to different pc and browser. Very obvious is their application server cache/login module problem.

that's what I suspect....cos im also an IT guy

unfortunately sometimes it doesn't work by waiting. It is a coding bug. The programmer need to login to their application login module to remove the login record that stuck and doesn't trigger properly.

Hah after 10am huh..

Mean they already know the issues..

After all the IT guys finished the morning drink, then only start work

Yup. I think it's make sense..

Sorry not IT guy here.. So noob on these stuff

tried to login @ 10.04am
same old error message...
hmmm

All affected or selective?

same issue as well

Selective according to their ppls...
they conclude that they can login so should not be application fault.

Not sure what you guys are going through but I just logged in and everything is ok for me

yesterday halfway transaction the server down and cause dead session in the session pool. somehow when restarting the server, they are lacking of one mechanism to swept away those dead session.

now those affected are stucked in limbo

did you login yesterday? There were some login issues (unable to access URL and same error message after that) around 4pm yesterday as reported. After that the same error message of "Anda mempunyai sesi log masuk yang masih aktif dimana ianya tidak Log Keluar dengan betul atau masih aktif di komputer yang lain. Sila cuba lagi dalam 15 minit. " keeps popping up whenever we attempt to login.