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 TM Thank You Surprise, screw you surprise

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muscaa
post Oct 15 2017, 03:43 PM

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TM sent me an SMS today to upgrade my unifi to Advance Plus 50Mbps (Thank you campaign 2017) from Unifi Advance 30Mbps Hypptv Ruby pack RM179 - Happy Garden area KL - installed since February this year. Free upgrade as promised rclxms.gif

[2:29 PM, 10/15/2017] RM0.00 TM Your UniFi plan (603XXXXXXXX) has been updated. Please turn off modem for 10 mins and switch it back on to complete the update. Thank you.

Have to restart the modem to get the new speed cool2.gif

This post has been edited by muscaa: Oct 15 2017, 03:48 PM
muscaa
post Oct 19 2017, 11:13 AM

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QUOTE(DreamShe3p @ Oct 18 2017, 11:58 AM)
Today finally got my surprise UniFi speed upgrade from 50Mbps to 100Mbps.

Location: Sri Petaling

Already did the complain to MCMC with two times... flex.gif  rclxms.gif
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Just chat with TM online earlier before they gave us the upgrade. Don’t think MCMC will help us much
muscaa
post Oct 20 2017, 09:35 AM

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QUOTE(skywardsword @ Oct 19 2017, 12:23 PM)
I went with chat online tm. Work for me in April.

But I also know, complaint.cfm.org works. As I do it to get my fth.

Seriously those of you still waiting in October without any complaint whatsoever.

I wonder how you survive in Malaysia for so long. Malaysia is always a you need to put in "special request" and constantly beg and beg and beg culture.

I bet, the beggers you see in the street, they probably got their free upgrade earlier then June.

Stop sitting on your butt at home, get online, on the phone, put in the request, complaint, begging forms, ect what ever you like to call it.

One thing though.... be nice and request properly, dont go scold the people who are just trying to hold a job.

I have to say, after what I went thru with TM, now I am satisfied with it for the most part and it makes me happy with the structure that I am in.
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Suggest to have online chat with TM first. If it does not work start complaining to a different agency eg. CFM. It worked for me 5-6 years ago when I had a phone bill dispute with maxis😅
muscaa
post Oct 27 2017, 02:25 PM

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QUOTE(chicaman @ Oct 24 2017, 09:43 AM)
Exactly, I dont mind paying RM180 for 50Mbps. Thats extra RM30 for 400% speed boost? Worth it.

Paying RM157 with GST now with only 10Mbps is frustrating. I am not confused at all, lets just talk bout the first round of speed upgrade which haven't even materialize for myself which been paying so much for so many years.
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the offer ended 28 Feb 2017 which you can install 30Mbps Unifi (RM179) or 50Mbps Unifi (RM229) Advance Plan and get the free upgrade to 50Mbps and 100Mbps Unifi respectively blush.gif

 

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