Yes, I'm new subscriber and registered on 1 Feb.

This post has been edited by weareunited: Mar 1 2017, 11:42 AM

I guess everyone is getting RM-20 if u sign up for RM179 30Mbps?

Does this mean those who got free speed upgrade will waive their RM 20 discount?

thats why that day i mentioned, which tnc do they follow?
on certain page it says to 'subscribe' before end of feb
another page says 'finish installation and activate' before end of feb

When i went tmpoint, the staff told me is follow subscribe date
But based on surprise page, i guess they follow Activation date

i called up TM

they said the modem (btu) has lifetime warranty

and those that upgraded to 50mbps are entitled to get a new btu which supports 50mbps++, coz i upgraded from 5 to 10 to 30 and now 50, the btu they gave me doesnt support the speed (i'm only getting around 22-27mbps DL, max 37, but UL always 20). i only have to pay rm53 for technician's visit.

is this legit? will have any hidden charges or not?

I'm also using an old BTU from VIP5 days. Handles my recently upgraded 50mbps without any issue.

Your symptom is most likely due to your wireless router instead. Which router are you using? Have you tried connecting via a LAN cable to your router and try it out?

Hmm I have tried both the stock (DIR-615) and two of my Asus RT-N12U, all also not getting the speed I deserve.. yep I tried with LAN cable, barely getting 1mbps yesterday, now switched back to stock back to 22mbps, haha.

What are the odds that all of my routers are faulty

I'm using the stock one since it's more stable compared to Asus. I don't really trust Asus router anymore. Even in office using RT-N18U also getting around 18-20 Mbps only out of 30.

when will i be upgraded??

This post has been edited by Chrono-Trigger: Mar 1 2017, 01:19 PM

Tanya TM la, you ask here for what?

TM has already clarified the upgrade is based on Terms and Conditions , and subjected to technical availability. It's conditional upgrade, and it's privilege given to you, not a right as per contractual agreement.

So those who signed up before 28th February will get the upgrade, and those who sign up later -obviously will not get the upgrade.

how to ask?

This is their tnc https://www.tm.com.my/speedupgrade/Pages/as...peedUpgrade.pdf

And this their promotion web...still up https://www.tm.com.my/speedupgrade/Pages/index.html

Then I think can go ahead and have TM send someone to check it out. The old BTU have no issues supporting 50mbps but it could be a dying BTU in your case.

use your mouth, can?

I got the same suprise, either HyppTV jumbo pack or Webe.

Installed Unifi 30Mbps on 18th Feb 2017.


I remember saw the ad mentioned free speed upgrade extended to 28th Feb 2017.

Hi everyone, just got my Unifi set up today.


I want to install playstore on it, but then I realize the f**king update removed the playstore icon. These damn installers... Why they force update the thing?

Hai....

Anyway to install playstore on the hypptv box?

c'mon new thread.. weird no internet down during maintenance time but my speed throttled down to 30 Mbps!

Unifi down since 2pm

Area kampung pandan

Done report and get case numbers about upgrading FREE SPEED issues.

please report too who have the problem..

call / tmchat