Hi bro, from which website we can check whether I am listed

Dun worry, every year got September. I bet next September you already have your upgrade.

Seems like some people getting response from TM that it's now October.

It's a bit morbid but true. While the houses in my street awaits our free upgrade, one of my neighbours passes away.

Update:
Good news! For those who still haven't got their free upgrade. I've received confirmation that it will be done in December of 2017 not 2018.


This post has been edited by soonwai: Sep 4 2017, 11:54 AM

How do you check status? Can share? i want to check mine.
Thanks.

I

This post has been edited by soonwai: Sep 5 2017, 12:17 AM

noted.
can i assume that the livechat, asktmwidget.jsp is down and i have to ask tomorrow?

I think they chit-chat only up to 12am.

You’ll need to login to mytm/myunifi. There’s a live chat widget there. Alternatively raise a support ticket or call 100.

This post has been edited by soonwai: Sep 5 2017, 12:16 PM

Thanks for the suggestion. I will call 100 instead.
Not interested to register an account just for a question.

This post has been edited by nill: Sep 5 2017, 07:21 AM

that tm livechat is convenient. i usually lodge all my complaint there nowadays. better than talking to 100. hahaha...

TM live chat request from me a reference number when i register for thank you surprise.
They instructed me to check email from thankyousurprise@tm.com.my
but inside the email don't have any reference number.

The livechat is down now.

Any ways for me to retrieve the number?

This post has been edited by nill: Sep 5 2017, 02:03 PM

First time I hear about a reference number. In my case, I didn't get any email after I registered for thankyousurprise so no ref number for me. I enquire at live chat every month and they've never asked for one either.

Later i will confront them. Thanks for the quick reply.

Anyway, the livechat still down...

Also raise a ticket with the same query, you'll probably get 2 different answers. Live chat told me end of the year (Dec), support ticket said September.
For a 3rd opinion, call 100.

streamyx users stll got nothing

ikr been using streamyx for more 10 year but got nothing,hear that tm going to upgrade copper line so it can support up to 10 mbps

This post has been edited by Doraku: Sep 5 2017, 03:19 PM

This is for Shitmyx:
https://forum.lowyat.net/topic/4185278

Not exactly TQ Surprise campaign but at least u get same outcome

Live chat tell me October 2017.
Lazy to confirm with other options.

https://www.tm.com.my/OnlineHelp/ContactUs/...es/default.aspx
Live Chat

This post has been edited by nill: Sep 5 2017, 09:24 PM


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complain to MCMC to get faster service~ that's what i did

Totally agree...no need waste time at live chat

agree...

i actually thinks the livechat is a 3rd party that they just outsource it then they just file in everything from chat and pass to TM which is why so slow~

basically like all their communications and process is like all in very robotic or plain flat format....

This post has been edited by zhihao4456: Sep 6 2017, 12:42 PM